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Journey to transformational student experience
To tackle this challenge, ENZ and Study Auckland recently undertook an International Student Experience design project.
The goal of the design project was to provide detailed international student experience insights that can help education institutions lift their student satisfaction and referral rates, says ENZ Director of Student Experience, Hayley Shields.
Four areas of opportunity were prioritised: information provision, employability, social connectivity and shared values. From these, guiding principles were developed for how international students’ needs can be addressed to create unique value to the student experience in these areas.
Hayley says the New Zealand industry needs to focus beyond the on-campus experience.
“International students come to New Zealand to experience life beyond their studies and to grow as individuals.
“In true manaakitanga spirit, if we want to host, care for and respect our international students, we need to design programmes that are student centred.”
As part of the report, more than 80 face-to-face conversations were undertaken with students, business people and local community representatives. The students interviewed came from 16 countries in Asia, Latin America and North America.
The findings of the report were also informed by a wide range of international research projects which featured insights from leading global surveys on international student, parental and employer expectations.
The full report can now be accessed in IntelliLab here.

An example of an off-campus student experience was Study Auckland’s Rugby Have-a-Go Day for international students in July, where All Blacks players taught basic rugby skills. Through this, international students had a taste of Kiwi culture, and learned how rugby’s values can help form bonds and leadership skills. You can read more about the experience here.
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Supporting your international students
Through our NauMai NZ resource, ENZ is continuing to provide up-to-date information and advice especially for international students. We encourage and welcome all international students in New Zealand to join NauMai NZ.
COVID-19 testing
COVID-19 related care – including diagnosis, testing and treatment – is provided free of charge to anyone who requires it, including international students. This is irrespective of citizenship, visa status, nationality, NHI number or level of medical insurance coverage. See more information on free COVID-19 testing.
Some countries require travellers to confirm a negative COVID-19 test before they leave New Zealand. If your student is in this situation and requires a test prior to departure, they can organise this through Healthline or their GP, but they will need to pay for it. See questions and answers on pre-departure COVID-19 testing.
covid19.govt.nz has help and advice in several different languages, including simplified Chinese, Hindi and Korean.
Financial support
This is a really difficult time for a lot of people financially, including some international students.
The Assistance to Foreign Nationals Impacted by COVID-19 Programme opened on 1 July 2020. Any foreign national in New Zealand – including international students – may apply for this support if they are experiencing temporary hardship due to the effects of COVID-19.
If they are eligible, students will receive support to help them meet basic needs like rent, electricity, food and clothing. Each applicant’s circumstances will be considered at an individual level to ensure support reaches those who need it most. Eligibility is established through a series of checks on visa and employment status, savings, outstanding debts and alternative sources of income or in-kind support.
If you know of a student who is in need of temporary hardship support, please encourage them to apply at this link: https://foreignnationals.services.govt.nz/
There may be opportunities for people, including international students, who are in extreme hardship to return home through the Foreign Nationals Programme. If you know of a student who wants to return home but can’t afford the flights, then please encourage them to apply to the Programme for this additional assistance.
If they require assistance with translation support or have questions about criteria and eligibility, they can call 0800 RED CROSS and ask to speak with the Visitor Care Manaaki Manuhiri team.
Visas
Ongoing border closures and travel disruption around the world are making it challenging (and in some cases impossible) for students to return home. If you have international students whose visa is due to expire in the next few months and they are unable to leave New Zealand on the date originally planned, then please make sure they have applied for a new visa.
If they do not apply for a new visa before their current visa expires, they will become unlawful and this will affect any future travel plans. Students also have the option of applying for the COVID-19 short-term visitor visa.
Embassy and consular assistance
If you have an international student in hardship and their situation is not likely to improve in the medium to long term, then they are advised to consider all their options, including returning home.
Students should contact their home country embassy in New Zealand for up-to-date information and advice on travel information or special requirements when returning home, such as medical certificates or quarantine arrangements. Read more information on embassies and consulates.
Thank you for your ongoing support of international students in New Zealand and for sharing this information with them.
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Around the world in five
Chile
Māori and Mapuche concert at UAHC
China
Build a strong security line during study abroad-China Overseas Chinese Network
India
University Of Auckland: University Earns Double Top Ranking for Sustainability
University of Waikato Announces Scholarships Worth NZ$ 500K for Indian Students
Indonesia
New Zealand Education Minister shares tips when facing the pressures of studying abroad
Third Year, KIWI Challenge 2022 Entrepreneurial Competition is back
South Korea
Right time to elevate New Zealand-Korea educational partnership: minister
Thailand
New Zealand Education Guidance with Scholarships Free Registration 5 Nov 2022
United States
Outbound US study abroad down 91%
Viet Nam
PM Ardern meets Prime Minister of Viet Nam for Prime Ministers’ Summit
More learning opportunities for students with New Zealand Schools
Vietnam, New Zealand Agreed to Expand Cooperation
Nearly 1,000 students participated in the New Zealand Education Fair 2022
ENZ: Connection through education
How has New Zealand's advanced education changed young people?
Things I wish I knew before studying in New Zealand
International
Agents: demand set to ‘exceed’ pre-pandemic level
Immigrants and international students boost exports
It is a wonderful time to be international students
Australian visa grants to Indian subcontinent students plummet
Survey shows growth in climate-related university courses
New Zealand
International student opens up on loneliness of studying in NZ
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Around the world in five
India
Foreign Minister Nanaia Mahuta off to India to promote education, trade, tourism
New Zealand Foreign Minister Hon Nanaia Mahuta is currently in India promoting New Zealand’s education, trade, and tourism interests.
The United Kingdom
From celebration to despair over international students
As demand soars for international education in England, reports of changes to post study work rights for international students is causing concern for the education sector.
International
Industry leaders share their 2023 international education predictions
Education New Zealand Manapou ki te Ao Chief Executive Grant McPherson shared his 2023 goals and predictions for key international education trends alongside other leaders in the sector.
Nepal seeking to become international education hub
Nepal is vying to become a hub for international education, according to the Minister of education Shishir Khanal.
New Zealand
Chinese students rush to return to New Zealand campuses after distance study crackdown
China has reversed its temporary rule allowing foreign universities to deliver online courses to students within China, thousands of students are expected to arrive in New Zealand quickly for semester one of the year.
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Government announces International Education Going for Growth Plan
The Plan outlines an objective to double the international education sector’s economic contribution by 2034. This target has been set at $7.2 billion.
In the short term, the Plan will have Education New Zealand (ENZ) focus its promotional efforts on markets with the highest potential for growth while continuing to maintain New Zealand’s strong presence and reputation for high-quality education in other markets.
ENZ Chief Executive Amanda Malu says New Zealand reaps a broad range of economic, social and cultural benefits from having international students in our classrooms and communities.
“A New Zealand education experience transforms lives, creating lifelong connections between students and Aotearoa. International education fuels innovation, boosts our economy, creates business opportunities, and delivers essential cross-cultural skills for a more connected world. The International Education Going for Growth Plan brings to life a vision to grow New Zealand as the destination of choice for international students,” Ms Malu said.
The plan to grow the international student sector has three objectives:
1. raise awareness of New Zealand as a study destination from 40% in 2024, to 42% in 2027 and 44% by 2034.
2. grow student enrolments from 83,400 in 2024 to 105,000 in 2027 and 119,000 by 2034.
3. increase the proportion of prospective students rating NZ among their top three choices of study destination from 18% in 2024 to 20% in 2027 and 22% in 2034.
In November 2025, in-study work rights will increase from 20 to 25 hours per week for eligible student visa holders and in-study work rights will be extended to all tertiary students in approved exchange or Study Abroad programmes, including programmes one-semester long.
The Ministry of Business, Innovation and Employment (MBIE) will progress work on medium-term immigration actions under the Plan - design of a new short duration visa for some sub-degree qualifications not eligible for post-study work rights and ways to make it easier for students to apply for multi-year visas. MBIE will seek input and views from key stakeholders to inform the development of this work.
You can view the International Education Going for Growth Plan document here.
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More than 1,000 delegates attend NZIEC KI TUA 2022
NZIEC at a glance
- 1,065: Registered delegates, making this the biggest NZIEC ever
- 105: Sessions delivered across the week
- 101: Speakers
- 11: MCs and facilitators
- 8: Time zones that ENZ’s international team members joined sessions from
- 3: Studios in operation, in Pōneke Wellington, Tāmaki Makaurau Auckland and Ōtautahi Christchurch
- 88%: Delegate satisfaction for keynote and plenary sessions (rated good or very good).
“This was the largest NZIEC ever held, which shows the high level of interest in rebuilding the international education sector within Aotearoa New Zealand,” says Education New Zealand Manapou ki te Ao (ENZ) Chief Executive Grant McPherson.
“I’d like to thank our line-up of keynote, plenary and breakout speakers, as well as everyone who took the time to attend. I hope all of our delegates were encouraged and inspired and gained a gem or two for the rebuild journey ahead.”
Prime Minister and Minister address conference delegates
Prime Minister Jacinda Ardern recorded a special message for our sector. If you missed it during the conference closing session, take a moment to view it now.
YouTubeEducation Minister Chris Hipkins also addressed conference delegates and answered questions. Conference delegates can view this session on the event portal.
New ingoa Māori
This year, to celebrate its 29th birthday, NZIEC was gifted a new ingoa Māori (te reo Māori name): NZIEC KI TUA. The name was inspired by the following whakataukī:
He rā ki tua.
Look positively toward the future, Better times are coming.
Ki Tua is not about returning to the ‘status quo’. It’s about reconnecting to the world, finding a fresh perspective, and taking a new approach.
“The adoption of NZIEC KI TUA reflects our commitment to Te Tiriti o Waitangi and the Maihi Karauna, the Crown’s Strategy for Māori Language Revitalisation,” Mr McPherson says.
“NZIEC’s new name also reflects Aotearoa New Zealand’s distinct cultural identity and the importance of continuing to develop our sector’s annual conference.”
Sessions are still available
Registered delegates can watch or re-watch conference sessions from the event portal until Friday 16 September.
Conference highlights
Recognising the challenge facing the international education sector, the conference explored the theme of Towards Recovery: Reflect, Reconnect and Renew.
The programme started by reflecting on the sector’s pandemic experience, including moving reflections from international students and international education practitioners. Delegates explored student experience through the pandemic.
The programme then shifted to reconnecting with the world. Delegates heard from Minister of Education, Hon Chris Hipkins, and New Zealand’s leading trade negotiator, Vangelis Vitalis.
Mid-week we turned our attention to renewal, and how our industry can seize the big opportunities and overcome the big challenges it faces. We explored the intersection of te ao Māori and international education, how we can develop global citizenship, approaches to innovation and diversification, and tackling the climate challenge.
Quotes that struck a chord
- “I learned a lot about love, I think. Love and care during this pandemic”
- Veena TK, Masters student from Malaysia, reflects on an unexpected aspect of her pandemic experience in Aotearoa.
- “I love my school canteen. You know especially butter chicken pie, they’re $4 each. Pretty good.”
– Year 13 student Chad (Min-Hyeok) Kang’s favourite go-to food spot in New Zealand is close to home.
- "I do want to thank everybody for their ongoing feedback and support and for the huge amount of resilience and persistence that we have seen across the international education sector. I do think there are some very, very exciting things ahead for us."
– Hon Chris Hipkins, Minister of Education, in his remarks to the international education sector.
- “Let me start first with the international context… we have war, we have plague, we have the famine and of course we have climate change as well”
– Vangelis Vitalis discusses contemporary challenges in the international arena.
- “Knowledge wasn’t retained for status, it wasn’t a choice. Often it was associated to the wellbeing and betterment of our people”
– Sharlene Maoate-Davis talks about how education is conceived and valued from a te ao Māori perspective.
- “Six months in a leaky boat has a whole new meaning to me”
– Abbas Nazari on his experience prior to being rescued by the MV Tampa. More seriously, he offered these remarks: “The essence of my talk is very simple… in life there are obstacles and challenges that fall across your path. Despite all these challenges, there is always light at the end of the tunnel.”
- “The weight of the past is constantly fighting with the pull of the future and the push of the present to try and kill innovation”
– Melissa Clarke-Reynolds on organisational immune systems’ reactions to innovation.
- “Changing your world is your critical contribution to changing the world”
– Dr Kennedy Graham on how you can contribute to the climate challenge.
Stay tuned to next month’s E-News for more details on NZIEC KI TUA 2023.
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Updated timeframe for the re-opening of New Zealand's borders
Note: The information in this story was correct at the time of publication, however, some steps in New Zealand's border reopening plan have now been brought forward. Click here to check the current border reopening steps.
“To slow the rapid spread we have seen overseas, we are pushing out the start of non-MIQ travel until the end of February 2022”, COVID-19 Response Minister Chris Hipkins said.
You can read the full announcement from the Government here.
The Government has not yet announced the date from which any specific group of foreign nationals, such as international students, will be able to travel to New Zealand or apply for visas to do so.
Until then, New Zealand’s current border settings will remain in place. Most people outside New Zealand cannot apply for a visa unless they have a border exception. There are limited border exceptions for international students.
New Zealand suspended most offshore visa applications from August 2020 and that suspension currently extends to August 2022. The Government may decide to lift the suspension, in whole or in part, before August 2022 – in line with its decisions on the stages of the border re-opening.
It is Education New Zealand’s view that it is better for international students, education providers and agents to wait for certainty on border entry conditions before making new plans or commitments to students.
At this stage, in most cases, if international students who are now in New Zealand leave, they will not be able to return to the country for the start of the 2022 academic year. They will need to wait to apply for visas and to travel to New Zealand until the dates the Government sets for them to do so.
At Education New Zealand we understand how much international students and education providers have been through during the COVID-19 pandemic. We will keep students and providers up to date with the Government’s decisions as they are announced.
We are looking forward to welcoming international students back to New Zealand.
More information
Find out more about visas from Immigration New Zealand if:
- You want to enter New Zealand
- You want to study in New Zealand
- You are a student visa holder already in New Zealand.
Find out more about New Zealand’s response to COVID-19:
- Official government Covid-19 website
- International travel and transit
- Information for international students on NauMai NZ
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New Code of pastoral care for domestic tertiary students in 2020
The Code means there will be a consistent approach to the welfare, safety and wellbeing and pastoral care of domestic tertiary students.
This follows the Government passing new legislation (the Education (Pastoral Care) Amendment Act) and releasing details of an interim Code of Practice setting out the Government’s expectations of tertiary providers.
The interim domestic tertiary code will be in place from 1 January 2020. It sets out a general duty of pastoral care that tertiary education providers have for domestic tertiary students, and specific requirements for providers that offer student accommodation. All tertiary education providers are expected to comply with the Code.
International students already have a high level of pastoral care and support in place as set out in the Code of Practice for pastoral care of international students which includes safety, wellbeing and accommodation.
International students are also supported by the International Students Wellbeing Strategy, which ensures government agencies work together to support international students to feel safe, well and welcome in New Zealand.
In relation to student accommodation, tertiary education providers will be required to support the safety and wellbeing of students and improve the consistency of standards in student accommodation.
From next year, the interim code introduces offences and penalties for serious breaches that will apply to providers and signatories to the Code for international students, including schools.
There are no changes for international students as they continue to be well covered under the Code of Practice for pastoral care of international students.
The Government will work with the sector in 2020 to develop a permanent on-going Code of Practice for 2021 and beyond. This will provide an opportunity to consider any improvements to pastoral care for international students to be introduced for 2021.
Further information:
The Code of Practice for the pastoral care of domestic tertiary students
More information on the Ministry of Education website
The Education (Pastoral Care of International Students) Code of Practice 2016 is administered by NZQA who can, with the Minister’s permission, delegate administration functions to Universities NZ.
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Wellington International Students Excellence Awards showcase the value of international education
Established in 2016, the Wellington International Student Excellence Awards, held by WellingtonNZ, recognise high-achieving international students based in the Wellington region.
Awardees included Academic Excellence Award winner and Whitireia NZ/WelTec student Matthew Hitchener from England, who was honoured for his project introducing pelvic binders to paramedic services in Wellington. Pelvic binders are commonly used overseas to compress the pelvis to prevent bleeding in those with a pelvic fracture. After a successful trial on a LifeFlight helicopter, the binders will soon be launched on all Wellington Free Ambulances.
WellingtonNZ Workforce and Business Growth Manager, Matt Carrere, says the awards show both what the Wellington region can offer international students, as well as the vast contribution students make to the region in return.
“Wellington is an interconnected, social and diverse region where international students learn and thrive. It’s unsurprising that many choose to remain here after their studies to pursue a career.”
The awards also recognised individuals and organisations that work to welcome international students to the region.
PhD candidate at Victoria University of Wellington, Anna-Marie White, received the Internationalisation Award – Domestic Student for organising regular PhD writing workshops (or ‘bootcamps’) with international students.
She was nominated by a group of PhD candidates from around the world, who said: “Anna has expressed her manaakitanga to her international friends and has increased our feeling of home, our love of New Zealand, and our passion for our research. Bootcamp will always be the highlight of our PhD studies, and Anna is a member of the Wellington community that you can be incredibly proud of.”
This year’s Internationalisation Workplace Award went to Wellington tech company MarginFuel for offering employment and internships to 20 international students and graduates.
“MarginFuel offers the students opportunities to further their careers, and in return we have found the students are intelligent, hard-working and add a rich layer to our team culture,” CEO Andrew Pascoe says. “New hires especially comment on how culturally diverse we are, and how this adds so much to the organisation.”
For the full list of winners, visit the WellingtonNZ website.
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Indigenous women leaders see international education as key to the future
They were speaking at a new webinar in the Kōrerorero: Conversations that Matter series – organised by Education New Zealand’s North America and Latin America teams in partnership with The Chronicle of Higher Education.
The webinar attracted almost 800 academics, international education professionals, government officials and businesspeople, with 275 joining live and the rest registered to view it later. The event drew on the Chronicle’s large subscription base to reach an audience of high-ranking academics in the Americas and attracted an all-star panel of indigenous women leaders in education and business.
Dr Alina Namuncura Rodenkirchen of Chile’s Universidad Católica de Temuco explained the challenges faced by Mapuche women, whose accessibility issues are amplified by rural living and lead to exclusion.
“Education is the key to face all these obstacles. International education can show opportunities, can give us a bigger picture, can empower us,” she said.
“At the same time, we can look back. When we are far away, we can cherish our people and feel what is missing, feel where we want to go back, to support and to collaborate.”
Indigenous entrepreneur and consultant Rachel Petero shared her experiences as a Māori wāhine connecting with the Mapuche.
“Think of entrepreneurship (as a way) to own your own self-determination, your sovereignty. We need to decolonise entrepreneurship and how we do that is (by) connecting,” she said.
“International education is even more important now than ever before because it gives us hope. … It takes us out of this global pandemic mindset that we are stuck in and gives us hope to develop ourselves and move forward.”
Carrie L. Billy, President and CEO of the American Indian Higher Education Consortium, said indigenous people had a special perspective on international education.
“The cultural and societal responsibilities of women are the centre of our collective ability to maintain balance and harmony and wellbeing within the community. When that's out of balance, everything else follows,” she said.
Associate Professor Ella Henry, Senior Lecturer in International Business, Strategy and Entrepreneurship at Auckland University of Technology, said international education could help to turn the tide for disadvantaged communities.
“International education is very important, particularly for addressing some of the discrimination and disadvantage that indigenous communities and indigenous women face. Indigenous education is an important vehicle. What is also strengthened by that process is our indigenous identity,” she said.
Dr Henry, of Ngātikahu ki Whangaroa, Ngāti Kuri and Te Rārawa, addressed non-indigenous educators interested in supporting indigenous international education, asking them to “learn to walk with us, alongside us, as allies.”
Watch the full webinar episode – Kōrerorero: International Education and Developing Indigenous Women’s Leadership.
The Chronicle of Higher Education – Education New Zealand’s webinar partner for the event – has an audience of 10 million higher education employees and 1,600 organisational subscribers to its web content and publications.