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Official Information Act Requests
People in New Zealand can request government information (official information) and can expect it to be made available unless there is a good reason to withhold it.
The Official Information Act 1982 (or OIA) enables citizens, permanent residents, visitors to New Zealand, and body corporates registered or with a place of business in New Zealand, to make a request for official information held by government agencies, including Education New Zealand (ENZ).
ENZ is the government agency dedicated to helping New Zealand realise the social, cultural and economic benefits of international education.
Please note the Ministry of Education is the New Zealand Government's lead advisor on the New Zealand education system.
More information can be found at: The role of the Ministry of Education
Ministry of Education OIAs can be directed to info@education.govt.nz
If you have a complaint about a particular school, you may wish to contact the school directly or contact the Ministry of Education at enquiries.national@education.govt.nz
Making a request relating to international education
Your request should be as clear and specific as you can possibly make it. Before making a request please check our other sources of information listed below.
You can contact us in a number of ways to request information:
- ENZ.Ministerials@enz.govt.nz
- Telephone (04) 472 0788
- Postal address: Level 5 Lambton House, 160 Lambton Quay, PO Box 12041, Wellington 6144
We would like:
- your name
- contact address (email or postal)
- details of the information you want.
We may ask you for more details if we’re not sure what you are seeking. If you make your request by phone or in person, we will confirm it in writing.
The State Services Commission provides tips for requesting information and guidance on how agencies will respond.
Before making a request for information
Before requesting official information from ENZ, we encourage you to check the list below to see if the information you need is already publicly available:
How long will it take?
We are required by law to give you our decision on your request as soon as possible, and no later than 20 working days after we receive your request.
If we need more time to make our decision on your request, for example if you are requesting a lot of information, we will let you know and give you an idea of how long it will take. We will also try to keep you updated on the progress of our response to your request. You can complain to the Office of the Ombudsman if you’re not happy with our decision to extend the time.
What does it cost?
Requesting official information is free, though we can charge a reasonable amount if it will take a lot of work to supply the information requested.
You can complain to the Office of the Ombudsman about our decision to charge.
What if I’m not satisfied?
You may wish to contact us in the first instance to see if we can resolve the issue.
You can make a complaint to the Office of the Ombudsman if you:
- have concerns regarding the decision we made on your request
- were unhappy about the way your request was treated or processed.
These concerns can relate to the withholding of information, extending the timeframe to respond to you, any charges for providing the information you have requested, delays in providing you with a decision or the information, or your request being transferred.
The Office of the Ombudsman can investigate and review our decision and may make a recommendation to us if it is considered appropriate.
Responses to Official Information Act 1982 requests
ENZ publishes responses to Official Information Act 1982 requests at the end of each month. ENZ first published its responses to requests for official information on its website in April 2018.
The response from ENZ details the information being released and explains what information, if any, has been withheld and under which grounds of the Act. The response also explains that we intend to make the information publicly available. The requestor's name and address have been removed from the response.
Documents are only available in Adobe PDF format and are listed in release date order, with the most recently released responses at the top.
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Canterbury conference showcases the power of regional collaboration
Organised by Christchurch Educated and with major sponsorship from China Southern Airlines, it was fitting that the theme for the event was ‘Strength through collaboration and social responsibility’.
Since 2015, the Canterbury region has been supported by ENZ’s Regional Partnership Programme (RPP) in conjunction with the Canterbury Development Corporation and the Canterbury Leadership Accord. Canterbury is implementing an ambitious growth strategy that will see student enrolments soar from 11,000 to 25,000, and the economic value more than triple from $291 million to $937 million.
ENZ’s Programme Manager for the RPP, Greg Scott, said Christchurch Educated is showing how international education will contribute to an exciting future for Christchurch and the wider Canterbury region.
“International education hugely benefits our regions as an enabler of economic growth, community development, cultural diversity and global connections,” said Greg.
“Regional centres have the capacity for a wide variety of educational, social and cultural opportunities for international students. It is important that we continue to enhance value propositions for all regions across New Zealand.”
Tom Hooper, CE of the Canterbury Development Corporation
Canterbury Development Corporation’s Chief Executive, Tom Hooper, presented Christchurch’s future as a culturally diverse “city of opportunity” that attracts and retains younger, more entrepreneurial migrants. Tom also emphasised that international education is a key enabler to meet a projected skilled workforce gap of 75,000 over the next 15 years. Christchurch Deputy Mayor, Andrew Turner, opened the day by emphasising the importance of international education for the future growth and diversity of Christchurch, noting that more than 50 percent of recent skilled migrants had previously held a student visa.
During the day, participants engaged in a variety of workshops on topics such as the future of work, social enterprise in international education, design thinking, social media, agent management and panels on student wellbeing and the Code of Practice.
Bree Loverich, Programme Manager at Christchurch Educated said the conference demonstrated the strength of collaboration in Christchurch and how the rebuild is allowing their city to respond beyond recovery.
“Through our speakers and workshops, we explored global challenges and predictions of industry disruption, including automation and digital technology,” said Bree.
“The not-so-distant future will require us to innovate in order to attract a new breed of international student – collaborative thinkers and doers looking for communities of likeminded people.”
Francis Valentine, Founder of Mind Lab, presenting on the future of learning
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Around the world in five
Asia
More Tamil Nadu State students from middle class families plump for higher studies abroad
More students from India, including middle-class families, are now eager to study abroad as COVID-19 restrictions ease. Popular courses include engineering, management, and medicine, with countries like the UK, Canada, Russia, and Kazakhstan being preferred destinations. New visa rules in the UK have caused some concern, leading students to consider Australia and New Zealand as alternative options.
North America
Agent role to be reviewed in Canada’s new international education strategy
Global Affairs Canada is concerned about the vulnerability posed by education agents in Canada's international education sector, as they engage in unethical practices that could harm the country's reputation. The upcoming strategy will also prioritize diversification of programs, destinations, and source countries to spread economic benefits more equitably and reduce reliance on specific markets like India and China.
South America
Argentina's agency sector optimistic on future growth
Argentina's outbound study travel sector is optimistic about future growth, with 85% of ARSAA (Argentine Study Abroad Association) members expecting travel in the upcoming quarter. Challenges such as affordable flights, payments, and school communication highlight the need for improved solutions to support Argentine students studying abroad.
Europe
UK to block dependants from accompanying international students as of January 2024
The UK government plans to restrict dependents from accompanying international students, except for those pursuing postgraduate programs with a research focus, starting January 2024. This policy aimed at controlling net migration has sparked worries among prospective students planning to study in the UK.Africa
South Africa's ELT schools hopeful after further recovery in 2022
Education South Africa (EduSA) schools saw a 44.2% increase in international students in 2022, but numbers remained below pre-pandemic levels. Saudi Arabia and Brazil were top source markets, while African markets showed promising growth. The association plans to focus on branding, marketing, and digital development in 2023 to further enhance their international profile.
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Latest insights on international education
The Insight Story March 2022 is the latest snapshot of international education from Education New Zealand Manapou ki te Ao.
This fourth issue includes research, insights and trends on:
• our top source markets
• other English-speaking international student destinations
• student visa numbers
• international student experiences
• transitions from secondary to tertiary study in four priority Asian markets.
Do you know, for example, which countries are most interested in our Study with New Zealand website?
Or how students from Japan rate the value for money and cost of living in New Zealand, and their overall experience here?
Or which nationalities have the highest number of student visas granted in other English-speaking international education markets?
Or how positively international students rate their experience in New Zealand, and how international student experience at New Zealand universities compares with the global benchmark?
To find the answers to these questions and more, read The Insight Story and sign up for future issues, on the IntelliLab website.
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Kiwi scholars to gain international skills
The scholarships, funded by the New Zealand Government and administered by Education New Zealand, support recent graduates or current students to undertake study, research or internships at institutions in Latin America and Asia, including Brazil, Mexico, China, India and Japan.
Awardees in this round (2019-2020 Round Two) are in fields including languages, law, business, health, sustainability and the arts. They will attend for periods ranging from four weeks to one year.
The scholarships enable a wide range of educational experiences, including: a cultural exchange and internship programme for Māori and Pasifika graduates in Vietnam; a group of arts and design students who will attend a course on the economic and cultural significance of modest fashion at the Islamic Fashion Institute in Indonesia; and an internship with an Indian charity supporting the health and education of street children in Jaipur.
‘’A key aspect of international education is sending New Zealand learners out to the world to gain all-important global skills and experience,’’ says ENZ’s Director Student Experience and Global Citizens, Partnerships and Marketing, Sahinde Pala.
“When they return, they bring new perspectives and expertise with them, helping to grow New Zealand’s international networks and inter-cultural awareness.’’
Most awardees undertake programmes that can be credited back to their New Zealand qualification. Similarly, international internships are usually part of their home institution’s work integrated learning programme, Sahinde says.
Background
PMSA and PMSLA support the Government’s International Education Strategy: to build a thriving and globally connected New Zealand through international education.
A total of 2,399 young New Zealanders have taken part since the programme was launched in 2013, initially for Asia (PMSA), and extended to Latin American (PMSLA) in 2016.
The full list of PMSA and PMSLA recipients from this round is on the Education New Zealand website: PMSA recipients and PMSLA recipients. Information on past PMSA and PMSLA recipients can be found here.
How to apply
There are two rounds of PMSA and PMSLA scholarships offered each year, in August and March.
Applications for the next PMSA and PMSLA round (2019-2020 Round Two) open from mid-January 2020 and close on 30 March 2020. More information on the application process can be found on our website. Institutions are encouraged to contact ENZ to discuss potential group applications.
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Around the world in five
United Kingdom
International education leaders in the UK have expressed concerns about new proposals to place a levy on the income that institutions earn from international student fees.
Global
A new global survey makes it clear that the more restrictive visa policies that have been introduced in leading destinations over the last 18 months continue to have a profound impact on international student mobility.
India
New research reveals that career advancement is the primary motivation for Indian students choosing to study abroad.
Europe
In the wake of Trump’s moves, the EU is hoping to offer a political safe haven for US scientists and academics.
Australia
Following the recent federal election in Australia, the makeup of Prime Minister Anthony Albanese’s new ministry is beginning to take shape.
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From the CE: The next phase
One of the first projects to be discussed in the early days of lockdown, the Future Focus Programme, was launched last week.
The programme has reallocated $1.2 million of our existing funding to provide our sector peak bodies with the support to reimagine international education in a post COVID-19 world. ENZ has already approved funding for two peak bodies.
Initially, funding will assist peak bodies in developing an innovation plan with their sub-sector. Once planning is complete, funding may also be provided to support the introduction of innovation projects.
ENZ’s Industry Team will work in close contact with the sector on the programme, and although it’s a little while away, I’m looking forward to seeing what creative initiatives come out of it.
Since my last update, we have also stood up an internal group who will be charged with preparing and planning for ENZ’s role in any possible relaxation of border controls for international students.
This group will work with other Government agencies and representatives from the international education community to develop an understanding of what the challenges are in reducing border restrictions and implementing strict quarantine requirements, as well as how the sector can prepare.
We are aware that some international students are experiencing unusual hardship because of changes to their personal circumstances due to the global impacts of COVID-19. The Government has established a hardship grant fund for international students to address urgent, temporary needs, which ENZ will administer.
The $1 million fund is designed to meet emergency, temporary needs, and must be both applied for and administered by either an education provider or a community group. You can find out more information on the ENZ website, International Student Hardship Grant Fund. Applications opened yesterday.
I would like to finish with a whakataukī that has been in high rotation around ENZ.
He waka eke noa (we’re all in this together).
Ngā mihi,
Grant McPherson
Chief Executive
Education New Zealand Manapou ki te Ao
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International students help Kiwi kids become ‘Asia-ready’
The Foundation’s recent report, Losing Momentum – School Leavers’ Asia Engagement, shows that fewer than 10 percent of senior secondary school students are ‘Asia-ready,’ and more than half said they are not confident to engage with Asians, even in New Zealand.
Mr Draper says one solution may be to put in place a system where international students from Asia can engage with Kiwi students in a planned and structured way.
In the International Student Experience report by Study Auckland and ENZ, one of the challenges highlighted was international students’ lack of engagement with New Zealand students. International students said cross-cultural connection would make their experience more satisfying and enjoyable, particularly through structured events and organised socialising.
“They want opportunities to engage with New Zealanders and we want that as well for our young people – so let’s engage them in ways that would benefit both them and their Kiwi peers,” says Mr Draper.
“I can’t think of a better way to improve New Zealand students’ confidence to engage with Asian cultures than to have their Asian mates share their cultures with them.”
The Foundation holds ‘Experience Asia’ events in schools across the country where international students teach local students about their culture, such as how to make dumplings, how to play a traditional Asian musical instrument, or teaching martial arts.
Mr Draper says New Zealand school leavers’ lack of confidence in engaging with Asian peoples and cultures is concerning given that New Zealand’s present and future – economically, culturally and socially – are tied to Asia.
“All indicators show that Asia will play a critical role in young New Zealanders’ careers, their personal relationships, and their life experiences. Developing Asia-related competencies will be a necessity for their future,” he says.
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Around the world in five
Asia
Ten higher education institutions (HEIs) in the Philippines have partnered with Chinese institutions, in a bid to boost collaboration and partnership in the fields of science, technology, agriculture and mathematics. The partnerships were signed during the Philippines-China University President Cooperation Dialogue, which took place during China-ASEAN Education Cooperation Week.
North America
An escalating diplomatic row between Ottawa and New Delhi has the potential to deter thousands of Indian undergraduates from studying in Canada. More than 40% of the 800,000 international students in Canada in 2022 were from India, making it the largest source country for overseas learners. Academics warn that if the rift grows, it could have devastating consequences for student mobility.
Middle East
Hundreds of United Arab Emirates students are expected to seek higher education admission and career guidance from more than 30 international universities participating at the Study Abroad Education Fair held by Charms Education. Students will be able to network with admissions representatives, alumni, and fellow applicants as they explore options across Canada, the United Kingdom, Germany, and more.
Europe
Global pathway provider Navitas has expanded its presence in Europe with the announcement of a new partnership with SRH Universities Germany. Navitas said that international students looking to study in Germany will have more options available following the five-year deal, which will include the establishment of an International College at the SRH University Heidelberg campus.
Africa
As the window allowing international students to bring relatives along with them to the United Kingdom closes gradually, the hopes of many Nigerian graduates planning to do their post-graduate programmes in the United Kingdom are fading slowly ahead of the 2024 deadline. Data shows that around 100,000 Nigerians travelled abroad to study in 2020 and many observers have projected that figure to be on rise. With the recent announcement, many have had their hopes dashed.
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New Zealand continues to protect and care for international students during lockdown
Providers, host families and supporting networks have been setting up additional support for international students to ensure they feel connected and safe.
Education New Zealand is pulling together some of the great things that have been taking place across the sector. Here are just a small number that we have heard about so far.
- Otago University has a dedicated information page for students, with students registering with Ask Otago. They can then request daily phone calls to check in and see how they are doing. University recreation centre staff are also offering virtual fitness classes.
- University of Auckland has been supporting the COVID-19 response by undertaking modelling work that informs the Prime Minister’s Chief Science Advisor and working directly with the Auckland District Health Board to help with testing capacity by using their facilities and people.
- Rotorua English Language Academy (RELA) is teaching online classes to 30 students from nine different countries. Many students are worried about their families back home so in addition to support during class time, staff make individual phone calls and arrange fun activities such as the recent Easter video competition on WhatsApp. Friday full-school assemblies and farewell speeches continue to lift students’ spirits with the RELA tradition of singing ‘Now is the Hour’ – managed by the school’s director playing on the piano at home while students sing over Zoom.
- Several Northland schools have been working closely with Study Northland to support the 150 international students in their care. The international students are being well supported by their schools and homestay families by keeping them busy and making them feel like an integral part of the family.
- SIEBA is doing an amazing job supporting the school sector. The small SIEBA team has been working around the clock to provide advice and guidance to schools, including publishing residential care emergency guidance to help schools navigate these tricky areas. On top of all that, SIEBA is raising key issues with the Ministry of Education and alerting government agencies to emerging challenges.
- Massey University’s international support staff are running virtual one-on-one support sessions which can be arranged by the students themselves. The university, like other universities, is making personal phone calls to all students to ensure they feel supported. Massey also has a range of wellbeing resources available and the recreation centres have taken their services online.
- Aspire2 International has launched a number of online learning solutions that have all gained NZQA accreditation. This means English, hospitality, IT and business students can transition from face-to-face to remote learning quickly in order to complete their qualifications.
We want to hear more about the great work the sector is doing to support international students within New Zealand both in enabling their learning but also supporting their wellbeing.
Please let us know what your organisation has been doing and we will look to share this wider. Send your stories to industryteam@enz.govt.nz.
