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New code for student care established
You are invited to contribute to the development of guidelines that will accompany the new Code.
Launched by Minister Joyce on 10 March, the new Code better reflects the outcomes expected by students and their families, and the high standards of student support that our industry seeks to maintain.
Find out more about the Code and the new contract disputes resolution scheme on the Ministry of Education’s website here.
As the administrator of the Code, NZQA is inviting our industry to contribute to the development of guidelines to help providers understand, in practical terms, what being a Code signatory involves and offer best-practice examples of pastoral care of international students.
Ensure your voice is heard as NZQA drafts these guidelines. As an industry we want to have a high bar of expected practice when it comes to the pastoral care of students. The guidelines should demonstrate examples of what good practice looks like and what, as an industry, you see as the minimum that should be expected.
The Ministry of Education, along with NZQA and Education New Zealand would like to acknowledge the important contribution many of you made to the development of the new Code by sharing your ideas and suggestions throughout the consultation process. It is through this sort of industry participation and commitment that New Zealand continues to be at the forefront of best practice in international student care.
We encourage you to take part in developing the guidelines.
SIEBA membership grows to over 300 schools
Throughout 2017, SIEBA held 29 professional development workshops around the country for approximately 430 attendees, ranging from principals to international directors and homestay co-ordinators.
Jennifer Kirkham, SIEBA’s Professional Learning & Development Operations Manager, said the high level of interest in SIEBA’s professional development programme reflects the growing interest in a strategic approach to international education.
“Through these events, attendees learned about Code interpretation, good business practices and management skills, and had the opportunity to talk to each other, share their concerns, questions and best practices.
“We also hosted seminars on strategic planning where we encouraged schools to use their business plans for goal setting and self-review as a means to protect and grow their international business.”
As well as supporting education professionals, SIEBA also introduced information mornings for onshore agents. More than 60 agents attended the sessions in Auckland and Christchurch, and were appreciative of the opportunity.
“We informed agents of new responsibilities for schools as a result of the new Code, and the implications for agents in order to help agents and schools to work effectively together and manage risks to both of their businesses.”
John van der Zwan, SIEBA’s Executive Director, said the key event this past year was the SIEBA Hui, which saw participation from 120 international directors and principals, and was a wonderful opportunity for collegial sharing and future thinking on how to grow the sector.
“Most of the presenters were international directors from within the sector. As well as it being a great professional learning opportunity, it was a chance to get together and celebrate our sector and the people within it.”
John said SIEBA is already looking ahead to 2018, with more workshops and seminars lined up as well as another hui.
“The Second SIEBA Hui will take place in May at Te Papa in Wellington, and we have some exciting industry speakers lined up who will share their insights and expertise.”
The EAIE 2016 builds partnerships
The EAIE conference took place last month in Liverpool, with more than 5000 participants from over 80 countries in attendance. This included ENZ, which coordinated a branded New Zealand pavilion that showcased six universities and four Institutes of Technology and Polytechnics.
ENZ’s Regional Director Americas and Europe, Lisa Futschek, says that partnerships such as NMIT’s confirm how important EAIE is for New Zealand providers wanting to work with overseas institutions.
“Face-to-face relationship building is invaluable in this industry, allowing providers to discuss opportunities in a friendly but focussed environment,” she said.
“Each year EAIE brings together not just European, but global key industry players. It therefore provides a perfect platform for New Zealand industry to establish new and develop existing international partnerships.”
In light of its new partnership, NMIT will begin on-campus promotion of the exchange opportunity to Kiwi students in 2017.
The EAIE is not a student-facing event, similar to its North American counterpart, NAFSA (Association of International Educators) but an important business to business event on the annual international education calendar.
Left: Will Tregidga, International Development Manager from Nelson Marlborough Institute of Technology (NMIT) with Silke Bochow from Cologne Business School.

On the eve of the EAIE conference, ENZ hosted a New Zealand networking function, A Taste of New Zealand in the heart of Liverpool, for New Zealand institutions along with their existing and potential European partners. The New Zealand High Commissioner in London, Sir Lockwood Smith, officially opened the event, delighting guests with his passionate promotion of New Zealand as an international education destination. He shared with the crowd his pride at having introduced the world-leading integrated Qualifications Framework as Education Minister in the late 1980s.
Sir Lockwood brought the evening to a fitting close by leading Ngati Ranana Kapa Haka group in a spontaneous and rousing rendition of “Now is the Hour”.
Sir Lockwood Smith at A Taste of New Zealand in the heart of Liverpool
What happens after graduation?
“While the majority of international students are taking their New Zealand university education into the global workplace, it is positive that nearly half are staying here - at least for a period of time,” says Grant McPherson, Chief Executive of Education New Zealand.
“It suggests that there are opportunities in New Zealand for young skilled people, and is great news for employers who will have a more diverse pool of graduates to draw from in order to meet any skill shortages.”
Highlights:
- 48% of international graduates returned to live in their country of origin
- 43% of international graduates remained to work in New Zealand
- 9% international graduates currently live elsewhere overseas
Nearly 9,000 final-year university students participated in the baseline survey in 2011, and 70 per cent of these completed the first follow-up survey in 2014. Some nine per cent were international students.
The survey is part of the Graduate Longitudinal Study New Zealand (GLSNZ) which aims to determine how the lives and career goals of students are progressing. Over 80 per cent of the participants say they are currently employed.
The study was commissioned by Universities New Zealand with funding support from the Ministry of Education and Ministry of Women’s Affairs. It is being carried out by the Dunedin-based National Centre for Lifecourse Research.
The researchers will complete further follow-up surveys five and 10 years after graduation.
Connecting with industry (2017)
The 2017 Connect roadshow attracted 250 participants in eight sessions and offered an opportunity for ENZ to update participants on what’s happening globally and nationally in international education, to share ENZ’s strategic direction for the coming year and to receive feedback from industry.
Greg said ENZ currently has four strategic priorities: leading international education in thinking and implementation, telling our stories in New Zealand, driving more value to New Zealand through student mobility and supporting offshore delivery for value to New Zealand.
“In these sessions we were able to share with industry what we have done and what we plan to do to meet these goals,” said Greg.
“We then heard directly from providers about what ENZ initiatives they value the most, and how we could better help them.”
Better market intelligence was a common theme in feedback from attendees. There was therefore a positive response to the news that, in August, ENZ will launch Intellilab, a new intelligence portal that will serve as a one-stop-shop for easily accessible data to help providers make well-informed decisions.
Providers also said they appreciated the opportunity to talk directly with senior ENZ staff, to ask questions and to network with other industry professionals.
“We’re taking this on-board. Going forward, Connect will be a regular part of our annual calendar,” said Greg.
Attendees also noted that telling the international education story in New Zealand should be a key priority for ENZ.
“Because we’re in this industry, we see the richness, diversity and global connectedness that international students bring everyday – but that often isn’t reflected in the media,” said Greg.
“We encourage providers to share their own stories with media as often as possible.”
Greg said it is an exciting time to be involved in international education and that the Connect sessions provided a chance to celebrate what the industry has achieved over the past nine months.
“We know there are challenges but there’s also lots to be proud of. Connect was a chance to remind us all of this.”
ENZ is currently collating feedback from the sessions to be sent out with the Connect presentation to attendees later this month.
Our Board
Tony Gray | Board Chair

Tony Gray has had a career in education spanning over 37 years across New Zealand and the United Kingdom. Tony is a former Chief Executive of NMIT and Ara Institute of Technology.

He is currently the Chief Executive of Nelson Tasman Hospice Trust. His governance portfolio includes Chair of the Tertiary Accord of New Zealand, where he worked towards establishing a shared online learning platform across member institutes. In 2023, Tony was appointed as a Member of the New Zealand Order of Merit for his services to education.

Dr Therese Arseneau | Board Member

Dr Therese Arseneau has wide ranging governance experience including as Chair of the Board of ChristchurchNZ, Ara Institute of Canterbury, Regenerate Christchurch and the Christchurch Symphony Orchestra; and as a Director of J Ballantyne Company Ltd, The Open Polytechnic of New Zealand Ltd, Enterprise North Canterbury and the Social Sciences Research Council of Canada.

Therese has over 30 years’ experience in the tertiary education sector, including as a university lecturer in Canada and New Zealand. A specialist in elections and New Zealand politics, she is currently an Adjunct Senior Fellow in Political Science at the University of Canterbury and in 2011 she received a UC Teaching Award for excellence in teaching. Therese holds a DPhil and MPhil from the University of Oxford, which she attended as an international student and Commonwealth Scholar.

Dr Erik Lithander | Board Member

Dr Erik Lithander has had a career in higher education spanning over 20 years across New Zealand, the United Kingdom, Ireland and Australia. He is a former Pro Vice-Chancellor and Vice-President (International and Outreach) at the Australian National University in Canberra and Director of International Affairs at University College Dublin.

Dr Lithander is currently the Deputy Vice-Chancellor Strategic Engagement at the University of Auckland. Prior to commencing this role in 2021, he was the Pro Vice-Chancellor and Vice-President (Global Engagement) at the University of Bristol in the United Kingdom. Dr Lithander has an internationally focused governance portfolio, with oversight of the Auckland Confucius Institute and previously the North Asia CAPE (Centre for Asia Pacific Excellence). He also is Chair of the Advisory Boards for the New Zealand Centre at Peking University and the New Zealand Centre at the Indian Institute of Technology (Delhi).

Prabha Ravi | Board Member

Prabha Ravi QSM, JP is an experienced governance leader and international education specialist with over 25 years in senior management roles, including International Director at Waiariki Institute of Technology and YMCA Central, and Senior Manager at Education New Zealand Manapou ki te Ao. She has represented New Zealand in more than 47 countries, generating millions in export education earnings and building strong global partnerships.

With nearly 20 years of governance experience across the arts, sports, education, health, community, and public sectors, Prabha serves on several boards, including the Wellington/Wairarapa Lotteries Committee.

She is also the founder and director of Natraj School of Dance, a leading Indian classical dance institution in Wellington for over 25 years, and an award-winning actor. Her contributions to education, arts, governance, and ethnic communities have been recognised with multiple honours, including the Queen’s Service Medal in 2017.

Sara Brownlie | Board Member

Sara Brownlie is a chartered accountant and chartered director with strong risk and financial management and financial planning knowledge. She has worked in the public sector for most of her career in senior financial roles including Department of Internal Affairs, Ministry of Justice and at Treasury where she was also Chief Financial Officer for the Department of Prime Minister and Cabinet and for the Public Services Commission. This followed early career at Deloitte and Unilever.

Sara now provides specialist strategic financial and project/programme advisory services through her company Fargher Woods Ltd. Sara is a board member with Catalyst.net and is the Crown appointed Deputy Chair and Chair of the Finance and Audit Committee of the Research Education Advanced Network New Zealand (REANNZ). She is also an independent member of Enable New Zealand Finance, Risk and Audit Committee, and holds a similar role with the Upper Hutt City Council's Risk and Assurance Committee.
iD fashion event inspires emerging designers' global ambitions
The iD event is Australasia’s largest international emerging (that is, final-year student or recent graduate) fashion competition, and one of the world’s only events of its kind to showcase emerging designers’ work to the public.
On the right: Croatian designer Damir Begović.

This year, final-year University of Zagreb student, Damir Begović, won top honours against 42 other top emerging designers who had flown into Dunedin from all corners of the globe last week.
The 43 finalists from 19 countries were selected from a record 200 entries. Other winners came from Australia, England, Poland, New Zealand, Bangladesh, Japan and India.
A high-powered Dunedin team led by Otago Polytechnic Professor of Fashion, Margo Barton, has hosted the iD International Emerging Designer show for the past 14 years as part of the longer established iD Dunedin Fashion Show.
Dr Barton said the event was a wonderful platform for emerging designers to network and collaborate with each other; it was also a great way to showcase emerging talent to the world.
Dr Margo Barton

“One of the lines we use is [that] iD brings the world’s fashion to Dunedin and Dunedin’s fashion to the world,” she said.
“Networking and collaborating is a big part of what we love about the way the finalists work together. There is a genuine sense of collegiality backstage with finalists helping each other out with styling, and organising meet-ups in the future.”
Dr Barton says the event is an integral part of her team’s teaching practice in many areas and is a compulsory part of the third-year programme.
“OP students are given the opportunity to be directly involved in the event. They are backstage dressing, they work as event assistants, PR assistants, designer assistants for our guest designers and they get to meet the finalists, discuss their work with them, touch the garments, be exposed to new emerging technologies that they may have not seen before – as well as [acquire] new ways of looking at fashion from a different cultural perspective.”
Dr Barton says she can trace the influence of the event on many designers’ career trajectories.
“Finalists and winners who have gone on to launch their own labels successfully include local labels Maiike (Abby van Schreven), Twenty Seven Names (Anjali Stewart), and Ruby and Liam (Emily Miller-Sharma).
“Others have gone on to work for international fashion houses such as Tara Viggo at River Island and Shola Steele at Benetton-Sisley.”
OP attracts international students on the strength of iD’s reputation. In 2013, an Icelandic student, Rakel Blom, who studied at OP won the iD event.
Dr Barton says that wherever she goes in the world, such as when she’s attending fashion education conferences, the iD event is “always a topic for discussion” and she is always on the look-out for potential international collaboration opportunities.
Introducing new GM Marketing and Channel Development, Paul Irwin
Hannah Lee Darboe, who fulfilled the role of Acting GM for this team, returned to NZTE recently to take up the role of Director, Business Improvements.
What attracted you to the world of international education?
The GM Marketing and Channel Development role at Education New Zealand builds on highlights from previous roles in my career. Namely, international marketing in Asia with the Economist Intelligence Unit, advertising and communications consultancy to a range of education sector clients (Open Polytechnic; TeachNZ, Ministry of Education; and Agriculture ITO), and the ever-evolving world of digital marketing. Additionally, I’m really impressed with the contribution that international education makes to both New Zealand’s economy and our cultural ties with other countries.
What will you be doing as GM Marketing & Channel Development?
I'll be helping shape ENZ’s international marketing strategies across brand, digital media, social, agents, events and whatever other opportunities we identify. My goal is to work with the marketing team and the rest of ENZ to build on their great work to date. Particular areas of interest are how we can continue to position the Think New brand against our competitors, increase our use of data for insight and conversion, and how we integrate and optimise all our activity, noting the different challenges of each particular market!
What’s on your to-do list for the next three months?
First, to build my understanding of a very complex industry! ENZ and New Zealand’s education providers operate across a wide range of sectors and countries. From a marketing perspective, we use best practice digital marketing, events and agents, while also equipping the industry with a wide range of tools and marketing material.
Second, to better understand the needs of the different education sectors (I really look forward to meeting you all in due course!).
Third, to look to ways to “optimise” our activity, building on past learnings, fine-tuning to the different dynamics of each country and their student populations, and bringing my expertise in integrated marketing to ensure we have the best marketing mix to achieve our collective objectives.
What excites you most about your new role?
I’m excited to be working in a role that delivers economic, social and cultural good. Equally to be working with such a large group of smart, passionate people across ENZ and the entire New Zealand education industry. It’s exciting to be working in an industry that’s part of the “knowledge economy”, which has really strong foundations but equally huge opportunity for innovation and further growth.
What challenges do you expect to face?
There are many challenges in international education, but these are what make the role interesting and rewarding. There’s the complexity of the markets and diversity of sectors. Then there’s being on top of the fast-changing world of marketing today, driven by new digital technologies and channels and access to more and more data. As always, there’s the juggling act between global efficiencies and consistency and in-market tailoring of activity. And last, but not least, being mindful of each education institution’s particular needs, past learnings and future ambitions.
Talking employment rights with international students
Lesley Brough, International Travel College (ITC)’s International Marketing Manager, welcomed Ms Kaloti to an international student lunch where Ms Kaloti spoke in detail about New Zealand employment rights, including contracts and the minimum wage and what to look out for to avoid exploitation.
“Ms Kaloti’s message reinforced several of our values like inclusivity, fairness, and diversity,” said Lesley.
“While ITC covers these important topics on a regular basis, it was good for international students to hear the same messages from an independent, unaffiliated organisation.
“Now our students know they can also reach out to the Migrant Workers Association if they would like further support or guidance.”
Ms Kaloti encouraged students to discuss these issues with their friends as they could be happening to someone they know.
“It’s really important that our students feel empowered about their rights in New Zealand and are compelled to share this knowledge with their friends and family,” said Lesley.
“The more we can raise awareness about these issues, the less likely it is that exploitation will occur.”
Education providers interested in having Anu Kaloti speak at their institute can email migrantworkersnz@gmail.com.
Positive trends signal growth
"While the effects of increasing competition linger, hard work by many across the industry is turning the tide," says ENZ Chief Executive Grant McPherson.
Overall, there were 97,283 international students enrolled at a New Zealand education provider in 2013 – 1.8 per cent less than in 2012.
"This figure is the result of a really hard start to 2013, where from January to April numbers were 5 per cent down on 2012. Growth since then helped offset some of the decline; from May to December student numbers increased by 4 per cent on the same period in 2012."
"There’s no doubt numbers do vary sector by sector and market by market, but I’m confident we’re at a point where they’re heading in the right direction. As an indicator for this year, total student visas approved from January to March 2014 are up 22 per cent on 2013," says Grant.
Highlights from the report include growth in students from China and India, with both countries increasing by 3 per cent on 2012.
"These are countries where ENZ has made a significant investment. This investment is reflected in increasing awareness of New Zealand education – our brand awareness is trending up in China and India and preference for New Zealand as a study destination is level with Australia. We’re starting to get noticed, although we’re still well behind UK and USA.
"In Japan, where enrolments grew 7 per cent between 2012 and 2013, we have also seen our consideration levels increase from 33 to 39 per cent."
In conjunction with the snapshot report, the Government released another report – the Business Growth Agenda Leadership Statement for International Education Progress Update.
The report sets out progress, since 2011, in achieving the goals of the Leadership Statement for International Education. It outlines key actions by government, and ongoing work to support the growth of international education.
"International education is New Zealand’s fifth largest export industry, contributing $2.6 billion to the New Zealand economy annually, and building links of lasting benefit to our communities."
"As an industry, we are working together in many ways to increase that contribution. For example, with more than 1,200 people now subscribed to The Brand Lab we’re telling a unified education story internationally. This can only strengthen our brand as a country, paving the way for providers to promote the distinctive strengths of your region and institution."