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• Changes to dispute resolution rules

  Set up in July 2016, the Dispute Resolution Scheme (DRS) aims to resolve financial and contractual disputes between international students and their education providers.

  The Ministry of Education (MoE) is now making a technical change to the wording of the rules governing the DRS to make them consistent with the Education Act 1989. The current DRS wording says that the adjudicator’s decision is final when the student claimant has formally accepted it, whereas the Education Act 1989 simply says that the adjudicator’s decision is final.

  From 29 May 2017, the DRS rules will state that the adjudicator’s decision is final. This should prevent potential confusion or unnecessary delay in resolving disputes.

  As is now the case, students who disagree with the outcome of the disputes resolution process can still challenge it in the Disputes Tribunal, through the court system or through any other complaint resolution body.

• Sister schools go from strength to strength

  Tip Sister-school relationships are a great way to connect on a personal level as well as a professional one

  The sister-school agreement was officially signed back in 2015, and since then, the schools have alternated sending a cohort of students and staff to each campus.

  Representatives from Chaotian Elementary School, including principal Kong Hong, visited New Zealand for the first time in 2016. During their visit to Owairoa Primary School, they discussed and compared educational philosophies, school management issues, teaching strategies, curriculum and cultural differences, as well as potential synergies and future co-operation between the schools.

  Last month was Owairoa Primary School’s turn to travel to Guangzhou to share ideas with the principal and Board of Trustee members at Chaotian School. The Chaotian students were on hand to present musical numbers, martial arts, stories and art works for their guests – as well as drone acrobatics.

  Principal of Owairoa Primary School, Alan McIntyre, said the Chaotian students were proud to perform for the Kiwi visitors, and were looking forward to having their turn to go abroad again.

  “The Chaotian students couldn't contain themselves about the prospect of visiting us in New Zealand later this year – they were so excited.”

  The visit also gave Alan an opportunity to try out principal Kong’s office chair for size, and the two talked about the possibility of a school principal exchange in future.

  As part of the ongoing relationship, negotiations are currently underway to set up an Owairoa classroom at Chaotian school, and a Chaotian classroom at Owairoa school. 

  

  L-R: English Teacher/International Co-ordinator Sherry Xie, Principal Alan McIntyre, Principal Kong and Felix Ye, ENZ Education Manager Southern-Western China & Hong Kong.

  However, Alan said the key to a strong sister-school dynamic is finding lighter moments in each visit to humanise their relationship.

  “In New Zealand, we refer to a person by their first name and then surname, so in China where the names are reversed, we were addressing Principal Kong Hong as Principal Hong Kong!

  “This cultural difference allowed us the cheeky opportunity to present her with a Miss Hong Kong sash and crown. The hilarity of the moment really helped cement our schools’ friendship and did so much for China–New Zealand relations,” said Alan.

• General election comes to NZIEC 2017

  Hon Paul Goldsmith, Minister for Tertiary Education, Skills and Employment, and Chris Hipkins, Labour Party Spokesperson for Education, will outline their respective party’s vision for the future of our industry.

  Both politicians will speak to the theme of ‘The future of New Zealand’s international education industry’. After their speeches, conference delegates will have an opportunity to ask them questions.

  Hon Paul Goldsmith is List Member of Parliament for Epsom. In 2016, Mr Goldsmith was appointed Minister for Tertiary Education, Skills and Employment, Minister of Science and Innovation and Minister for Regulatory Reform.

  Chris Hipkins is Member of Parliament for Rimutaka. Ranked number six in the Labour Shadow Cabinet, Mr Hipkins is the party’s Spokesperson for Education (including Tertiary and Early Childhood Education) and Shadow Leader of the House of Representatives.

  With the election fast approaching, and with immigration and student visa numbers in media headlines, what do New Zealand’s two main political parties have in store for our industry?

  Find out at NZIEC 2017. With tickets selling quickly, be sure to secure your place today at www.nziec.co.nz. 

• ENZ wins gold

  ENZ took home Gold at PR Week Asia in the category of South Asia PR campaign of the year – the most prestigious PR category that evaluates a campaign’s overall impact and success.

  'From Volume to Value' aimed to enhance New Zealand’s education brand position in the Indian student market, to attract more high-quality students from south India as well as more students overall wanting to study at level seven and above, particularly at graduate and postgraduate level. The campaign supported a 20 percent increase in university enrolments from India, and saw New Zealand move up in preference ranking from seven to three as a study destination for Indian students.

  ENZ was nominated alongside Marico Ltd, Star India Pvt. Ltd., The Coca-Cola Company and Team Indus.

  John Laxon, ENZ Regional Director – South, South East Asia & the Middle East is delighted with the win.

  “It's a big achievement, going up against Coke, Star India and Team Indus to win ENZ's first gold in the South Asia PR Campaign of the year. To give a sense of the calibre of the entrants other category winners included AirBnB, Panasonic, SAP, Huawei, Ford and the World Wildlife Fund.”

  “The award is a testament of the hard work and passion put in by the entire team to deliver a high-impact campaign, and to the support and commitment from our New Zealand education industry partners.

  "We’d like to thank all of the New Zealand education providers who have invested in attracting high-quality students from the Indian market, and look forward to further strengthening New Zealand’s reputation as a positive learning destination for international students.”

  You can find the complete list of winners here. 

• Kiwi hospitality in Los Angeles

  Held at the Unique Space in downtown Los Angeles, the New Zealand networking function welcomed guests including education agents, providers, partner institutions, clients and friends of New Zealand from around the world.

  Guests had the chance to meet high profile Kiwis in person, including Sir Richard Taylor and violinist Elena who mixed in with the crowd.

  Attendees were even treated to a ‘taste of New Zealand’ with venison, lamb, salmon, fresh mussels and tuatuas prepared by Gwithyen Thomas, a New Zealand-born chef who owns Aroha, a New Zealand-themed restaurant in Los Angeles.

  One of the most popular areas at the function was the green screen photo booth, where guests had fun posing with New Zealand-themed props.

  Inde Chandra, International Partnerships Advisor at Wintec, said the annual New Zealand reception continues to be a NAFSA highlight.

  “New Zealand is renowned for its networking functions at NAFSA. It’s an opportunity for our education institutions to provide hospitality with a distinctly ‘kiwi flavour’ to valued partners and clients from around the world,” said Inde.

  “We find quirky spaces, provide great New Zealand food, wine and beer, and there’s a lot of engaging conversation as a result!”

  

  The New Zealand reception welcomed some 300 guests.

  

  Guests posing at the photo booth

• Helen Clark highlights Kiwi strengths

  Talking with NAFSA CEO, Dr Esther Brimmer, Ms Clark shared her experiences as recent Administrator of the United Nations Development Programme (UNDP), and memories of her time as New Zealand Prime Minister.

  Kaylee Butters, ENZ’s Director, Student Engagement, said the event was a commanding display of New Zealand’s progressive and positive approach to social change, development and education.

  “Diversity and inclusion were passionately discussed throughout the entire conference, and were brought to the fore again by Helen Clark at the luncheon.

  “By highlighting New Zealand’s stability, democracy, multicultural heritage and our open, welcoming people, we can position New Zealand as a great place for international students, especially in the current climate of populist politics and global unease.”

  At the end of the luncheon, the New Zealand delegation gathered to thank Ms Clark with a mihi and waiata, powerfully led by AUT alumni, Toiroa Williams and Atereano Mateariki.

  Toiroa is interning at the Sundance Institute in Los Angeles as part of an AUT internship programme, and was thrilled to be a part of the New Zealand delegation.

  “The entire conference was an amazing opportunity to be around people who are creating opportunities for students to study abroad and experience a new culture," said Toiroa.

  “It makes me reflect on my own experience of being a young Māori from a rural community, and accessing Aotearoa’s education opportunities to end up in Los Angeles working in indigenous film.

  “So the opportunity to share my experience with 'Aunty Helen' and the other attendees at NAFSA was amazing.”

  Click here to watch a video of the delegation performing a waiata.

  

  L-R: Atereano Mateariki, Helen Clark and Toiroa Williams

  

  Prior to the luncheon, Helen Clark (centre right) stopped by the New Zealand pavilion in the Expo hall for a quick photo with representatives from ENZ, Immigration New Zealand, Auckland University of Technology, Wintec and the University of Canterbury.

  

• NAFSA applauds Gilman scholarship

  The first government-to-government arrangement of its kind, ENZ signed an agreement with the US Department of State Bureau of Educational and Cultural Affairs (ECA) in January to cooperate on the Benjamin A. Gilman International Scholarship (‘the Gilman’).

  Sir Richard announced the arrangement on ENZ’s behalf in his opening comments at the NAFSA conference.

  The Gilman is aimed at students who might otherwise not have the opportunity to study abroad. Since its inception in 2001, more than 78,000 US students have applied for one of the 22,000 Gilman scholarships, making it one of the most prestigious and competitive scholarships for study abroad in the world.

  Amy Rutherford, ENZ’s Director of Education, North America, said the partnership will help boost the profile of our institutions among US students.

  “The scholarship will see increased promotion of New Zealand as an education destination, and will help to diversify the cohort of US students choosing to study here.

  “Additionally, New Zealand institutions receiving Gilman scholars will be seen as supportive and inclusive partners, accepting students of all backgrounds and financial means.”

  ENZ has committed to providing US $50,000 over the next two years to support Gilman scholars to study in New Zealand. This funding will be matched by ECA.

  For more information about the Gilman scholarship, visit www.gilmanscholarship.org.

• Industry leaders gather for NZTech

  The NZTech Advance Education Technology Summit, sponsored in part by ENZ, is an annual event designed to build New Zealand’s credentials as a hub of education technology. Last week at Massey University, it did just that.

  Annabel Robertson, ENZ’s Business Development Manager, said common themes of creativity, collaboration, customer design and innovation emerged during the conference.

  “The keynote speakers radiated optimism, and shared ideas on how to engage and prepare learners for the future,” said Annabel.

  “The whole atmosphere was buoyant.”

  Over two days, companies such as Banqer, Cognition Education, Code Avengers, DAQRI, Google, GlobalEd, Hapara, LearnCoach, Linewize and Wendy Pye Publishing shared their experiences, and explained how they are turning their ideas into viable global products and services.

  Start-ups such as Accounting Pod, Savvy and ImmerseMe pitched to the diverse audience made up of e-learning facilitators, STEM leaders, policy makers, principals and teachers, exporters, investors and the interested public.

  Annabel said Sue Suckling, Chair of NZQA, concluded the summit with a powerful challenge to New Zealanders to prepare now for the future education system.

  “She encouraged educators and technologists to instigate change and not constrain their thinking to the existing regulatory framework,” said Annabel.

  New Zealand's highly regarded education services and products offshore contributed $242 million to GDP in 2015 – with huge potential for growth in the education technology sector.

  As part of the Leadership Statement for International Education, the Government set the goal of increasing its value to at least $500 million by 2025.  

  This was ENZ’s fifth year sponsoring the Ed Tech for Export stream of the conference. 

• One million reasons to follow Study in New Zealand

  The SiNZ social media community includes Facebook, Twitter, Weibo, WeChat, Instagram and Snapchat.

  Olivia Silverwood, ENZ’s International Social Communities Manager, said while the one million milestone is a big achievement, the engagement from followers is just as good a reason to celebrate.

  “In the education sector, even 1% engagement is seen as successful. Over the past 12 months, we have seen an average 8% engagement with Study in New Zealand’s social media content,” said Olivia.

  “We know our followers are engaged and enthusiastic about New Zealand education and it’s positive to see results reflect this.”

  Engagement is a measure of how users interact with content, such as sharing a Facebook post, retweeting a tweet, ‘favourite’ an Instagram image or clicking a link to a website. Social media engagement is an important metric as it indicates how effective content is.

  To further measure the effectiveness of the social media activity, Olivia has benchmarked the SiNZ Facebook, Twitter and Instagram accounts against competitors, including Study in Australia, Study in the UK, Education in Ireland, Study Melbourne, Study in Canada and Study in the States.

  “SiNZ consistently outranks all competitors’ Facebook and Instagram pages in terms of followers, follower growth, reach and engagement,” said Olivia.

  “Our Twitter pages also outrank competitors in all areas except followers, where we are second to Education in Ireland.

  “This is a fantastic space to be in and we aim to stay at the top.”

  Olivia added that SiNZ wouldn’t have been able to achieve these great results without the student stories from institutions.

  “There’s always an opportunity to collaborate more with our institutions’ social media team members,” she said.

  If you’re interested in joining a social media working group, please email social@enz.govt.nz.

  In the meantime, keep an eye on the SiNZ Facebook page to see how the milestone is being celebrated. 

• ENZ opens South East Asia regional hub in Singapore

  John Laxon, Regional Director for South and South East Asia & Middle East, welcomed the opening.

  “The opportunities for the New Zealand education industry across South East Asia are large, with 2017 student visas up by 24 per cent across the region.

  “ENZ’s Singapore office will enhance ENZ’s operations across South East Asia, by adding several regional specialist positions to support our in-market staff.”

  ENZ has five priority markets in the region – Thailand, Viet Nam, Malaysia, Indonesia and the Philippines – and these are a key part of ENZ’s strategy to diversify the international student cohort in New Zealand. Students from these markets generated more than $360 million in economic activity for New Zealand last year.

  Recruitment has begun for a South East Asia regional lead position advertised to manage ENZ’s in-market staff in Thailand, Viet Nam, Malaysia and Indonesia.