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An update from ENZ's Events team
Many of you are working closely with our international teams on in-market initiatives and programmes of work. The following update refers to the events as listed on the events calendar on our corporate website and does not include additional in-market activity.
If you’ve confirmed to attend any of the upcoming ENZ calendar events for the second half of this year, the team will be in touch as soon as they can to update you on how the event will proceed.
Events framework
We are developing an events framework that will initially support events planned until the end of 2020 and look at alternative ways we can deliver events and fairs in New Zealand and overseas. This framework is in response to the current situation and the need to adjust how we do events over the next 12-18 months.
We are aware delivering events virtually is a high priority, but we also understand that not every event will translate well to virtual delivery, and each market has its own challenges requiring a bespoke approach. The framework will consider each countries’ restrictions. It will also look at the viability of events taking place virtually or whether a hybrid approach could be used and be more effective.
Virtual events platform
To assist us in making the right decisions in event delivery, we are undertaking an initial scoping exercise of digital platforms that facilitates the delivery of events, fairs, and conferences online.
Our goal is to ensure our education industry has access to ‘best-in-class’ digital events options that align with our student audience needs. In order to align with your recruitment goals we will consult with industry partners to better understand what your requirements are for digital events, and whether an integrated ENZ platform could strengthen our ability to recruit students to New Zealand.
Attendance at virtual fairs
We are all receiving invitations to virtual fairs and we are assessing which events we will attend as it is essential New Zealand remains visible during this period. To help inform these decisions, the events team would welcome information on the events you will be participating in through to the end of 2020. Please email them at events@enz.govt.nz with this information, or if you have any further queries.
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Emergency benefit for temporary visa holders
Emergency Benefit, which was available for eligible temporary visa holders until 28 February 2021 from Work and Income at the Ministry of Social Development, has been extended to 31 August 2021.
It’s a weekly payment to help with basic living costs while the person arranges to return home as soon as they can.
You can direct in-need students to this Work and Income link to find out if they will qualify and how to apply.
Who is eligible
Foreign nationals may be able to get the Emergency Benefit if they:
- have a current temporary New Zealand visa that is not sponsored, for example a visitor visa, student visa or work visa
- are in financial hardship with no other means of support (other than money to buy a flight home)
- either:
- are arranging to return home as soon as they can, or
- can't get home because of COVID-19 travel restrictions but will do so as soon as flights are available
- are taking all reasonable steps to find other means of support, including looking for work; consular assistance; savings or support from family, friends and organisations in NZ or overseas
- have a valid passport
- have a New Zealand bank account
- have an Inland Revenue (IRD) number.
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Recovery plan for the international education sector
The Minister of Education has announced a long-term recovery plan for the international education sector.
It includes a $51.6 million investment from the COVID-19 recovery and response fund to help reset New Zealand’s international education sector.
The Plan consists of three concurrent workstreams that focus on stabilising the international education sector, strengthening the system, and accelerating the transformation of the sector as signalled in the 2018 International Education Strategy.
It includes:
- $20 million in support for state and state-integrated schools to continue to employ the specialist international workforce to provide teaching and pastoral care to international students in New Zealand this year.
- $10 million targeted and immediate funding to private training providers of strategic importance (including English language schools) to preserve the foundations of the sector. MOE is developing eligibility criteria which will be implemented by TEC; providers can apply to TEC from mid-August.
- $1.5 million for English Language Schools to deliver English language training to migrants to help them to succeed in our schools and communities.
- $6.6 million to continue pastoral care and other activities normally funded by the Export Education Levy.
- $500k for NZQA to ensure the quality of New Zealand education being delivered offshore, and continue strengthening ongoing quality assurance processes.
ENZ will administer:
- $3 million for marketing and brand protection activities to keep New Zealand’s education brand visible in key markets and to ensure we capitalise on the strong international reputation New Zealand has gained through its handling of the COVID-19 crisis.
- $10 million to develop new future-focused products and services to drive growth in our system onshore and offshore, to ensure a more resilient sector. This will include:
- An offshore pathways initiative to enable learners to begin their New Zealand education journey from their home country and to study programmes that pathway directly into bachelors and masters degrees in New Zealand, providing greater flexibility for learners and resilience to shocks.
- A New Zealand digital platform to provide a single strong New Zealand brand and presence to enable New Zealand providers to deliver their education products and study programmes to more people offshore, and to meet changing learner needs.
Education New Zealand will also support and drive the Recovery Plan through its annual activity. This will include brand positioning, maintaining engagement with students, partners and agents offshore, student retention and transitions, building the international reputation of New Zealand education, and working with the sector and regions on innovation and new modes of delivery.
The Ministry of Education has developed criteria for the allocation of funding for Private Training Establishments (PTEs) and English language schools, to be implemented by the Tertiary Education Commission (TEC).
Fund for PTEs in financial difficulty due to COVID-19
The Private Training Establishment (PTE) Targeted Assistance Fund (TAF) closed on 11 September 2020.
PTE ESOL Provision Fund
The PTE ESOL Provision Fund closed on 28 August 2020.
Further information
- Download the Recovery Plan outline here
- Read the Minister of Education's release
- Cabinet Paper - A Strategic Recovery Plan for the International Education Sector
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What’s next for ENZ events?
The trial of the EventsAIR OnAIR platform began in September with the Japan New Zealand Education Virtual Showcase and Agent Seminar, and will continue over the next few months for events like agent seminars in-market, the Viet Nam Student Showcase, and the Summer Retention Showcase.
Over and above a video-conferencing application like Zoom, the EventsAIR OnAIR platform has functions like a virtual exhibition, live Q & A, and gamification features, where users can compete to win points.
ENZ recently hosted our inaugural India New Zealand Education Week on the EventsAIR OnAIR platform. To have a look at the platform and how it works, you can register and view recordings of the event here.
ENZ has an established relationship with EventsAIR, having previously partnered with them for lead capture at in-person events.
ENZ Director – Channel Services and Partnerships, Dan Smidt, says what really clinched this new collaboration was the wide range of functionality EventsAIR had developed.
“We didn’t want a platform that would simply recreate what you’d expect from an in-person event. We wanted something that would use digital features in a creative way, to really capture the attention and imagination of our attendees.”
Participants are currently limited to providers who registered with ENZ for in-person events in-market before they were cancelled due to COVID-19. At the moment, ENZ is able to offer participation in these events at no cost to the sector.
“In the results of a survey out to New Zealand providers earlier this year, the cost of developing or participating in digital events was one of the most important factors for those considering their event options,” Dan says.
Even before COVID-19 caused global travel disruption and the widespread cancellation of in-person events, ENZ was looking into ways to host more events virtually.
“We know that education providers and students are becoming more conscious of the sustainability of long-haul air travel,” Dan says. “COVID-19 simply accelerated our work in the online event space.”
“This dynamic virtual events platform is the next logical step in the growth of the ENZ digital eco-system. We’re now able to think about how we do events in a whole new way.”
Dan and the ENZ Events Team hope to develop a virtual and hybrid calendar of events for 2021 with OnAIR. Please watch out for more updates on our events work in E-News on our website.
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From the CE: Honouring our commitment to international students
The Government has announced today that a new border exception will allow 250 international PhD and postgraduate students to enter New Zealand and continue their studies.
Read Minister of Education Chris Hipkins’ official release.
This is a positive first step on the path to recovery and is consistent with the Recovery Plan for International Education.
It is recognition that international education is important to New Zealand and will play a vital role in the country’s rebuild and recovery from COVID-19. Prior to COVID, international education was New Zealand’s fifth-largest export earner, earning $5 billion a year and supporting around 45,000 jobs.
Moreover, the international students included in this group have had their postgraduate study or research disrupted by COVID-19, and cannot complete it due to the practical nature of their course. They have made a commitment to New Zealand, and that’s something we want to honour.
ENZ’s next step is to work with tertiary providers as they identify and select eligible students, and to continue to work with other government agencies to ensure a safe and considered process is developed for these students to enter the country.
ENZ is looking forward to further border exceptions that will benefit as many providers and students as possible, when it is safe to do so.
We will also have work underway to make sure the students entering New Zealand receive a warm welcome and have the information they need to succeed.
I am very proud of the manaakitanga that New Zealand education providers have been demonstrating throughout the COVID-19 crisis this year.
Please continue to encourage your students to sign up to NauMai NZ, our digital home for students who have chosen to study in New Zealand. Over the COVID-19 crisis, it has continually been updated and expanded with information international students need to know.
In the early hours of Saturday, 2 October, ENZ’s NauMai NZ was awarded a Highly Commended in the Student Support category at The PIEoneer Awards. We are delighted to be recognised for this work alongside such a varied list of international organisations.
You can read more about NauMai NZ in this issue of E-News.
He waka eke noa (we’re all in this together).
Grant McPherson
Chief Executive
Manapou ki te Ao
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Getting started with chatbots
ENZ is the only country in the world that uses a chatbot to market to prospective international students.
Tohu is a helpful little bot that sits on Study in New Zealand, NauMai NZ, and the Study in New Zealand Facebook page.
It answers questions on everything from applying for a visa to what you can do for fun in New Zealand. It gives prospective students an answer to most of their questions immediately, freeing up ENZ’s social media team so they can focus on other projects.
ENZ’s Director of Planning, Jamie Crump, has developed a whitepaper with ENZ’s chatbot agency partner, Theta, which lays out a framework for developing a chatbot.
The five-step framework draws on Jamie’s Master of Technological Futures report, and is based on ENZ’s development of Tohu.
Because ENZ staff can train Tohu on new information at any time, the bot is a versatile tool in our social engagement team’s toolbox. So far, Tohu has been utilised in the Ask New Anything campaign, and has most recently learnt new answers on the COVID-19 situation in New Zealand.
“Prior to Tohu, with a social media team of two, it could take up to 24 hours for someone to get a response to their question. Now they can get an immediate response, and we know that Tohu can answer more than 80 percent of the most common questions,” ENZ International Social Media Manager, Nicole Baird, says.
“So the team can spend time answering the specific questions, and doing more of the strategic things for our Facebook channel, rather than answering the same straightforward questions repeatedly.”
Jamie’s initial research revealed that many people already like engaging with a chatbot, and that more and more consumers are using chatbots as a way of finding out information. For example, 48 percent of people would rather connect with a company via live chat than any other means of contact.
Tohu is integrated with ENZ’s marketing database and automation software, Marketo. Instead of completing a form, students can sign up to the receive updates from Study In New Zealand or NauMai NZ. This feature also opens up possibilities for Tohu to become a more targeted, useful channel for prospective students.
“The logical next step is personalisation of the chat experience, and that’s something we’re looking forward to exploring with Theta,” Jamie says.
Read Get started with chatbots: A proven framework for chatbot implementation
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ISANA NZ Awards 2020
Nominations for the ISANA NZ Awards for 2020 are now being sought now and must be submitted by 5pm on 4 December. The three awards include:
- The ISANA NZ Professionalisation Award recognises a practitioner who has exemplified an outstanding professional commitment to their international education work.
- The ISANA NZ Award recognises an individual for their resourcefulness and outstanding commitment to international student welfare.
- The Tracy Evans Scholarship recognises the outstanding work of an individual working in the New Zealand schools international education sector.
Visit the Awards and Scholarships page on the ISANA NZ website.
Nominations to be sent to: contact@isana.nz by 5pm, 4 December.
Click here to register for the ISANA NZ Awards Ceremony at 11am, 9 December.
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NZ-Japan Education ties stronger following digital ceremony
Together in an online ceremony with the Hokkaido Board of Education, ENZ strengthened the existing partnership between Hokkaido and New Zealand this week.
The agreement promotes collaborative opportunities in education through shared interests, including indigenous culture, primary industries and rugby. Areas of collaboration outlined in the agreement are student exchanges between high schools in New Zealand and Hokkaido, and the exchange of information on efforts to develop human resources which improves the educational environment and teaching methodology.
Continuing to build our international government-to-government relationships with agreements like this one is a current focus of ENZ, as part of the second stream of the Recovery Plan for international education.
The signing brought together Superintendent of the Hokkaido Board of Education, Toshihiro Kodama, and ENZ’s Chief Executive, Grant McPherson, and was witnessed by New Zealand’s Ambassador to Japan, Hamish Cooper.
ENZ Senior Market Manager – Japan, Misa Kitaoka, was online to facilitate, translating between parties. “Despite the ongoing challenges of COVID, this online signing still managed to convey a celebratory atmosphere with ENZ’s waiata and the Hokkaido students’ taiko performance. The timing of the partnership could not be better after Japan’s successful hosting of the Rugby World Cup in 2019 and the Japanese Government’s official recognition of Ainu as the indigenous people of Japan, all of which will open new doors for education cooperation with Hokkaido and Japan.”
“While we wait for the border to reopen, we look forward to starting with online activities connecting Hokkaido and New Zealand schools,” she said.
Grant McPherson was delighted for ENZ to be hosting the signing ceremony that further strengthens the existing partnership between New Zealand and the Hokkaido Board of Education.
“I am especially appreciative of how committed New Zealand and Japan both remain to building our education relationship given the exceptionally challenging year that we have had.”
McPherson said that as everyone adapts to a new environment amid the global pandemic, it was important to think differently about the future being created. “It’s in this new context that we look forward to working together on our education cooperation arrangement. It is a significant milestone for Education New Zealand and one that will strengthen the partnership agreement between our governments.”
Since 2014, ENZ has facilitated opportunities for Hokkaido’s students and farmers to study in New Zealand on dairy scholarships, giving them the opportunity to experience one of our primary industry sectors first-hand.
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From the CE: The outlook for the future
Many of you are wondering – and fielding a lot of questions – about the outlook for the future as COVID-19 continues to disrupt the world.
It’s very important to acknowledge that COVID-19 is an unprecedented event in our lifetime. While there have been crises, disasters, wars and terrorist attacks, none have had the scale, impact or complexity of this global pandemic. There is little certainty as the world navigates its way through this and looks to the development of effective vaccines to counter its impact.
As New Zealand’s Director-General of Health advises, COVID-19 is a very tricky virus and we have to be very vigilant. The Government is continuing to take a balanced approach to ensure the health, safety and wellbeing of everyone in New Zealand and to carefully manage demand on the country’s quarantine facilities. We aren’t out of the woods yet and can’t be complacent.
Like many other countries, New Zealand’s border restrictions remain in place. The Government is granting entry to small, targeted cohorts by exception only, and only these visas are being processed. Students are not able to apply for a student visa from outside New Zealand, unless a border exception applies. This decision will be reviewed in February 2021.
Last month we saw the Government recognise the vital role international education will play in the recovery and rebuild of New Zealand and the need to continue the fight against the pandemic. The Minister of Education announced that the Government would allow a small cohort of up to 250 postgraduate (mostly PhD) students into New Zealand. These are students whose study has been interrupted by COVID-19 and who have a practical research component to their study that requires them to be here. Providers are currently selecting these students and they are expected to enter New Zealand earlier next year.
We acknowledge that this exception applies to a fraction of the number of students we normally welcome to the country. Some students and providers may be disappointed not to have been a part of this first border exception group.
The Government says it will review further possible border exceptions to enable more cohorts to enter the country, as and when the time is right, and to then build up numbers when it’s safe for all to do so. But no further decisions around cohorts have been made at this stage.
So, given this information, we won’t see normal numbers of students entering the country in time for term one or semester one next year. I suggest that tertiary students consider starting or continuing their New Zealand study online, until there is more certainty on border exceptions. Students and their families are advised to keep in close contact with their agent or study provider.
But throughout this uncertainty, I can assure you that New Zealand highly values international students and looks forward to their return. Until then, the team at Education New Zealand will continue to tell you as much as we can about the situation here, as soon as we can.
Ehara taku toa I te toa takitahi, engari he toa takitini.
My strength is not that of a single warrior but that of many.
Ngā mihi,
Grant McPherson
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Summer in NZ
The student retention workstream, a key focus of the Government’s Recovery Plan for international education, has delivered new resources, partnerships and online activity to support international students (and providers) over summer.
Alongside the Summer in NZ initiative, ENZ has been facilitating Instagram Live sessions on social media focused on the themes of wellbeing, employability, skill development and keeping students connected with one-another. For the schedule, visit the Summer in NZ page on the ENZ website, and watch on the StudyinNewZealand Instagram account (@studyinnewzealand). Further sessions will continue over summer.
A Tencent livestream with the theme of how to spend your summer in New Zealand was hosted by students on the NauMai NZ WeChat mini programme. Another two upcoming livestreams in the new year will feature how Chinese students are spending their summer and celebrating Chinese New Year in New Zealand.
ENZ has also partnered with LinkedIn and secured a number of LinkedIn Learning licences. We are now offering these to international students, via providers, free of charge to use over the summer period. This platform is used by education providers across the world to complement their existing courses.
ENZ has also been working with AFS New Zealand to deliver the Global Competence Certificate. The first course facilitated by Massey University began at the end of November. The next course begins 1 March – find out more and sign up here: https://www.massey.ac.nz/massey/about-massey/events/afs-nz-global-competence-certificate/afs-nz-global-competence-certificate_home.cfm
New NauMai NZ pages, developed in conjunction with providers and regional networks, have been added to NauMai NZ (under Summer in NZ), providing advice and information on activities and opportunities to engage and connect students over summer. Students whose programmes are finishing this year are also being encouraged to consider further programmes of study in New Zealand.
The Your Great Kiwi Summer Fair was held at the end of October. The audience was highly engaged, with initial feedback reporting that the fair was a useful source of information. Feedback will help inform future events with international students in New Zealand.
Since the fair, Northland Inc and Study Auckland have launched BeKiwi, a one-stop digital platform for international students looking for travel and volunteering experiences in the Northland and Auckland regions.
We understand this summer will be a very different one for many international students. We thank you for your support and encourage you to continuing sharing this information and these resources with them, as we stand together with our international students to make the most of their time here.