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COVID-19 update for education providers
Thank you for your ongoing support and care for international students at your institutions.
Please read below for the latest advice from the Ministry of Education for Alert Level 4. For information especially for international students, visit the COVID-19 page on NauMai NZ.
Advice for COVID-19 cases in tertiary education providers or accommodation
Read the latest guidance in the Ministry of Education 23 August Tertiary Provider and International Bulletin
Guidance for school hostels for all alert levels - Ministry of Education
International students are eligible for COVID-19 vaccination
As a reminder, international students, as temporary visa holders, are eligible for a COVID-19 vaccine as part of New Zealand's national vaccine programme.
The Government has expanded the list of essential workers eligible to receive a COVID-19 vaccination to include people who work in accommodation services (including tertiary accommodation providers). Children aged 12-15 are also now eligible for the vaccine.
Full details are available on the Unite against COVID-19 website: COVID-19 vaccines | Unite against COVID-19 (covid19.govt.nz)
Stress counselling and support
During this time, it's natural to feel emotionally and physically drained.
You’re not alone in this and you don’t need to cope on your own. Friends and family members can help you to cope.
You can also get help and information from:
- your education provider
- your GP or local community health centre
- Youthline at 0800 376 633 or youthline.co.nz
- Need to Talk by calling or texting 1737
In an emergency always call 111.
Information in different languages and the Golden rules for Alert Level 4
Information is available in a variety of languages on the Unite against COVID-19 website, including Chinese, Hindi, and Japanese.
The Ministry for Ethnic Communities | Te Tari Mātāwaka have released videos in different languages about the ‘Golden rules for Level 4’. Please share this link to the videos with your networks to support our community.
Financial support for businesses
The Government has activated a range of supports for businesses. Find out what financial support you can get for your business on the Unite against COVID-19 webpage.
https://covid19.govt.nz/business-and-money/financial-support/financial-support-for-businesses
Student Hardship for International Learners
There is also support available for international students which is available below:
- Support for international students which is available until 30 August - https://www.education.govt.nz/news/emergency-benefit-international-students/
- If you've got a temporary visa and are in financial hardship, the Emergency Benefit is available until 31 August https://www.workandincome.govt.nz/covid-19/temporary-visa-holders.html
New resources for practitioners and international students from ISANA NZ
To achieve this work, ISANA NZ is delighted to be engaged in an International Student Wellbeing Strategy (ISWS) supported project with Studio C Design and Lift Education. Over the past few months, a series of resources has been developed to assist practitioners and promote a rich experience for international students in Aotearoa. These resources have been tailored to the needs of key sector stakeholders: international education practitioners and international students (primary, secondary and tertiary).

International education practitioners
Six micro-online learning modules have been developed to help international education staff provide the best possible support for their students. The modules build on the recently developed Capability Toolkit content that ISANA NZ produced with support from Education New Zealand Manapou ki te Ao in response to the impact of the prolonged border closure.
Micro-learning is an increasingly popular form of work-based learning, because it is delivered in more manageable chunks and enables learners to absorb and retain more information.
These interactive modules capture industry expertise and engage staff with six crucial topics:
1. Intercultural tools for supporting international learner mental health
2. Supporting the international learner transition
3. Methods for reviewing and improving your international services and products
4. Learning from critical incident case studies
5. Effectively supporting international learners’ social connectedness
6. Supporting international learner employability
To ISANA NZ’s knowledge, this is the first example of micro-learning for international education practitioners in Aotearoa, and it lays an important platform for sector-specific credentials development.

Primary and intermediate aged learners
An interactive activity sheet has been created for learners at primary/intermediate level to play with an adult. The game presents several activities for the student to participate in at home, in school, and in their local community. Learners can tick off each activity as they weave their way through the worksheet, and through their own community.
A series of tips for settling into New Zealand life can be found among the fun illustrations that cover the activity sheet. Both the primary learner resource and staff eLearning modules will be available on the ISANA NZ website at the end of this month.

Secondary school students
Five documentary style videos highlight international students Alan (from Mexico) and Carren (from China) who currently attend Wellington High School. The videos follow their day-to-day lives as they navigate challenges such as understanding a new culture, settling in and coping with being far away from family back home.
Each of the videos will have subtitles in Mandarin, Hindi, Vietnamese, Korean, and Bahasa Malaysian.
Watch along as Alan and Carren get to know other students and people in their community:
YouTube

Tertiary students
For tertiary students, three podcast episodes have been produced. The podcasts feature panel host Vaelyn, an international student graduate and business owner, as they engage with panelists:
- Ami from India, studying a Bachelor of Nursing at Universal College of Learning (UCOL) Te Pūkenga, Palmerston North
- Pulak from Bangladesh, studying a Masters in teaching English as a second language at the University of Auckland
- Melanie from Malaysia, studying on the Foundation Programme at Up Education
The students share stories, anecdotes, challenges and vulnerabilities while they kōrero about topics such as being part of local communities, coping with stress, dealing with racism, taking positive wellbeing steps, and making most of their time in Aotearoa.
Listen to the students kōrero about life in Aotearoa here: https://www.podbean.com/eas/pb-hh6zn-14464ea
Each video and podcast is accompanied by a downloadable PDF detailing tips and tricks for students. You can find all these materials under the Student Resources page on the ISANA NZ website.
Assignment4U website down
The outcome of the injunction hearing in the Auckland High Court today saw two of the defendants undertake to not engage in conduct that contravenes the Education Act.
NZQA Chief Executive Dr Karen Poutasi said NZQA was pleased with the outcome of the injunction hearing.
“The next step in this ongoing investigation is for the large amount of evidence and information collected to be analysed.
“Today’s court proceedings are part of the strong NZQA action taken in response to allegations of cheating and assessment fraud. Where there is evidence of illegal activity under the Education Act, it is likely further legal action will be taken”.
Education New Zealand (ENZ) is pleased to see that action has been taken against Assignment 4U in regard to the alleged cheating services.
ENZ appreciates the efforts everyone in our industry makes to maintain New Zealand’s international reputation as provider of high quality education. The vast majority of education providers in New Zealand deliver great education outcomes for local and international students.
This action signals both here and abroad how seriously New Zealand takes the integrity and credibility of its tertiary education and qualifications.
ENZ will continue to work with its contacts in the Chinese education sector and Chinese education officials to manage New Zealand’s education reputation in relation to this issue. We will continue to keep them informed of the New Zealand Government’s response to this matter.
Jovem Nerds hitting the right spot in Brazil and New Zealand
Every semester the Jovem (or 'Young') Nerds travel to a new part of the world giving viewers the inside guide to local 'nerd' culture.
In this trip the Nerds promoted New Zealand as an English language destination to their large youth audience, and showcased some of the best that our tourism industry has to offer.
While here, the Nerds published on Twitter and Instagram and have, since returning to Brazil, published two video blogs on YouTube, which have received more than 250,000 views collectively. There have been 550,000 downloads of the Nerdcast and 600,000 views of the videos released to date.

Traffic from Brazil to ENZ's student website increased by 125% for the month of June, and English language schools featured in the videos have reported an increase in traffic to their websites – one school received their usual monthly traffic in one day.
Five videos will be posted in total.
ENZ is looking to identify key opinion leaders in other priority markets to replicate this highly-successful awareness-raising campaign.
View the New Zealand highlights of the Jovem Nerds' trip on their blog.
Expert advice for schools
The case studies provide expert advice for schools from leading international education practitioners within the school sector.
The case studies highlight key lessons from a primary, an intermediate and five secondary schools, from Auckland to Invercargill. The case studies explore a range of themes, including marketing, staffing models and capability, economics and financing, planning and processes, student experience, homestay and academic support, and overarching principles.
A summary of the key lessons from all the case studies has been compiled into the Top tips for international student programmes.
The case studies are part of the growing range of ENZ products and services for schools. Other support includes the Strategic Roadmap programme, the International Education Growth Fund, school website review service, school reference group and Business Development Managers who can provide advice and support to help you grow your international business. More tools to support schools will be released in the coming months. To keep up with developments, subscribe to our E-news and keep an eye on our web site.
NZIEC 2018 showcases global citizenship
Two Ministers attended: Minister of Immigration, Hon Iain Lees-Galloway, spoke about the Government’s changes to post-study work rights for international students, and Education Minister, Hon Chris Hipkins announced the International Education Strategy 2018-2030. Both Ministers spoke of the Government’s confidence in the bright future of New Zealand’s international education future.
Master of ceremonies, award-winning journalist Miriama Kamo, kept conference moving with humour and poise. She interviewed three international students on their experiences living and studying in New Zealand.
Yuki Sugito from Japan came to New Zealand after being interested in the All Blacks at the 2015 World Cup. Ada Wang from Nanchang, China, who is studying a Master’s degree at Victoria University, told us about the case she took to the Tenancy Tribunal and won. Angelique Viola talked about leaving behind a business and career in her native Philippines to study accounting at WelTec. All three are enjoying their lives and studies in New Zealand – and Kiwi food featured strongly, most especially their love for fish’n’chips.

We learned from Shanton Chang about the digital journeys of international students. And we became one of New Zealand’s top trending topics on Twitter.
Delegates enjoyed a taste of Brazil at the NZIEC Carnival on Thursday night.
NZIEC Country of Honour host, Brazilian Ambassador HE Paulo Camargo, spoke movingly of the connections between Brazil and New Zealand.
Surprise poet Karlo Mila delighted guests by pulling together two days of intense discussions in a poem specially commissioned for NZIEC 2018.
The largest number of industry presenters inspired, debated and informed delegates across six breakout streams providing new insights for improving the student experience, making a mark online, collaborating to win – and more.
And delegates took up the plentiful networking opportunities with gusto – many a korero was observed in the conference environs!
ENZ gratefully acknowledges all our conference partners and exhibitors, including Lead Partner BPO Intelligence, Premium Partners Vodafone New Zealand and OKNZ and Southern Cross Travel Insurance, Partners IDP IELTS Australia, QS and Western Union, Media Partner The PIE News, Programme Partner AFS New Zealand, Espresso Partner StuMagz and Country of Honour host, the Embassy of Brazil in New Zealand. Thank you one and all.
If you missed the opportunity to connect with our partners or exhibitors at conference, you can do so through the NZIEC website.
Conference delegates can provide feedback on conference through the conference app. If you have any suggestions for next year, please don’t hesitate to email nziec@verve.co.nz.
NZIEC 2019 will be held at the SkyCity Convention Centre on 7-8 August 2019. The theme will be ‘Navigating Our Changing World’.
We look forward to seeing you in Auckland for NZIEC 2019!
Introducing Tohu, the Study in New Zealand chatbot
Jamie Crump, ENZ’s Director Business Planning, says Tohu was designed to help prospective students on SiNZ, answering their questions in a trusted, fast and friendly way.
“The goal for Tohu is to be a virtual assistant for the New Zealand international education sector by helping answer enquiries from students considering New Zealand 24/7.”
Jamie says currently Tohu can answer more than 300 questions about studying in New Zealand, but this grows with each interaction. While Tohu can only speak English, it is learning other languages, such as Mandarin, in order to service students more comfortable in their native tongue.
“Themore people that chat with it, the more it learns, making its artificial intelligence smarter every day.
“Already we’re seeing trends in commonly asked questions, including how to get a scholarship, how to get a student visa, and how to apply to study, and about New Zealand culture and the cost of study.”
The name Tohu means ‘to advise or provide guidance’ and ‘to be a sign or landmark’ while its appearance is a nod to the word Aotearoa – ‘land of the long white cloud’.
While Tohu currently lives on the SiNZ website, it will soon answer Messenger questions on the SiNZ Facebook page too.
ENZ’s next steps are to connect Tohu with ENZ’s database marketing programme and enable it to answer questions on NauMai NZ.
Mortal Engines offers ENZ opportunity to showcase education strengths in creative arts to prospective students
The New Zealand premiere of Mortal Engines took place in Auckland last night and the film is released to New Zealand audiences from today.
ENZ and the New Zealand Film Commission (NZFC) have partnered with Universal Pictures, MRC and Hungry City Limited on the film as part of the New Zealand Screen Production Grant 5% uplift.
ENZ Chief Executive Grant McPherson says this partnership is a great opportunity to build awareness of New Zealand’s world-leading education system – particularly in the creative industries.
“Mortal Engines marks a real shift in the New Zealand story we want to tell the world,” Mr McPherson says.
“This film was made in New Zealand not because of the beauty of our landscapes but because of the depth of talent and level of technical sophistication available here.
“The partnership allows us to showcase New Zealand’s education strengths in the creative arts. It supports our brand positioning of New Zealand as a modern, dynamic and innovative country with a lot to offer in the highly competitive international education market.”
The last few years have already seen growing numbers of international students studying creative arts in New Zealand – 5,139 in 2017, up 24% on 2012.
Principal photography took place in Wellington in early 2017, and involved more than 1000 New Zealanders including crew, cast and craftspeople. The film was shot at Stone Street and Avalon Studios and at a few small local exterior locations. Post production was completed by Park Road Post Production with visual effects work realised by Academy-Award winning company Weta Digital.
Crew members included recent graduates (including several former international students): an assistant props designer who studied Industrial Design at Victoria University of Wellington, an apprentice editor who studied at South Seas Film School in Auckland, a film editor with a Bachelor of Digital Design from Auckland University of Technology, and a visual special effects capture booth photographer who studied animation at Yoobee School.
Grant says the partnership has provided an opportunity for ENZ to tell graduates’ stories to other prospective international students through an integrated promotional campaign, including PR, digital marketing and social media activity across our channels which have more than one million followers.
The campaign will begin in January 2019. There will be a Mortal Engines page on the Study in New Zealand website which will encourage prospective students to sign up to ENZ’s database. A series of emails will follow to this qualified audience providing information about a variety of design disciplines and courses related to filmmaking.
“Our goal is to generate awareness of New Zealand’s specialised courses and hands-on learning style in the creative industries through sharing videos and profiles celebrating our graduates who worked on the film,” says Grant.
“We look forward to getting the marketing campaign underway next month, and attracting more high-quality, creative international students to study in our institutions.”
You can read the full media release here.
Earthquake update - 2
ENZ’s Auckland and Christchurch offices were open as usual on Monday. ENZ’s Wellington office has been assessed as structurally sound, and will reopen on Tuesday, 15 November (NZT) from 10am. It will be business as usual on Wednesday.
While some schools in affected areas were closed today as a safety precaution, we have received no indications of injury (including to any international student).
Fortunately, the earthquake was not centred near areas of high population density, mainly focused on a small area in the north of the South Island around Kaikoura. Reports confirm that most damage has been relatively isolated rather than widespread.
All schools and education providers in affected areas have checked or are checking their buildings as a safety precaution. For international students about to travel to New Zealand, we encourage you to make direct contact with your education provider for an update on its circumstances. You might also monitor the Ministry of Education's website for updates.
The New Zealand Qualifications Authority has confirmed that NCEA and New Zealand Scholarship exams will proceed tomorrow (Tuesday 15 November 2016) as planned.
Please note in particular that all functions and services in Christchurch and Canterbury, and Auckland, are unaffected and operating as normal, and overseas visitors shouldn't have to change any plans to travel there.
NZQA consults on publishing statutory action
This is a move towards greater transparency and accountability.
Publishing this information would provide domestic and international students and the wider public with more complete and accurate information on any regulatory decisions made by NZQA in relation to the activities of a non-university tertiary education organisation or a signatory to the Education (Pastoral Care of International Students) Code of Practice 2016 (the Code).
Feedback from stakeholders will be analysed before NZQA provides a summary of findings and relevant decisions in June 2017.
This consultation is open until Friday 5 May 2017. More information can be found on the NZQA website.