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International education during the pandemic – what we’ve learned
Education New Zealand held a webinar in its Kōrerorero: Conversations that Matter series at the Conference of the Americas on International Education – drawing academics and decision-makers from around the world.
Leading academics from Victoria University of Wellington, Auckland University of Technology, Massey University and Lincoln University explained the New Zealand approach to the challenges of distance learning and the innovations they discovered during the toughest moments.
Associate Professor Arun Elias, Associate Dean of International and Accreditation at Victoria University’s Wellington School of Business and Government, said while student-to-student interactions had fallen, digital platforms were opening up new ways of doing things.
“We had two PhD examinations which were completely online. We had one PhD student from Victoria being examined in an oral examination by an examiner in Colombia. Also, I was an examiner for a PhD student in the University of Sao Paulo, so that was something which we usually don't do which was a very unique experience.”
Dr Elias quoted a famous Māori proverb: “What is the most important thing in the world? It’s the people, it's the people, it's the people.”
Professor Guy Littlefair, Pro Vice-Chancellor International and Dean of Faculty at Auckland University of Technology, said lockdowns demanded change on many fronts.
“We've all had to learn how to be much more innovative around how we deliver programmes, but also how we conduct research and particularly how we engage with our partners right across the world.
“So, coming out of the pandemic I actually think we have more things in common than we've ever done before.”
Associate Professor Kerry Taylor, Head of School of Humanities, Media and Creative Communication at Massey University, said the difficulties had the potential to deepen relationships.
“There are a lot of lessons that we can share, but also learn from our partners, in terms of the importance of agreements and things like that.
“But I think one of the important things we need to make sure (of) is that we don't treat the relationship simply as an economic one. It's got to be about cultural understanding; it's got to be about shared values and sharing values and aspirations to bring people into the conversation.”
Professor Hugh Bigsby, Dean of the Faculty of Agribusiness and Commerce at Lincoln University, said the pandemic was a chance to find new ways to make human connections.
“One of the wonderful things about international connections and the importance of it is that you learn other institutions’ cultures.
People use the same fundamental skills and ideas a little bit differently and by mixing with other people’s understanding – why they're doing what they're doing – it actually helps inform things that you do back home.”
Watch the full webinar – Kōrerorero: Internationalisation for growing partnerships, a New Zealand perspective.
Education New Zealand was a platinum sponsor at the Conference of the Americas on International Education (CAEI). This continental forum brings together the main actors and decision-makers on the internationalisation of higher education in the Americas to chart the future of academic cooperation in the region.
ENZ workshops in September
Workshop 1: Students’ view from their window travelling along the digital freeway
Technology is changing the way education providers engage with potential students. Placing you in the driver’s seat on the digital freeway, you will experience first-hand what international students see as they race toward their destination. As with any road trip, there are detours, attractions and temptations that can change the direction.
This workshop will use a segmentation model to identify what tools are available and what skills are required, and give examples of how education providers, at various stages of digital maturity, can leverage them for success.
Target audience: Participants involved in international strategy, marketing, recruitment and admissions.
Outcomes:
- Identify how your organisation is segmented and what tools are appropriate
- Gain exposure to example initiatives that best-practice providers have used to improve their student recruitment efficiency
- Connect with other practitioners about their experiences and identify opportunities for further exploration.
Workshop 2: Beyond the great firewall: social media in China
Coming to grips with digital and social media in China is no easy task. Between VPNs, firewalls and the influx of local alternative platforms, it can be a difficult market to gain cut-through.
This workshop will empower participants to get beyond the great firewall and embrace digital and social media platforms in China. It will showcase best practice case studies and how best to engage prospective students.
Target audience: Marketing and recruitment professionals and student services staff. It is best suited to those who already have some knowledge of Chinese social media.
Outcomes:
- Learn how to incorporate Chinese social media into your wider recruitment strategy
- Gain an understanding of the financial input required
- Learn how to integrate your campaigns with agents.
These workshops will be available in:
Christchurch – 11 September 2018
Venue: ChristchurchNZ, Level 3, 101 Cashel Street
Wellington – 12 September 2018
Venue: ENZ, Level 5 Lambton House, 160 Lambton Quay
Auckland – 13 September 2018
Venue: ATEED, Level 8, 139 Quay St, Auckland

Workshop 1 will run in the mornings from 9am-12:30pm, followed by Workshop 2 from 1:30pm- 5:00pm.
The registration fee for a single workshop is $375, or you can register for both workshops for $500.

These workshops follow a series of well-reviewed workshops delivered by HECG across New Zealand earlier this year.
Feedback from previous HECG workshops:
"This is the most useful workshop I have attended in a long time. I will be able to take back a lot of ideas that can be applied at my institution. Very keen to delve deeper into some of the topics further. Great presenters!"
Register now by clicking here.
If you have any questions, please contact alan.johnston@enz.govt.nz
Privacy Policy and Social Media Transparency Statement
This website and associated sites are created by Education New Zealand, a Crown Entity funded by the New Zealand Government. Follow these links for ENZ's Privacy Policy and Social Media Transparency Statement

Privacy Policy

Copyright

Unless otherwise indicated, copyright in all material, products and services available on this site is owned by Education New Zealand (ENZ). You can reproduce this material free of charge without further permission, as long as you:
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- Acknowledge the source and copyright status of the material.
Unless we give you written permission you may not reproduce, adapt, copy, distribute or incorporate in any other work, in whole or in part, any trade mark appearing on this site, including any Education New Zealand logos or trade marks that appear on this site (including the 'Education New Zealand' logo and the 'New Zealand Educated' logo).

Linked sites

This website may contain links to third party websites that are not under the control of ENZ. ENZ does not endorse, and is not responsible in any way for any information, content or material that is available on third party websites, or the privacy practices of any such third party and its website.

ENZ Digital Privacy Policy

We are committed to complying with the Privacy Act 2020 (New Zealand), and any other applicable privacy laws and regulations, when collecting, using or dealing with any of your personal information.

Like many organisations we collect information about our users for the purposes of:
- Providing you with services that we offer.
- Improving our digital platforms, marketing material and strategies, and to provide you with a better experience when you use our digital platforms and when we provide you our services.
- Giving you a personalised user experience.
- Conducting research and other statistical and data analysis associated with our functions
We collect information about you when you communicate with us, register an ENZ account, visit or use this site or any other online platform, service, application, website or messaging service that we subscribe to or use (each being a digital platform).

What personal information do we collect about you?

If you register an ENZ account we may collect personal information about you including your name, email address, date of birth, gender, nationality, country of residence, qualifications, your intended study plans and preferences, what education agent you are working with (if any) and information relating to your visa applications or enrolment status.

Where you have provided us with your express consent, we may collect information relating to your visa applications directly from Immigration New Zealand.

AgentLab:
While you use our services, we may collect any of the following further information from you:
- Your name, email address, residential address, telephone number, gender, date of birth and password.
- Your bank account number and other financial information.
- Information about your education, work experience, skills and qualifications.
- Information on your business such as your company name and number, company size, business type and professional profile.
- Information that you provide to us when we communicate via writing, email or phone.
- Details of your browser, domain name and IP address, and the details of any website you linked from to our website.
- Information obtained from third parties in accordance with this Privacy Policy.
- Other additional information required from time to time.
Unfortunately, if you choose not to provide information when we ask for it, you may not be able to use our website or the services we offer.

Enrolment Opportunities:
We may also collect aggregated information generated by our systems, which tracks traffic to, and within, our Website or Platform, but does not relate to you personally. We are providing a service to the school/education provider that you submit an application to through the Platform and so we are collecting and processing application information solely on such third party’s behalf. Additionally we may be provided information about you by Education New Zealand through the My StudyNZ website API.

Other:
We may also collect information relevant to our Digital Platforms, our marketing strategies and our services, including information on:
- IP addresses
- Search terms
- Pages accessed and links clicked
- Dates and times of visits
- The immediate previous site visited
- Operating systems (eg Windows, Mac)
- Web browsers
- Internet activity, whether on this website or any other
Where we use this information for statistical purposes, all users are anonymous and not personally identifiable from the information.

How do we use your personal information?

Personal information collected through any Digital Platform or the ‘Join Us’ , 'Subscribe', 'Contact Us' and any other form on this website, or from Immigration New Zealand will be collected by Education New Zealand and will be used to provide you with any service that you have requested, for our legitimate interests, or in accordance with your consent, including for the purposes of:
- For research, surveys, and other statistical or analytical purposes in connection with our functions.
- Meeting any of our legal or other regulatory obligations.
- Providing your personal information to Education New Zealand’s agents, education providers and institutions.
- Facilitating communications between Education New Zealand, you and/or its agents, education providers and institutions.
- Education New Zealand’s communications, and marketing and promotional information and materials about Education New Zealand, its programmes and activities, and its agents, education providers and institutions.
Use of cookies

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive, then sent back to the server by your browser each time you access certain sections of our Digital Platforms.

Like many organisations, Education New Zealand uses cookies to store and track information about you when you are on our Digital Platforms so that we can provide personalised services that better match your needs and interests. We also use cookies, including Google Analytics for the Advertising Features Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting and DoubleClick cookies, to collect information on how you use the website.

Third parties including Google Analytics use this information to perform statistical analysis of user behaviour and demographics. We may use this analysis to understand the key characteristics of visitors to any Digital Platform on an anonymous and aggregate level which assists us to improve and personalise your experience with Education New Zealand. We also use the information provided by third parties including the Google Analytics Remarketing service to better target our online advertising including based on your previous visits to any Digital Platform, and to present you with relevant advertising on third party websites. Education New Zealand may disclose the information collected by cookies, in an aggregate (not personal) form only, to Google and third parties including advertisers or potential advertisers.

If you do not want information to be collected by cookies there is a simple procedure in web browsers which allows you to manually disable the cookie function. If you want to know how to do this, please look at the help menu on your browser. Additionally, you can modify your privacy settings to choose how your personal information is managed by Google. For more information please see here.

Education New Zealand uses a number of Digital Platforms that are operated by third party platform providers to interact with you, including social media platforms (for example Facebook). You can also register an ENZ account using sign-in services provided by third parties, including certain third party social networking platforms. When you visit a Digital Platform that is operated by a third party, or log-in using a third party’s sign-in services, the platform provider may also collect your information (this is outside Education New Zealand’s control). Collection and use of this information will be governed by the terms and conditions of that platform, including its privacy policy. Please refer to the relevant third party platform provider websites for more information. ENZ does not endorse the use of any third party platform nor does it take any responsibility for the privacy practices of any third party platform provider.

Other than as stated above, information will not be shared with third parties outside of Education New Zealand (or its affiliates and related parties) except where required by law. We may also disclose your personal information if and to the extent we are required to do so by law or at the request of a government agency that has authority to compel us to disclose your personal information.

Munchkin cookie

We embed a Munchkin Javascript snippet on our site. When visitors come to a site, we place a cookie in the visitor's web browser (if there wasn't already one) and send messages to our servers about that visitor's web activity. It is a first party cookie and is only visible for us.

Munchkin automatically gathers the following information:
- Page Visits
- Link Clicks
- IP Address
- Referrer
- Our cookie ID
If you prefer that we do not place this cookie on your web browser you may opt out by clicking the Do Not Track (DNT) feature in your browser. This prevents tracking for your particular browser and device.

Who will we share your personal information with and why

We may share information that we collect about you in accordance with, and for the purposes set out in these terms, and we may share information about you with:
- Education New Zealand's agents, education providers and institutions if you have completed any forms or submitted any enquiries connected to that third party and consented to such disclosure.
- Our service providers that we have engaged to provide a service to us in relation to our functions, this website or any service that we have agreed to provide you. For example, we may share information about you with a service provider that we have engaged to provide technology services or customer support services.
- Any other organisation or person that you have authorised us to disclose your information to.
- Immigration New Zealand.
Information we share with our agents, education providers and institutions will be processed, stored and secured by the relevant organisation in accordance with their own privacy policy. These agents, education providers and institutions are located either within the EU (agents) or New Zealand (education providers or institutions). Before you consent to us disclosing your personal information to our agents, education providers or institutions we recommend that you review their privacy policies and agree to the terms on which they will process your personal information.

Any personal information that we disclose to our third party service providers to enable them to perform a service for us will be processed in accordance with our obligations under the Privacy Act 2020 and the principles of the GDPR. Where any personal information is to be transferred outside of the EU or New Zealand for the purpose of processing, we will ensure that appropriate technical and organisational measures are in place to ensure the third party service provider protects the data to the same standard as required under the GDPR (e.g. the information will be transferred to a country with adequate privacy laws, to an organisation who is certified under the US/EU Privacy Shield, or we will enter into standard contractual clauses (as approved by the European Commission) with those service providers.

We may disclose information about you if, and to the extent that, we are required to do so by law, or at the request of a government agency that has authority to compel us to disclose information about you.

Retention of personal information

We only keep your personal information for as long as required to provide you with the services you have requested, for the purposes outlined in this privacy policy, and for any legal purposes for which we are required to keep the information (i.e. audit purposes).

Your acceptance of these terms

By registering an ENZ account, submitting information to Education New Zealand (including the ‘Join us’ or by completing or submitting an enquiry form, 'Contact Us' or/and any other form on this website) or by using, or communicating with us through any other Digital Platform, you agree to the collection, use and disclosure of your information as described above.

If you have provided your child or dependent’s personal information to us, you confirm that you are authorised to do so.

If you do not agree to the terms of this policy, you will not be able to register an ENZ account, Education New Zealand will not accept your form or enquiry, and your information will not be processed or referred on to Education New Zealand’s agents, education providers and institutions.

Where you have given your consent to specific purposes of processing, you may withdraw your consent at any time by any of the following means:
- To stop receiving marketing and promotional information and materials about Education New Zealand, its programmes and activities, you can click the unsubscribe facility in any of the electronic communications that we send you.
- To opt out of the use of cookies or other profiling/analytic tools, you can change the settings on your device.
- To close your ENZ Account you can contact us at the details set out below and we will do this for you.
Your rights

You have the right to view and change any personal information Education New Zealand holds about you at any time.

You have the right to object to the processing of your information, request that we delete your personal information, and/or that we transfer your personal information to another organisation.

Information will be held by Education New Zealand. You may request access to, correction or deletion of your personal information held by Education New Zealand by writing to our Data Protection Officer at Level 5 Lambton House, 160 Lambton Quay. PO Box 12041, Wellington 6144, New Zealand, or by contacting Di Solomon on +64 4 472 0788 or privacy@enz.govt.nz.

If there is a reason under the Privacy Act, GDPR or other applicable law for us not to comply with your request, we will notify you in writing setting out the reasons for the refusal (except to the extent it would be unreasonable or unlawful to do so) and advise you of the mechanisms available to you to complain about our response.

For more information about your rights or to make a complaint about our privacy practices you may contact either the Office of the Privacy Commissioner (New Zealand) or your local supervisory authority.

Immigration New Zealand Data Agreement

Where you have provided your express consent, personal information collected through any Digital Platform (on this website) will be collected by Education New Zealand and will be used for the purposes of providing your personal information to Immigration New Zealand to request and receive updates on the status of any student visa applications you have submitted. This will enable us to provide a more personalised digital experience, and enable us to undertake certain research and statistical analysis associated with our functions.

Additional terms relating to registration of an ENZ Account

You can choose to create an ENZ Account to collate and store information relating to your student application.

It is your responsibility to maintain the confidentiality and security of any information that may be used to access your ENZ Account, including your password.

ENZ reserves the right at its discretion to suspend, modify or terminate access to your ENZ Account at any time with or without notice to you.

Any information that you rely on through use of an ENZ Account is entirely at your own risk. You are solely responsible for the actions you take in reliance of the information available on or accessed through your ENZ Account.

ENZ Accounts are provided on an "as is" and "as available" basis. ENZ does warrant that ENZ Accounts will be free from errors, timely or secure.

Exclusion of our liability

You acknowledge and agree that:
1. to the maximum extent permitted at law, any and all liability of Education New Zealand and its directors, officers and employees to you under or in connection with these terms and conditions, this website or your use of this website is excluded; and
2. the exclusion in paragraph (a) applies regardless of whether liability arises in contract, tort (including negligence), equity or by statute or other legislation, and whether such liability is for direct, indirect, consequential or punitive losses or damages, or loss of profit, income, data, business opportunity or anticipated savings.
It is up to you to ensure you are protected against viruses, worms, trojan horses, spyware, malware or other items of a destructive or harmful nature.

Your indemnity

You agree to indemnify, and keep indemnified, Education New Zealand and its directors, officers and employees against any and all actions, claims, proceedings, losses, liabilities, damages, costs and expenses (including legal costs) suffered or incurred by any of those persons arising out of or in connection with:
1. your use of this website; and
2. any breach by you of these terms and conditions.
Severability

If any provision of these terms and conditions becomes or is held invalid, unenforceable or illegal (whether partly or in full) for any reason, that provision (or part of that provision) will be severed from the remaining terms and conditions, which will continue in full force and effect.

Governing law

These terms and conditions, your use of this website, any information contained on it, and any dispute arising out of such use of this website are subject to the laws of New Zealand. You submit to the non-exclusive jurisdiction of the courts of New Zealand in relation to these terms and conditions, your use of this website and any dispute arising out of such use of this website.

___________________________________________

Social Media Transparency Statement
This transparency statement explains how ENZ uses and engages on social media in accordance with the Public Service Commission’s Guidance for State services official use of social media. 

How we use social media 

We use social media to:
- promote New Zealand as a study destination globally and support the delivery of education services offshore.  
- promote ENZ’s offshore government-to-government activities – including activities of other New Zealand government agencies such as the Ministry of Foreign Affairs and Trade, Tourism New Zealand and New Zealand Trade and Enterprise, and Immigration New Zealand – to raise the profile of New Zealand education 
- provide information to prospective international students and their families about studying with New Zealand 
- promote our work with the international education sector to ensure international students continue to receive a high-quality experience while living and studying in New Zealand 
- spread the word within New Zealand about the social, cultural, and economic benefits that international education brings to the country 
- inform the New Zealand public of ENZ-administered Prime Minister’s Scholarships that enable New Zealanders to have enriching learning experiences overseas 
- share news and updates via our digital channels (news, images, publications, videos) with the international education sector in New Zealand 
- share information about careers and job vacancies at ENZ 
- promote and repost articles, updates, and publications that are relevant to our key messages, objectives, promotions, or updates. 
Engagement 

We welcome feedback and ideas from our followers and will try to join these conversations and respond as promptly as we can where possible.  

All social media accounts are monitored from 8am – 5.30pm on weekdays and sporadically outside these hours. We will respond to private or direct messages, as soon as we can, during business hours. If you have an urgent query, please contact us directly. 

We may choose to repost, @mention, or post information by other organisations and/or individuals for the interest and information of our followers. However, we do not endorse or guarantee the accuracy of this information. 

We may follow/like organisations and individuals that are relevant to our organisation. This does not imply endorsement or guarantee the accuracy of their information. 

At times, people employed by us may engage on platforms such as LinkedIn and other online channels. Any opinions or views expressed on these platforms belong to the individual staff member. Our staff acting in an official capacity will identify themselves and state that they are representing Education New Zealand Manapou ki te Ao. 

Read more about engaging with us on social media here: Engage with us on social media [link to be added] 
Enquiries and complaints 

Members of the public have the right to raise any concerns about ENZ’s information gathering activities or use of social media. If you have any enquiries about our information gathering and social media activities, or believe we have not acted in accordance with the Transparency Statements above, you can contact us at the following address: 

Level 5, 160 Lambton Quay 

Wellington 6011 
New Zealand 
Tel: +64 4 472 0788 

If your query is about our information gathering, please email: enz.ministerials@enz.govt.nz.   

If your query is about our use of social media, please private or direct message us on the social media channel of concern, or email: media@enz.govt.nz  

All concerns and complaints will be dealt with in a timely manner. 

Engage with us on social media 

We welcome interaction with you on our social media accounts. The information below sets out how we use social media and the terms under which we invite you to engage with us.  

 Join one of our social media channels and take part in the conversation:  
- LinkedIn 
Terms of use for social media accounts 

Before you engage with us through our social media channels, we encourage you to read each channel's terms of use as well as our terms of use below. 

What not to post 

Please remember that our channels reach people of all ages and backgrounds. We ask that your comments are respectful to ENZ, its staff, and other users.  

With this in mind, here’s what NOT to post on our social media pages: 
- Abusive or derogatory comments about others – we will hide these posts immediately and repeat posts of this nature will result in you being blocked from posting to our page. 
- Defamatory, libellous, false, or misleading comments – as above. 
- Posts containing swear words – please be courteous when posting to our page. 
- Promoting a belief, cause, or business – please don't use our pages for promotion of any kind. 
- Personal information – about yourself or others, such as private addresses or phone numbers. 
- Content that is not relevant to ENZ or its work. 
- Content that has political bias – we are a politically neutral organisation, and we will not enter into any discussion related to politics.  
We may, at our discretion, report, block or ban anyone who posts the above content or comments, or who breaches these terms of use or the terms of use of a social media channel (see below). 

Monitoring 

We reserve the right to report or remove (as appropriate) any posts or comments that may affect our neutrality or that do not comply with the: 
- LinkedIn User Agreement 
- Instagram Terms of Use 
- YouTube Community Guidelines 
By using or accessing our social media pages, you are considered to have consented to the conditions of use of that particular social media channel and our individual page or account. These terms of use apply to all our social media channels, unless otherwise specified. 

 Posts made by others to our social media channels are the responsibility of that person or organisation. They don't necessarily reflect the opinions or policies of ENZ. 

Copyright 

Crown copyright 
The material we make available on our social media accounts is protected by copyright owned by ENZ on behalf of the Crown. Unless indicated otherwise for specific items or collections of content (either below or within specific items or collections), this copyright material is licensed for re-use under the Creative Commons Attribution 4.0 International licence.  

In essence, you are free to copy, distribute and adapt the material, as long as you: 
- attribute it to ENZ and abide by the other licence terms  
- reproduce the material accurately 
- don't use the material in a derogatory manner or a misleading context 
Please note that this licence does not apply to any logos, emblems and trademarks or design elements. Those specific items may not be re-used without express permission. To enquire about using such items, contact media@enz.govt.nz  

 Copyright of third parties 

Our social media accounts may provide links to other websites or embed material which may contain information that is the copyright of third parties and subject to restrictions on use or reproduction. 

You must get permission from the copyright owner to use: 
- copyrighted materials from other websites, or 
- material on our social media pages that is protected by the copyright of a third party. 
Permission to use copyrighted materials from other web sites must be obtained from the copyright owner and cannot be obtained from ENZ. 

Licence 

By submitting, posting or displaying your content on any of our social media accounts, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide licence to use that content.  

Disclaimer 

The contents of our social media accounts are intended for informational purposes only. We shall in no event accept any liability for loss or damage suffered by any person or body due to information provided on these sites or linked sites. 

The information on our social media sites and all government web sites is provided on the basis that persons accessing the website undertake responsibility for assessing the relevance and accuracy of its content. 
 
These terms of use may be updated at any time without notice. 

Contact us 
Email media@enz.govt.nz if you have any concerns or questions about our social media engagement, or any particular post.
Industry leaders gather for SIEBA hui
In 2016, international student enrolment numbers were 131,609. Of these, approximately 19,000 were enrolled in the New Zealand school sector: 16,390 at secondary level and 2,912 at primary. These numbers are expected to increase with a 16% growth in the primary school sector and 6% growth in secondary.
ENZ Chief Executive Grant McPherson said the hui was a great chance to connect with the school sector, and to update attendees about what’s happening in the wider industry.
“We appreciate the hard work you’re doing on behalf of students. You’re making an important contribution not just to your organisation but also to your region and New Zealand.”
The economic value of New Zealand’s international education industry in 2016 was estimated to be $4.5 billion. The schools sector is valued at $752 million, with $142 million coming from primary schools.
“Of course, it’s not all about economic value – we also know that international students bring cultural diversity and other wider benefits to our communities, classrooms and regions,” said Grant.
The hui was also an opportunity to celebrate leadership in the school sector through SIEBA’s inaugural leadership awards. Five awards were presented and ENZ would like to congratulate and thank those recipients.
Diana Murdoch – Garin College
Diana has more than 20 years’ experience in international education working in the tertiary and school sectors. She has led the delivery of international business services to schools through her own company and has been a role model for innovation and thinking ‘outside the box’. She has presented at conferences, led workshops and mentored new directors. She remains enthusiastic and passionate about international education and continues to become involved in projects to support growth whenever she can. Diana is the SIEBA liaison for her region.
Kim Harase – Academic Colleges Group
Kim has a rich history of 33 years in international education in the UK, Australia and New Zealand. In 1999, as Associate Principal & Director of Marketing she led international marketing for a group schools. From 2006, she has focused solely on international marketing, sales and business development. Kim is a regular presenter at conferences, is a member of ATEED’s Futures Group and was a member of ENZ’s School Sector Reference Group. Kim has been a valuable resource for the school sector for many years.
Lee Simeon – Pillans Point School
Lee has been an international director for the past 8 years and is passionate about international student welfare and creating a family-like environment within the international community at her school. Lee has played a lead role in helping numerous other schools to gain signatory status and is seen as a key resource for other schools going through the application process. In 2016, Lee represented primary schools as a co-author of the school sector Code guidelines and is the SIEBA liaison for her region.
Anne Marie Biggs – Glendowie Primary School
Anne Marie is the Principal of Glendowie Primary since 1995. As well as a string of education firsts to her school’s credit, Anne Marie has built international student numbers to more than 50. The school serves as a model of success for the primary school sector and Anne Marie is the first to offer guidance and share with colleagues and other schools. She has partnered with ENZ on growth projects, is a member of Study Auckland and served as a member of the SIEBA Establishment Board.
Denise Berry – Pakuranga College
Denise is Director of International at a leading Auckland high school. She has been a key member of her cluster group since 1996. She has been a mentor for many schools and directors new to international education. She was a leading author of the Code and Guidelines 2010, and also a co-author of the School sector guidelines 2016. Denise has a wealth of knowledge and has become one of the school sector’s go-to people for support and advice.
Charles Finny's address to the India New Zealand Business Council
Charles Finny

India and New Zealand have been friends and trading partners for a long time, and thanks to our Commonwealth heritage, our democratic tradition, and our shared love of cricket, we have much to celebrate.
The Indian community here adds richness and vibrancy to New Zealand life, through great food, music, art and sport, diverse business ties, and annual festivals such as Diwali.
New Zealand’s economic future is very much tied to our key trading partners. India is currently our 10^th largest trade partner, and the Government’s vision is for India to become a core trade, economic and political partner. The importance of the relationship is reflected in the visit in April of the President of the Republic of India, Shri Pranab Mukherjee and, of course, our Prime Minister John Key will visit India later this month.
We have been negotiating a Free Trade Agreement bilaterally for several years and we are both part of the Regional Comprehensive Economic Partnership (RCEP).
One of the strongest parts of our relationship is in international education. Last year international education was probably the largest single item exported from New Zealand to India.
India is, and will continue to be, an important part of New Zealand’s international education strategy.
Every day, tens of thousands of Indian international students, alongside other international students, are helping New Zealand to build our research capability and global linkages, to fill skill shortages and enrich New Zealand culture.
The India New Zealand Business Council is a valued partner in our international education strategy. A number of education providers and immigration and education consultants are Council members, and all members play an important role in ensuring Indian international students have a positive experience in New Zealand. You do this not only through recruiting and employing them in your businesses, but also in providing leadership in upholding high standards when it comes to their treatment and welfare.
Many members of our Indian community have come to live in New Zealand after studying here. If we can continue to work together on skill development (and I’ll touch more on this later), then the transfer of knowledge, innovation and best practice will not only benefit the individuals involved but also our respective countries.
Countries that have innovative and skilled workforces prosper and it is the education system of a country that nurtures those skills.
The education experience that New Zealand offers is first rate. Our universities are world-class – all eight are rated in the top 3% globally, and we offer quality qualifications and hands-on vocational learning through our institutes of technology and private providers.
This quality has clearly been recognised by the Indian student audience, as we have experienced significant growth over the last three years – from 13,000 to 29,000 students between 2013 and 2015.
Such growth has demonstrated New Zealand’s strength as a world-class education destination, but it has also created some challenges as we adjust to manage this demand. I will spend some time outlining how the Government is ensuring a sustainable education sector – particularly for our Indian students and stakeholders.
Our education system has strong government oversight, a commitment to continuous improvement and we place student success and wellbeing front and centre.
We do this through a comprehensive framework of support, and many of us have a role to play here. These include the main government agencies, Education New Zealand, Ministry of Education, New Zealand Qualifications Authority, Tertiary Education Commission and Immigration New Zealand.
Other key players include education providers and the agents they use, employers and businesses, community and ethnic groups and other support services.
This extends also to our bilateral relationship – we have regular catch ups with the High Commissioner of India to New Zealand, Mr Sanjiv Kohil.
All of us have a collective responsibility to ensure the experience of our international students is a positive one and results in positive outcomes for them and ultimately for our businesses and New Zealand society and economy.
We welcome international students who come here with genuine intent and means. But New Zealand, like any sovereign country, will take steps to protect our borders and deal decisively with fraudulent or unlawful behaviour when we see it.
Immigration New Zealand has invested heavily in intelligence gathering and verification support resources for immigration officers in India. As a result they have become more aware of risk and fraud in the market.
The visa decline rates from India are evidence of a significant effort by Immigration NZ to manage students and agents who submit false and misleading information in visa applications.
Immigration New Zealand is doing a lot of work to educate providers about student selection, and the need to manage their agent networks.
Immigration New Zealand and the Immigration Advisers Authority also ran a campaign in India earlier this year encouraging people to use a New Zealand licensed immigration adviser if they are seeking assistance to come to New Zealand.
I think it’s important to acknowledge at this stage too that New Zealand is not alone in facing issues of student visa fraud and dishonest agent behaviour. The United States, Canada, Australia and other countries all face the same challenges.
New Zealand government agencies are committed to acting in a fair and reasonable manner when dealing with students affected by issues of provider quality, or when students’ personal circumstances are, for a variety of reasons, less than straight-forward. Each student is dealt with on a case-by-case basis.
The New Zealand Qualifications Authority, for example, is working with a group of former IANZ Level 6 students who were required to undertake reassessment to confirm their preparedness for study at another provider, EDENZ. More than 210 students will need extra support and assistance to get them to a standard where they can continue their studies. This is being provided to students at no additional cost so that they can move on from this period of change and continue their studies.
And, throughout this process, advice, support and counselling is being made freely available to all of the affected students.
Some of the issues that international students are experiencing are an important reminder that the majority of our international students are young adults, not only crossing geographical divides, many for the first time, but more often than not, cultural divides, away from the familiarity and care of family and friends.
The New Zealand government agencies I mentioned earlier are working closely together on these issues, to ensure all international students are treated fairly and are well cared for – that they feel welcome, are safe and well, enjoy a high-quality education and are valued for their contribution to New Zealand.
This joint-agency work on international student wellbeing has focused in recent months on Auckland where the majority of international students are located. It has involved a wide range of community meetings and student focus groups to ensure student needs and concerns are being heard and addressed.
We must maintain high standards across our international education industry. Equally, we are determined not to let the actions of a small number of individuals damage the reputation of an entire community, nor devalue the contribution that students from India and elsewhere, and our education providers, make to New Zealand.
Most providers are doing a very good job for their students. Satisfaction rates among students surveyed by the International Student Barometer in 2014 and 2015 ranged from 88% to 94% as being satisfied or very satisfied with their overall experience at their New Zealand institution.
Government agencies are working with providers to address any issues with quality, including insisting they work with reliable education agents in India.
Agents play a key role at the beginning of a student’s international education journey in ensuring that the students are informed and make the right choices, and know what to expect as a student in New Zealand.
The reality is, the seeds of what will be a positive or negative international student experience are often sown before the student has even left India.
Education agents are central to the Indian market, with more than 90% of Indian students using agents when applying to study in New Zealand. There are thousands of agents in India, and the Government is promoting the use of high-performing agents through:
- Education providers having a responsibility for agent performance and advice under the revised Code of Pastoral Care, which I’ll talk more about shortly
- Education New Zealand and Immigration New Zealand providing more information on agent performance to education providers and students, including through the Immigration New Zealand website
- Education New Zealand revising the ENZ Recognised Agencies programme, to ensure we better support and promote the use of high-quality agents in markets such as India.
I’m interested too in your thoughts as to what we can do together – at both a government and business level – to ensure that Indian students are working with genuine agents? Perhaps that’s something we can discuss at the end of this address.
The onus is also on students to ensure they have the financial means to support themselves in their study, and to take responsibility for understanding the requirements to study in New Zealand, including the immigration requirements. When students apply for a visa, they must sign their application as a true and accurate record and have the documents to support their application.
The cross-agency wellbeing work I mentioned earlier complements the pastoral care Code of Practice which New Zealand was the first country to introduce and which was recently strengthened with effect from 1 July.
Only education providers who are approved signatories to the Code are allowed to enrol international students. To maintain this privilege, they are expected to meet high standards of service delivery, in accordance with the Code.
The strengthened Code now means that providers are directly accountable for the behaviour of their agents. Expectations include carrying out reference checks of agents, having a written contract with agents, actively monitoring agents and terminating contracts where there is evidence of misleading, deceptive or illegal behaviour, or where an agent is breaching the Code. The focus is on creating sustainable growth by prioritising higher value, higher quality students.
Tough sanctions are now available to deal with providers who fail to manage their agents, including the removal of the right to enrol international students. Enforcing the Code is the responsibility of NZQA who are working closely with Immigration New Zealand to ensure providers proactively comply with the Code.
At the same time, as I mentioned earlier, international students also have an obligation to come here with genuine intent – that their primary purpose is to study, and they have the means to do so.
Working in New Zealand while studying is a way to complement the classroom skills they learn and to really engage with New Zealand’s everyday life. It is not intended as a lifeline to cover living costs.
Not having enough money to support themselves creates vulnerable students who are easy to exploit. This is the reason why Immigration New Zealand has a minimum level of fund requirement for international students to cover their time here.
And of course when students do get jobs, New Zealand employers have a legal and moral responsibility to uphold New Zealand employment law, to pay for hours worked and to honour the minimum wage. Everyone in New Zealand has the right to protection through minimum work rights.
I urge Council members to show leadership in modelling and upholding these rights in the Indian community, in your businesses and through your wider networks.
We continue to encourage individuals to come forward if they have specific examples of exploitation. This is the only way we can address these issues.
The support and input of the New Zealand communities of our international students is also vital to good outcomes.
INZBC has a crucial role to play in helping to bridge the gap that may exist through differing cultural contexts, where, for example, some international students aren’t aware that their rights in New Zealand are protected.
I’d like to applaud the contribution of INZBC members who acknowledge the opportunities that a New Zealand education can offer Indian students in terms of skills and knowledge transfer.
To be truly successful we need to attract students who have the best potential for positive outcomes to New Zealand. These are the students coming to New Zealand to study high-value programmes that can put them on the path to further study, or to work in high-demand areas in New Zealand, India or across the world.
Our ‘target South’ India strategy focuses on attracting genuine students interested in pursuing high-level qualifications in our education market.
As part of this strategy we established a presence in Mumbai in early 2015 and have since focused our promotional activities in the south and west of India where students have higher levels of visa approval rates and student mobility.
This strategy involves promotion across a variety of channels, including digital, social and traditional media, promotional events and scholarship initiatives, academic exchanges, and education fairs.
Education fairs continue to be a strong recruitment channel for us in India, providing outreach to students and families so they can discuss the benefits of New Zealand as a study destination. These fairs are well supported by industry, with more than 30 New Zealand providers attending each of our fairs this year.
We will continue to adjust the locations and formats of fairs to anticipate local market conditions, and they remain an important part of ENZ’s India promotional strategy.
We are trialling new initiatives in-market too. In August, ENZ partnered with New Zealand universities and Indian institutions to host a series of guest lectures by eminent New Zealand academics in cities in South India.
The lecture series was extremely successful in raising awareness of New Zealand’s technical expertise in the areas of engineering, science and business, and building institutional partnerships between our countries.
We have also boosted the numbers of scholarships aimed at Indian graduates interested in pursuing post-graduate study here. The New Zealand Excellence Awards, announced mid-year, offer scholarships to 35 Indian scholars at all eight of our universities. There is also the Christchurch Educated Skills Scholarship for India which targets post-graduate students studying courses in skill shortage areas that are directly related to the Canterbury earthquake rebuild.
In closing, I’d like to repeat how much the social, cultural and economic contribution of Indian students to New Zealand is valued. I want to acknowledge again the Council’s part in that, as well as its important role in demonstrating leadership to the Indian business community when it comes to recruiting, employing and supporting Indian international students.
While we all play a role in the welfare and outcomes of our international students, we also have a collective responsibility to share and promote the positive contribution that international education makes to our communities.
As a result of the policy changes that we have already introduced you will notice that the number of Indian students coming to New Zealand will have reduced to levels similar to that we achieved in 2013. As we solve some of the problems I have discussed today that number may slow further before starting to grow again.
Can I end by emphasising that over the longer term we look forward to welcoming as many high quality Indian students who want to come to New Zealand to study higher end qualifications who meet our entry criteria. We look forward to working in India and here with stakeholders such as the INZBC to ensure that we have a sustainable level of Indian students in New Zealand and that this vital part of the bilateral relationship is not put further at risk by the actions of a few.
Thank you.
Helen Clark highlights Kiwi strengths
Talking with NAFSA CEO, Dr Esther Brimmer, Ms Clark shared her experiences as recent Administrator of the United Nations Development Programme (UNDP), and memories of her time as New Zealand Prime Minister.
Kaylee Butters, ENZ’s Director, Student Engagement, said the event was a commanding display of New Zealand’s progressive and positive approach to social change, development and education.
“Diversity and inclusion were passionately discussed throughout the entire conference, and were brought to the fore again by Helen Clark at the luncheon.
“By highlighting New Zealand’s stability, democracy, multicultural heritage and our open, welcoming people, we can position New Zealand as a great place for international students, especially in the current climate of populist politics and global unease.”
At the end of the luncheon, the New Zealand delegation gathered to thank Ms Clark with a mihi and waiata, powerfully led by AUT alumni, Toiroa Williams and Atereano Mateariki.
Toiroa is interning at the Sundance Institute in Los Angeles as part of an AUT internship programme, and was thrilled to be a part of the New Zealand delegation.
“The entire conference was an amazing opportunity to be around people who are creating opportunities for students to study abroad and experience a new culture," said Toiroa.
“It makes me reflect on my own experience of being a young Māori from a rural community, and accessing Aotearoa’s education opportunities to end up in Los Angeles working in indigenous film.
“So the opportunity to share my experience with 'Aunty Helen' and the other attendees at NAFSA was amazing.”
Click here to watch a video of the delegation performing a waiata.
L-R: Atereano Mateariki, Helen Clark and Toiroa Williams

Prior to the luncheon, Helen Clark (centre right) stopped by the New Zealand pavilion in the Expo hall for a quick photo with representatives from ENZ, Immigration New Zealand, Auckland University of Technology, Wintec and the University of Canterbury.
New Zealand – Korea digital student exchange
Education New Zealand Manapou ki te Ao (ENZ) again worked in partnership with two education organisations in South Korea – Gangwon International Education Institute and Seoul Metropolitan Office of Education – as well as with NZ-based Learn English Live, to deliver the programme.
The programme offers opportunities for Korean 12–14-year-olds, and for New Zealand students, many from low-decile schools, to develop their language skills and engage in cross-cultural relationships with their international peers. This is done through Zoom sessions using quizzes and other interactive activities, where students can share aspects of their life. Facilitated, student-led discussions in small groups are another key feature of the programme.
In all, 654 students from 12 New Zealand schools and 16 South Korean schools participated in the programme, attending sessions once a week for seven weeks – 102 sessions in total.
Students who participated in the programme represented the following schools across New Zealand:
Sylvia Park School, Rotorua Intermediate, Raumati Beach School, Finlayson Park School, Tauranga Boys College, Taupo Intermediate, Cambridge High School, Waimea Intermediate, Tokoroa Intermediate, Solway College, Rowandale Intermediate, Auckland Grammar.
Each school assigned at least one of their classes to take part in this programme, with teachers recommending the initiative to their colleagues for future sessions.
Within the Seoul and Gangwon regions in South Korea the following schools took part:
Seoul Schools: Dongguk Middle School, Wonmyoung Elementary School, Nonhyun Elementary School, Sinseo Middle School, Soongeui Elementary School, Topsan Elementary School, Gajaeul Elementary School, Seoul Kyodong Elementary School, Hansan Elementary School, Seoul Anpyeong Elementary School, Singa Elementary School, Buksung Elementary School, Songwon Elementary School.
Gangwon Schools: Gangreung Haeram Middle School Buron Middle School Namchuncheon Girls' Middle School.
A total of 339 children from South Korea were digitally connected with children in New Zealand.
The 2022 programme has provided many positive benefits for schools, teachers, children, and the wider community both in New Zealand and South Korea. In a world where in-person exchange and cultural opportunities remain constrained, the programme has continued to enable school children to connect with their international peers and develop long-term connections.
Feedback from teachers in New Zealand highlighted the enthusiasm that children in the classroom showed towards the programme.
The incorporation of a hybrid STEM-based and cultural-based exchange model was especially welcomed and enabled the promotion of unique aspects of Māori culture, in a modern format, on the international education stage.
New Zealand teachers also gave the programme the thumbs up. Given their high workloads, they appreciated that they did not have to organise the content or facilitate the sessions, as this was taken care of by the Learn English Live (LEL) team.
The programme provided the opportunity to indirectly promote a New Zealand school education to a South Korean audience. Students there were reported to be highly engaged throughout the exchange. The ENZ team will give a presentation on the programme at the Australia International Education Conference (AIEC) in October 2022: The session will explain the programme evaluation and survey methodology and how the results are being used by ENZ and LEL to continue to enhance the digital exchange to benefit students. The presenters will also discuss how they overcame challenges relating to language barriers, as one of the main goals of the exchange is to support Korean students with learning and practising English.
Contacts for more information
New Zealand representatives attending AIEC can attend the ENZ session or contact our South Korea team to receive a copy of the presentation slides after the conference (Alanna Dick).
Know of a New Zealand school interested in the next round of NZ-Korea digital student exchange? Please contact Learn English Live (William Clarke).
ENZ reflections on NZIEC KI TUA 2024
ENZ’s Acting Director International, Ben Burrowes summed his experience up succinctly and said....

“As always, I found the conference to be an awesome opportunity to connect face-to-face with my colleagues and friends across the sector. It was hugely helpful to discuss (in-person) their areas of focus and how we can continue to align ENZ’s International team’s work alongside them”.

General Manager Sector Services Sahinde Pala with international student Ibuki Nishida.

General Manager Sector Services, Sahinde Pala, said....

“It was wonderful to see so many colleagues from across the global international education sector connecting with each other over the 2 ½ days of NZIEC KI TUA. Attendees and speakers brought a global approach to thoughts and reflections and was a reminder of the environment within which we’re working. The extended networking breaks saw much cross-sector collaboration and sharing of good practice.

“The attendance and speech by the President of India, Smt. Droupadi Murmu, was a great honour – the President reflected on the importance of international education for communities as well as the individual, how transformative education has been for her during her life, and the value of Indian international students in NZ,” said Sahinde.

“Dr Fanta Aw was a crowd favourite, with her reflections on the complimentary nature of international education alongside domestic education and the opportunity for us to collaborate globally given the societal value it brings to our communities and countries.

“My absolute highlight is always the student speakers, who threw down the wero (challenge) to delegates to keep focused on the importance of striving to deliver an excellent student experience,” Sahinde added.

I’m really proud of the whole ENZ whānau who collaborated to put on yet another successful NZIEC KI TUA”.

ENZ’s General Manager Sector Engagement, Innovation and Growth, Wendy Kerr (pictured second from left) said that attending NZIEC was incredibly energising.

“I was impressed by our teams combined approach to developing new areas for high value growth. Adrian Hirst, ENZ’s Director of Marketing, spoke passionately about the challenge of standing out in the competitive international education market. His words resonated with me: “In a sea of competing destinations, it’s increasingly difficult to stand out.” It really made me think about the importance of creating a unique identity that speaks to prospective students and their families," said Wendy.

"Christina Gomes, our Director of Innovation and Growth, shared an exciting framework that aligns global demand with New Zealand’s strengths. I was particularly drawn to her insights on the agri-food sector, which highlighted New Zealand's expertise and global reputation. This provides an anchor to develop our unique identity and secure additional learners by targeting a new segment".

Wendy added, "Tim Brown introduced a new “mixed reality” tool designed to immerse prospective students in the New Zealand agri-food systems career opportunities and study experience".

"I left the conference feeling energised and hopeful about these initiatives, knowing they could accelerate how we attract additional international students and showcase the incredible opportunities that New Zealand offers. It was a reminder of the exciting future ahead for our education sector!"
Say hello to the new, improved Brand Lab
Over the past quarter, ENZ's marketing team has been developing a new and improved Brand Lab system – due to go live tomorrow, Thursday 11 May.
ENZ Content Marketing Project Manager, Laura Lingard, said the site has many new features, all of which are much more user-friendly than the previous Brand Lab.
“The new site has been designed with the user front of mind, even giving guidance around the different types of assets and how these can be used to promote the benefits of a New Zealand education,” said Laura.
The new Brand Lab also has improved search functionality to make it easier for users to find what they’re looking for – as well as a suite of new assets including translated videos and artwork.
“The Brand Lab is a useful resource for providers to promote their individual education offering, and it’s also a way for the sector to work together to build a consistent brand story about New Zealand ,” said Laura.
What’s new about the Brand Lab?
- New range of videos (across different markets and languages)
- New range of brand imagery and stories (Think New)
- New range of university imagery
- 30 new student stories (case studies)
- New infographics (for social media)
- Translated sector stories
- Users can download low resolution or high resolution versions of images, and preview videos before downloading
- Users can share assets between users and send assets to non-users
- Users have increased access to a wider range of assets without needing to request permission
All current Brand Lab users will be sent an invitation to the new site on Thursday 11 May – you will need to re-register due to the system being completely new. Please take the time to complete your registration (it’s quick!) so that you can access the new site.
If you can’t wait until tomorrow (we know how eager you must be to take a look!) you can sign up now by going to thebrandlab.enz.govt.nz
ENZ event activities for 2018
There are two key student recruitment seasons. Depending on the market, these are March/April and September/October.
Confirmed events and dates will be published on the ENZ event calendar on 31 October. Event registration will open shortly after for events taking place during the first six months of 2018.
Please note: This is an overview and is subject to change. As such, it should only be used to help with high-level planning.
Global conferences/other major events: