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NZ’s updated Code of Practice – caring for international students
The following article is based on a presentation by Julia Moore from the New Zealand Qualifications Authority (NZQA) at NZIEC KI TUA 2022 in August. NZQA is responsible for administering the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 (the Code), which came into effect in January this year.
All domestic and international tertiary students, and international students in schools, are now covered by the Code. Offshore learners are also covered, with updated guidance from NZQA explaining what is expected, and what pastoral care might be provided for people studying offshore.
Wellbeing is closely connected with success in education, and this is recognised in the updated Code. The Code signals a new way of thinking about success for learners which includes wellbeing and acknowledges that being heard and responded to is part of wellbeing.
“International learners should be able to have their voices heard and heeded,” Julia said.
The Code sets a framework for the relationship between providers and students. It acknowledges solutions are best found locally, so the Code requires providers to work out what is appropriate in their own setting, and for meeting the needs of diverse learners. Learners and their communities need to be included in the design, review, and improvement of practice. Taking care of international learners has become an organisation-wide responsibility for the education provider, rather than the sole responsibility of pastoral support teams or the international office.
“We aim to support providers’ continuous improvement in taking a whole-of-organisation approach to pastoral care, honouring Te Tiriti o Waitangi, and responding appropriately to the diverse voices and wellbeing needs of their learners,” Julia said.
You can listen to NZQA’s full presentation at the link below.

NZQA holds regular workshops on the Code, and you can find out more here
Links to further information:
Read the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021
Code resources for tertiary providers
Code resources for school signatories

If you have any questions, please email the code team at NZQA: Code.Enquiries@nzqa.govt.nz
From the CE: Committed to a quality student experience
I therefore welcome the Government’s announcement this week of a new, interim code of pastoral care for domestic tertiary students in place for 2020. New Zealand is a world leader in providing pastoral care to international students and has had a code in place since 2002.
The domestic code will complement the Education (Pastoral Care of International Students) Code of Practice, which provides assurance about the quality of the New Zealand study experience for prospective international students and their families.
The interim domestic code will not affect international students next year.
Providers, however, need to be aware of one important change that affects them. The Government is introducing new offences and penalties which will also apply to institutions enrolling international students. These offences and penalties are for severe breaches of the Code. Providers can comment on the Bill during the Parliamentary Select Committee submissions process this month.
Next year the Government is developing a permanent Code of Practice which will include opportunities for the sector to engage and contribute to its development. It also provides an opportunity to address any gaps in the current Code of Pastoral Care for International Students, in time for 2021.
ENZ is committed to a quality experience for all international students. We have worked with providers and students to develop resources for students to support their journey – from discovering New Zealand as a destination, through their decision-making process, while they study here, and up until the time they depart and become ‘ambassadors’ for New Zealand. We welcome the use of these resources by our industry partners to support your work with international students.
Resources like Study in New Zealand help students considering New Zealand as a destination. International students can search for courses and scholarships and register with My StudyNZ, which matches them with courses and institutions and enables them to track their applications.
NauMai NZ provides information on life as an international student living in New Zealand. It focuses on their support and wellbeing, helping them to make social connections and reducing the possibility of students feeling overwhelmed. It includes practical information and advice on everything from how to open a bank account to understanding Kiwi slang.
I’m also proud of our new campaign, ‘Ask New Anything’, launched last week. It features students providing unscripted answers to real questions from prospective students. It’s our most technologically advanced campaign to date using Tohu, a chatbot, to answer questions about studying and living in New Zealand.
I invite you to have a look at this and our other resources and to share them with your teams and international students.
After all, our shared goal is to ensure international students are well-informed and supported to enjoy a high-quality education and experience here in New Zealand.
Ngā mihi
Grant McPherson
Chief Executive, Education New Zealand – Kaihautū, Manapou ki te Ao
2023 PIEoneer Awards - Celebrating NZ international student finalist, Nehara Pandey

Nehara was one of only seven students from across the globe shortlisted as finalists for the ‘International Alumni of the Year’ category at the 2023 PIEoneer Awards. She was the only student in her category from the Southern Hemisphere and up against fellow international students from the UK, United States, and Germany.

The PIEoneer Awards is hosted annually by PIE News, a prominent international education news platform, and honours individuals and organisations across the globe driving excellence and innovation in education and beyond. The ‘International Alumni of the Year’ award celebrates international students who have made a significant contribution to their institution and the wider community. This year, the ceremony took place in London on Friday 22 September.

Nehara is originally from Goa in India and proudly neurodiverse. She completed her foundation studies at UP International College’s Wellington Campus in 2021 where she proved her drive for academic success, scooping up the Overall Excellence Award at the Wellington International Student Excellence Awards that same year.

Growing up by the ocean in India sparked her interest in environmentalism and she is now furthering her education at Victoria University of Wellington with a Bachelor of Science, majoring in marine biology. As well as being a dedicated conservationist, climate correspondent, and aspiring marine biologist, she is also a strong advocate for the neurodiverse community. You can read about her many achievements in UP Education’s media release on her nomination here. UP Education also produced a showcase video, featured below, that highlights Nehara’s remarkable achievements and how a New Zealand international education has helped her succeed.

Nehara participated in the awards ceremony online and said it was an exciting experience to be a part of and such an honour to represent both New Zealand and India at an international level.

"I was introduced to so many organisations and people breaking barriers in the field of International Education. Although I did not win, this was such a unique learning experience and I'm extremely grateful to UP Education for nominating me.

“Studying at UP Education and now at Victoria University of Wellington has taught me so much and allowed me to grow both personally and professionally," said Nehara.

"I'm incredibly thankful to both institutions for allowing me to pursue my dreams of working in the field of conservation," she added.

Richard Kensington, Principal, Academic Relations for UP Education said that Nehara’s success story reflects the transformative educational experiences New Zealand can offer its international students.

“We were absolutely thrilled for Nehara that she was an ‘International Alumni of the Year’ finalist. This is yet another achievement that she can add to the already long list of achievements to her name,” said Richard.

ENZ’s Regional Director, America’s, Middle East and Europe, Amy Rutherford, was invited to participate in the 2023 Awards as one of 41 independent judges presiding over the 20 award categories. She joined two other New Zealanders on the panel including Gavin Millar from Nayland College in Nelson and Dr Pii-Tuulia Nikula from The Eastern Institute of Technology | Te Pūkenga in the Hawkes Bay.

ENZ’s Amy Rutherford (5th from left) with fellow judges, including Gavin Millar from Nayland College (far right), at the 2023 PIEoneer Awards

Amy said it was a huge honour to be invited to take part in the awards which celebrate the achievements of individuals and businesses who make such significant contributions to international education around the globe.

“The calibre of the nominations received for the PIEoneer awards was especially high this year. It was a particularly proud moment to see Nehara representing New Zealand’s international education sector on this global stage and see her recognised for the outstanding contributions she makes to so many areas of her personal and academic life.

“On behalf of Education New Zealand Manapou ki te Ao, I’d like to extend our congratulations for her nomination in these awards and achievements thus far. I know she will continue to do amazing things,” added Amy.

The list of awards and winners can be found here. If you or your organisation would like to make a nomination for the 2024 PIEoneer Awards, entries will be opening in February 2024.
Around the world in five
GLOBAL
Beyond Covid-19: What’s Next for International Higher Ed
International education has been hit particularly hard by the pandemic. As many international students pursue their studies online this semester, study abroad and foreign exchange programs have been cancelled. In a world with little travel, closed borders, and surging infections, many are asking: what is next for international higher ed?
Watch here

CANADA
Canada to open borders to international students from Oct 20
International students will be able to enter Canada from October 20 if the institution they are studying at has a Covid-19 readiness plan approved by their local provincial or territorial government, Immigration, Refugees and Citizenship Canada has announced.
Read more

GLOBAL
Fourth annual PIEoneer Award winners revealed in online ceremony
The fourth annual PIEoneers Awards was held on October 2, with the latest celebration of the international education sector held on a virtual stage for the first time due to the ongoing Covid-19 pandemic. ENZ was a sponsor of the event and was awarded Highly Commended in the Student Support category.
Read more

AUSTRALIA
Killing the golden goose: How Australia's international students are being driven away
Just 4,062 student visa applications were received in June, compared to 34,015 last year. Current international students are telling others not to come to Australia.
Read more

CHINA
China’s Ministry of Education: Utilise the advantages of cooperation in running schools to solve the problems of studying abroad
To tackle these challenges, the Chinese Government responded quickly to pressing issues raised by its students.
Amongst all the interventions put forward, the expanded enrolment of Sino-foreign cooperation in running schools (hereafter referred to as joint programme or JP) attracted the greatest attention from the public.
According to the Q&A Session, Chinese students who are unable to travel overseas to pursue their study can either enrol in online learning organised by their foreign institutions (the recognition of their foreign qualification will not be affected), or the students who are enrolled with foreign universities will now have the chance to study JP at Chinese institutions.
The increased enrolment in JPs will not be included in the national unified enrolment plan, and will not take up the original enrolment quota of the higher education establishments. After completing their studies, students who meet the academic requirements will only be awarded a degree certificate from the foreign university.
If the student still would like to pursue their study overseas as soon as border restrictions are lifted, they should choose online learning by their foreign university, as indicated by China MoE.
About 90 JPs and joint institutes, including EIT, are on the list for expanded enrolment. The Master in Applied Finance programme offered by AUT and Zhejiang University of Economics and Finance is currently the only NZ programme that is on the list.
Supporting PTEs to grow internationally

The recent 2024 ITENZ Conference in September provided the ideal platform for Sharon-May McCrostie, Acting General Manager of Sector Engagement for Education New Zealand Manapou ki te Ao (ENZ) to highlight some of ENZ’s work to support Private Training Establishments (PTEs).

Strengthening New Zealand’s reputation as a preferred destination for international students studying with PTEs by taking a collaborative approach with the subsector has been key, said Sharon-May.
“This includes how ENZ works with PTEs to develop the subsector by organising roadshows, in-market education fairs, events and webinars. We also have a strong pipeline of activity ahead, working with PTEs through strategic marketing, partnerships, capability building, with a focus on delivering high-quality educational experiences,” added Sharon-May.

The team at the ENZ booth during the 2024 ITENZ conference. From left Business Development Manager, Jane Yang, Coordinator Sector Engagement, Isabella Gunadjaja, Acting GM Sector Engagement, Sharon McCrostie, and GM Māori, Ed Tuari. Ed kick-started conference proceedings with an energising mihi whakatau.
During her presentation, Sharon-May highlighted four key points:
- Expanding recruitment efforts in key markets such as India, China, Viet Nam, Latin America, and the Philippines, will be incredibly important in the diversification of the international student base. This will also be vital in achieving the New Zealand government’s goal to double export earnings from international education to $4.4 billion by 2027 and meeting the student enrolment target of 85,000 by 2024/25 (up from 69,000).
- ENZ conducts targeted marketing campaigns that aim to boost visibility and awareness of a New Zealand education. Providers can leverage ENZ marketing support in their international journey through tools like BrandLab for developing promotional materials and AgentLab for connecting with education agents.
- ENZ provides valuable market insights through IntelliLab, offering data on trends, student preferences, and enrolment statistics to help providers make informed decisions.
- Lastly, to improve the student experience, ENZ provides resources such as NauMai NZ and conducts an annual Student Experience Survey, giving providers insights into how they can better meet the needs of international students.
Sharon-May ended by confirming ENZ’s commitment to the subsector.

“We are committed to providing ongoing support for PTE providers through research, resource and capability building. We look forward to continuing our efforts in supporting the growth of this very important part of New Zealand’s international education eco-system,” said Sharon-May.
Around the world in five
JAPAN
Push to vaccinate students to resume face-to-face classes
Read more

AUSTRALIA
One third of students with Australian study visas remain outside the country
Read more

INDIA
16 programs account for 80.3% of intl students
Read more

GLOBAL
Covid resistance ranking: The best and worst places to be as the world finally reopens
Read more

GLOBAL
Global citizenship is about more than intercultural skills
Read more
Exploring a vision for the ‘Future of International Education’ in Aotearoa
It was an action-packed week in Wellington for Emeritus Professor Bean and his business partner Helen Souness. They were invited to Wellington by Education New Zealand Manapou ki te Ao (ENZ) to facilitate discussions on what the future may look like for Aotearoa New Zealand’s international education sector.
Professor Bean is former Vice Chancellor of The Open University in the United Kingdom and RMIT University in Australia, and is now CEO of the Bean Centre. Along with his business partner Helen Souness, former CEO of RMIT Online, they partner with education experts, education providers and technology companies to shape an education future that works for the rapidly evolving needs of learners, and the evolving landscape of work they will eventually be part of.
On Tuesday 1 August, ENZ hosted a cross-section of representatives from our international education partners in government, industry and tertiary education institutions at a full-day workshop. The aim of the workshop was to bring together our sector and collectively explore a vision for the future of international education in Aotearoa New Zealand. This work is a key part of Focus Area 2 of the New Zealand International Education Strategy 2022-2030 (NZIES) and how we can diversify our educational products and services and modes of delivery to create a more sustainable and resilient future.
ENZ’s Chief Executive Grant McPherson opened the event and said that it was a privilege to host experts in the field of international education and have them share their knowledge and experience on what is disrupting the world of tertiary and international education globally and what other countries are doing in the face of these challenges.
''I would like to thank everyone that came along with such energy and great ideas. It was a fantastic day and the collaboration between government, industry, and the education sector served to generate some inspiring ideas on how, as a country, we can innovate and differentiate our international education sector to remain competitive on the world stage.
''This is especially important work given the challenges that the international education sector is facing not just in Aotearoa but also around the globe. Professor Bean and Helen Souness really inspired us to think about the future of our sector from the point of view those around us including learners, communities, and industry, in the face of these challenges’’, said Grant.
Professor Martin Bean and Helen Souness had this to say about the 1 August workshop.
YouTube YouTube
Professor Bean also said “I was delighted to participate in a week of deep thinking as we collectively imagined a brighter future for New Zealand’s international education sector.
“It’s clear that the world of work and tertiary education is changing rapidly and it’s great to see that colleagues in New Zealand are determined to meet the challenges and build a strategy to thrive in turbulent times”.
Another highlight of the day included a presentation from social innovators Hinepounamu Apanui-Barr and Briana Te Haara-Barr on the work that Tokona te Raki: Māori Futures Collective is doing in finding indigenous solutions to global challenges. Their case study and discussion provided valuable input to the day as we then discussed Aotearoa’s unique value proposition.
ENZ’s Sector Engagement General Manager Wendy Kerr, whose team is leading the work involved with Focus Area 2 of the NZIES, said that in the days following the workshop, the ENZ innovation team met with our international education agency partners to reflect on the discussions and wonderful ideas that were brought to the table during the day’s workshop.
“It’s not often we get a chance to shape the future and this week has proved a valuable foundation for many in our sector to contribute to the course of the future of international education for Aotearoa. And what an exciting privilege that is.
She added, ''Now the hard work really begins, and ENZ will be leading the development of a green paper that will be the basis for consultation with our international education partners including government, education providers, industry, iwi, the wider community, and of course, our learners. Watch this space for the exciting developments to come!’’
Statement from Grant McPherson, ENZ Chief Executive
New Zealand authorities and emergency services are working together to respond to the terrorist incident in Christchurch yesterday.
Education New Zealand is working with providers and students to ensure they have the support and information they need.
ENZ endorses this statement from New Zealand Prime Minister Jacinda Ardern on the event:
Our thoughts and our prayers are with those who have been impacted today. Christchurch was their home. For many, this may not have been the place they were born, in fact for many, New Zealand was their choice.
The place they actively came to, and committed to. The place they were raising their families. Where they were parts of communities that they loved and who loved them in return. It was a place that many came to for its safety. A place where they were free to practice their culture and their religion.
For those of you who are watching at home tonight, and questioning how this could have happened here.
We, New Zealand, we were not a target because we are a safe harbour for those who hate.
We were not chosen for this act of violence because we condone racism, because we are an enclave for extremism.
We were chosen for the very fact that we are none of those things.
Because we represent diversity, kindness, compassion. A home for those who share our values. Refuge for those who needs it. And those values will not and cannot be shaken by this attack.
We are a proud nation of more than 200 ethnicities, 160 languages. And amongst that diversity we share common values. And the one that we place the currency on right now is our compassion and support for the community of those directly affected by this tragedy.

You can access updates from the New Zealand Government at www.beehive.govt.nz
Police information about the event is available at https://www.police.govt.nz/major-events/christchurch-mosque-shooting
The Restoring Family Links Website is a tool where people can register so family and friends know they are safe. It is at https://familylinks.icrc.org/new-zealand/en/Pages/Home.aspx
Christchurch education providers are focused on supporting their students. The University of Canterbury website is a comprehensive example of services that are available: https://www.canterbury.ac.nz/support/emergency/alerts/details/index.php?id=4

Grant McPherson
Chief Executive, Education New Zealand
Update from Immigration New Zealand

It is now easier for Chinese passport holders to study short courses in New Zealand if they are travelling from Australia and hold an eligible Australian visa.  

Chinese passport holders can now come to New Zealand from Australia with a New Zealand Electronic Travel Authority (NZeTA), rather than applying for a study visa. 

An NZeTA allows you to come to New Zealand as a visitor and study short courses of up to three months. You don’t need a study visa.  

To be eligible you must: 
- be travelling from Australia – not transiting through Australia 
- Hold an eligible Australian visa  
- Meet NZeTA requirements 
- - be in good health. 
  - have a good character 
  - have a genuine reason for visiting New Zealand 
  - have enough money to pay your expenses 
  - have plans to leave New Zealand at the end of your stay. 
More information, including the full list of eligible Australian visas, is available on the Immigration New Zealand website: Visa free travel from Australia to New Zealand for Chinese visitors :: Immigration New Zealand.  
You can request an NZeTA through the official NZeTA app or website : NZeTA application - request an NZeTA | Immigration New Zealand. A guide is available in Simplified Chinese: NZeTA application guide for citizens of China :: Immigration New Zealand.  
Prime Minister's Scholarships for Asia help students from New Zealand and India to showcase a unique cross-cultural collaboration
The students travelled to India and for five weeks, worked with local students from Indian fashion powerhouse Pearl Academy and artisans from Kala Raksha, an NGO in Kutch, Western India. Collectively they produced a collection of garments, which reflected a philosophy from the past to everyday life. The work helped students and artisans to develop an understanding of different cultural values and ability to think creatively and collaboratively.
“We are thrilled to have 15 Prime Minister’s Scholarship recipients from Whitecliffe College visit India and take this opportunity to collaborate with Pearl Academy students in fashion and sustainability.” said David Pine, New Zealand High Commissioner to India.
“New Zealand and India hold strong education ties and the Prime Minister’s Scholarship for Asia symbolises the New Zealand government’s commitment to further strengthen bilateral ties between both countries.”
Administered by Education New Zealand | Manapou ki te Ao, the Prime Minister's Scholarships for Asia is a unique scholarship programme that enables the rich exchange of language, culture, skills and opportunities. It not only highlights New Zealand government’s commitment to help grow strong connections between young New Zealanders and Indians but fosters global citizens by inspiring students to take action on pressing issues affecting the world.
Since 2013, the Prime Minister’s Scholarship for Asia and Latin America have enabled more than 2,400 New Zealanders to broaden their horizons through life-changing learning experiences in Asia and Latin America. Applications are open until 23 April for the 2023 group scholarship round. To find out more about the Prime Minister's Scholarships for Asia and Latin America, visit our website here.