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ISANA - Enhancing international student experiences
The ISANA New Zealand Annual Conference held at AUT University in Tāmaki Makaurau last month provided the perfect forum to address the challenges of strengthening capability and ensuring sustainability as the sector addresses ways in which to grow international education.
A key feature of the conference was the presentation of a new online ‘Capability Toolkit’ - a collaboration between ISANA NZ and Education New Zealand Manapou ki te Ao (ENZ). Developed as a resource for education practitioners, the toolkit presents strategies, tools, tips, guidelines, case studies, scenarios and more to assist with every facet of engagement with international learners.
ENZ’s General Manager Sector Services, Sahinde Pala, said that the conference provided a great opportunity to reconnect face-to-face with professional colleagues.
“We all enjoyed the opportunity to exchange experiences and hear from frontline practitioners how the rebuild of the sector is going from their perspective. It was a great opportunity to connect with those relatively new to the sector and let them know the role of ENZ and the resources available to assist them in their role.”
“It was also encouraging to see our industry coming together to collectively focus on improving our services for students. The Capability Toolkit is an important, practical resource that will assist education practitioners provide even better support for our international learners.”
The Capability Toolkit provides links to resources in the following areas:
- Wraparound tailored support for international students
- Critical incident management for international students
- Innovative leadership in international education
- Intercultural competence in educational contexts
- Student experience information for agents.
ENZ is continuing to work with ISANA to further develop the Capability Toolkit and other content will be added over time. In the meantime, anyone who has not had a chance to look at the toolkit, can explore this further on ISANA NZ’s website here.
Vaelyn L, International Student Representative (second from left) with ENZ representatives at the ISANA conference Ross Crosson, Student Experience Manager, Sahinde Pala, General Manager Sector Services, and Faymie Li, Senior Advisor Student Experience
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New resources for practitioners and international students from ISANA NZ
To achieve this work, ISANA NZ is delighted to be engaged in an International Student Wellbeing Strategy (ISWS) supported project with Studio C Design and Lift Education. Over the past few months, a series of resources has been developed to assist practitioners and promote a rich experience for international students in Aotearoa. These resources have been tailored to the needs of key sector stakeholders: international education practitioners and international students (primary, secondary and tertiary).
International education practitioners
Six micro-online learning modules have been developed to help international education staff provide the best possible support for their students. The modules build on the recently developed Capability Toolkit content that ISANA NZ produced with support from Education New Zealand Manapou ki te Ao in response to the impact of the prolonged border closure.
Micro-learning is an increasingly popular form of work-based learning, because it is delivered in more manageable chunks and enables learners to absorb and retain more information.
These interactive modules capture industry expertise and engage staff with six crucial topics:
- Intercultural tools for supporting international learner mental health
- Supporting the international learner transition
- Methods for reviewing and improving your international services and products
- Learning from critical incident case studies
- Effectively supporting international learners’ social connectedness
- Supporting international learner employability
To ISANA NZ’s knowledge, this is the first example of micro-learning for international education practitioners in Aotearoa, and it lays an important platform for sector-specific credentials development.
Primary and intermediate aged learners
An interactive activity sheet has been created for learners at primary/intermediate level to play with an adult. The game presents several activities for the student to participate in at home, in school, and in their local community. Learners can tick off each activity as they weave their way through the worksheet, and through their own community.
A series of tips for settling into New Zealand life can be found among the fun illustrations that cover the activity sheet. Both the primary learner resource and staff eLearning modules will be available on the ISANA NZ website at the end of this month.
Secondary school studentsFive documentary style videos highlight international students Alan (from Mexico) and Carren (from China) who currently attend Wellington High School. The videos follow their day-to-day lives as they navigate challenges such as understanding a new culture, settling in and coping with being far away from family back home.
Each of the videos will have subtitles in Mandarin, Hindi, Vietnamese, Korean, and Bahasa Malaysian.
Watch along as Alan and Carren get to know other students and people in their community:
YouTubeTertiary students
For tertiary students, three podcast episodes have been produced. The podcasts feature panel host Vaelyn, an international student graduate and business owner, as they engage with panelists:
- Ami from India, studying a Bachelor of Nursing at Universal College of Learning (UCOL) Te Pūkenga, Palmerston North
- Pulak from Bangladesh, studying a Masters in teaching English as a second language at the University of Auckland
- Melanie from Malaysia, studying on the Foundation Programme at Up Education
The students share stories, anecdotes, challenges and vulnerabilities while they kōrero about topics such as being part of local communities, coping with stress, dealing with racism, taking positive wellbeing steps, and making most of their time in Aotearoa.
Listen to the students kōrero about life in Aotearoa here: https://www.podbean.com/eas/pb-hh6zn-14464ea
Each video and podcast is accompanied by a downloadable PDF detailing tips and tricks for students. You can find all these materials under the Student Resources page on the ISANA NZ website.
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‘Apply four months in advance of travel’ - INZ Update
Visa processing update
As at 7 October 2023, the average processing timeframe for an international student visa application submitted from outside of New Zealand is six weeks (29 working days). This is counted from the time the student submits their application, until the time the visa is declined, or the visa granted. Whilst the average processing time is six weeks, Immigration New Zealand continues to strongly recommend that students apply for their visas around four months ahead of their intended travel date, especially as we are entering the main student processing peak combined with summer, which sees high numbers of visitor visas. We cannot prioritise processing for late applications and are unable to prioritise based on travel bookings. Students should not finalise travel plans until they have their visa granted.
The approval rate for offshore student visa applications received (1 Aug 2022 – 7 Oct 2023) is 84%
Tertiary student in-study work rights
Tertiary students’ in-study work rights have typically been linked to whether the qualification being studied gains points under the Skilled Migrant Category (SMC). As of 9 October 2023, only qualifications at Bachelor’s degree Level 7 or above qualify for points.
To maintain work rights for tertiary students, references to the SMC in the in-study work instructions have been removed. Eligible qualifications, programme level and type will be shown instead, to carry over the eligibility of many students studying below a Bachelor degree.
Since 9 October, all students studying a full-time programme that directly results in a New Zealand qualification at Level 4 or above on the New Zealand Qualifications and Credentials Framework (NZQCF) are eligible for in-study work rights of 20 hours per week. Training schemes and micro-credentials are not qualifications and remain ineligible for in-study work rights.
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Around the world in five
Asia
A shift towards non-recruitment based engagement with Indian schools could be key to better managing student expectations, stakeholders have suggested. Those who have done it well – particularly schools in the US – have created engagement through faculty, immersion trips, experiential learning opportunities, curriculum engagement and alumni, The PIE learned.
North America
British Columbia is Canada's westernmost province, and a leading destination for international students within Canada. On 1 March, the BC Ministry of Post-Secondary Education and Future Skills released details of how the international student cap will be applied within the province's education system.
Europe
A new paper from a group of experts, including three former universities ministers, challenges suggestions that the United Kingdom has too many international students and warns that the government is using out-of-date data to predict the number of overseas students expected to come to the UK for their higher education.
Africa
International educators need to prepare for ‘The Africa Decade’, where enrolment growth rates of African students globally are expected to hit their fastest rates over the next 10 years. Modelling suggested African students will account for one in eight international students by 2050, but visa rejections are seriously hampering efforts to enrol students from across the continent.
Oceania
International students are more open to switching destinations following recent government policy changes in three of the top destinations – Australia, Canada and the UK, with the UK most affected and the USA looking set to benefit, according to a student survey conducted by global higher education-focused agency group IDP Education.
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Sector support needed for the 2024 International Student Expenditure Survey
Education New Zealand Manapou ki te Ao (ENZ) will soon be collecting data for the next International Student Expenditure Survey and is seeking sector support to ensure it gains an accurate picture of international students' expenditure while they study in New Zealand.
This survey is important to the future of New Zealand’s international education sector as it enables us to tell the story of the value to New Zealand, to each sector and to each region. It gathers information on international student travel (including visiting friends and family) and spending from a national survey of student expenditure.
The last survey was undertaken in 2018 and over 5000 responses were received. Since then, that data has since been put to multiple uses, including informing the quarterly Statistics NZ Education Trade Services number as well as a range of other student and regional valuations.
ENZ’s Director of Insights, Marie Clark, ran an information session on the upcoming survey last week. The session covered:
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Why the survey is important, including other options we have explored
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An overview of what is being collected.
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The quality assurance processes
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Who’s involved with the work
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An overview of the survey
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The outputs that are proposed
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What’s involved for providers and students
If you missed it, you can watch a recording of the session here.
More information will be sent directly to providers soon with details on how the sector can help share the survey amongst students. The more responses we get, the more accurate the results will be and therefore will provide greater insights for education providers, the regions, and the various subsectors.
If you have any questions in the meantime, please reach out to insights@enz.govt.nz.
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Supporting PTEs to grow internationally
The recent 2024 ITENZ Conference in September provided the ideal platform for Sharon-May McCrostie, Acting General Manager of Sector Engagement for Education New Zealand Manapou ki te Ao (ENZ) to highlight some of ENZ’s work to support Private Training Establishments (PTEs).
Strengthening New Zealand’s reputation as a preferred destination for international students studying with PTEs by taking a collaborative approach with the subsector has been key, said Sharon-May.
“This includes how ENZ works with PTEs to develop the subsector by organising roadshows, in-market education fairs, events and webinars. We also have a strong pipeline of activity ahead, working with PTEs through strategic marketing, partnerships, capability building, with a focus on delivering high-quality educational experiences,” added Sharon-May.
The team at the ENZ booth during the 2024 ITENZ conference. From left Business Development Manager, Jane Yang, Coordinator Sector Engagement, Isabella Gunadjaja, Acting GM Sector Engagement, Sharon McCrostie, and GM Māori, Ed Tuari. Ed kick-started conference proceedings with an energising mihi whakatau.
During her presentation, Sharon-May highlighted four key points:
- Expanding recruitment efforts in key markets such as India, China, Viet Nam, Latin America, and the Philippines, will be incredibly important in the diversification of the international student base. This will also be vital in achieving the New Zealand government’s goal to double export earnings from international education to $4.4 billion by 2027 and meeting the student enrolment target of 85,000 by 2024/25 (up from 69,000).
- ENZ conducts targeted marketing campaigns that aim to boost visibility and awareness of a New Zealand education. Providers can leverage ENZ marketing support in their international journey through tools like BrandLab for developing promotional materials and AgentLab for connecting with education agents.
- ENZ provides valuable market insights through IntelliLab, offering data on trends, student preferences, and enrolment statistics to help providers make informed decisions.
- Lastly, to improve the student experience, ENZ provides resources such as NauMai NZ and conducts an annual Student Experience Survey, giving providers insights into how they can better meet the needs of international students.
Sharon-May ended by confirming ENZ’s commitment to the subsector.
“We are committed to providing ongoing support for PTE providers through research, resource and capability building. We look forward to continuing our efforts in supporting the growth of this very important part of New Zealand’s international education eco-system,” said Sharon-May.
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Around the world in five
Canada
Immigration, Refugees and Citizenship Canada (IRCC) has announced further details of changes to the Post-Graduation Work Permit, including the eligible fields of study for college students.
Korea
The government of South Korea has launched new immigration initiatives, including longer post-study work periods for international students, expanded opportunities for permanent residency, a new youth mobility visa, and a new visa stream for graduates from the world’s top-ranking universities.
United Kingdom
Opportunity, growth, and partnership: a blueprint for change from the UK’s universities calls for a rethinking of funding and strategies for the UK tertiary sector. The report recommends the establishment of a coordinated global strategy for UK universities, and the creation of a “Compact” between universities and government to ensure sustainable and stable levels of international student recruitment
United Kingdom and Australia
Overall satisfaction grew for the first time in two years – largely driven by significant improvement at UK and Australian institutions, according to results from Edified’s most recent annual student enquiry experience tracker. The shoppers ranked Australian and New Zealand universities as the best for sending the “most relevant and persuasive responses”, sharing content that interested them half of the time compared to one in every six communications from European universities.
United States
International students in the US will no longer be able to study abroad for longer than five months as part of what stakeholders believe could be an "unintended consequence" of a new policy change.
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Country insights at your fingertips
Education New Zealand Manapou ki te Ao (ENZ’s) just launched New Zealand International Education – Country Key Information Dashboard provides a rich resource of insights for sector representatives, education agents and consultants looking for key data about international education in New Zealand in relation to a specific country.
Each country snapshot features insights such as international student enrolment data, including broad field and level of study that students are enrolled in, international student visa data, student experience survey findings, as well as overall goods and services exports between that country and New Zealand.
This beta version of the dashboard is drawn from a range of sources, including valuation data from Statistics New Zealand, visa data from Immigration New Zealand, enrolment data from the Ministry of Education, and ENZ’s international student experience data.
ENZ’s Director Insights, Marie Clark, said that the release of the country dashboard is part of ENZ’s concerted effort to provide the sector with a wider range of useable and accessible intelligence to guide their marketing and promotional efforts.
“For providers visiting a potential market or education agents looking to grow student numbers in New Zealand, the dashboard offers an instant snapshot of all the key sources of information for that country and New Zealand.
“This is a beta version, and as we receive the sector’s feedback, we intend to add more information to it over time,” Marie said.
You can view the beta dashboard on ENZ’s Tableau Public site here.
We welcome your feedback on the dashboard at insights@enz.govt.nz.
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Global Agent Webinar: Understanding best practice for student visa applications
Education New Zealand Manapou ki te Ao (ENZ) and Immigration New Zealand (INZ) collaborated to organise a webinar for education agents in early March on best practice for lodging student visa applications.
The webinar was well received, with 1,364 attendees from around the world over two sessions scheduled to accommodate for different time zones.
The session provided education agents with the latest information on visa processing, student visa insights, types of student visas, financial requirements and best practice for submitting student visa applications. It also featured a robust question and answer segment where pre-submitted questions from attendees were addressed.
INZ Engagement Partner (Acting), Mark Andrew, said the webinar was a valuable opportunity to engage directly with education agents and answer their questions.
“This webinar helps ensure education agents have the most up to date information and guidance to support more efficient processing and favourable outcomes based on real life examples and trends. Immigration New Zealand and Education New Zealand working in partnership to deliver the Global Agent Webinar is key to ensure a positive customer experience for agents, applicants and the wider sector.”
If you missed this session, the recording, slide deck and a copy of the Q&As are available to view on AgentLab.
INZ resources for agents
- Visit the INZ website immigration.govt.nz
- Call +64 9 914 4100 from overseas or 0508 558 855 from New Zealand
- Email educationagent@mbie.govt.nz for complex queries only
- Subscribe to stay informed with immigration news and updates on immigration.govt.nz/studentvisa
- You can use the INZ Complaints and Feedback process if you think there has been a procedural error in any assessment on feedback.immigration.govt.nz
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Around the world in five
Global
Decline in interest in ‘Big Four’ study destinations
Interest by prospective international students in the ‘Big Four’ study destinations – the United States, Britain, Canada and Australia – declined by 14% in the year ending January 2025.
Australia
The 2025 student: A data-driven analysis of Gen Z and learning abroad
The landscape of higher education has undergone profound shifts over the past five years. The characteristics, expectations, and financial realities of students in 2018 differ significantly from those of today’s university cohort.
United Kingdom
Report projects need for greater diversification in international student recruitment this year
A new analysis from British Council projects softening student numbers from China and India this year. The report argues that educators will need to extend recruiting efforts across a larger number of markets.
China
Chinese universities “hungry” for international partnerships
Chinese universities are keener than ever to create and upgrade international partnerships, a new white paper has said.
India
Could Indian branch campuses bail out struggling Western universities?
India’s opening up to overseas outposts has injected new life into a form of transnational education.
