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• Gather agent performance insights and minimise fraud risk

  Taking these additional steps will also help providers gather valuable insights about agent performance, INZ says in the November issue of its India student newsletter.

  Agent performance data for the Indian student market currently includes approval rates for agents recruiting Indian students. This data is available on INZ’s website here.

  However, if education providers ask for and receive an agent’s waiver or permission, they can request from INZ an agent’s complete performance data that covers the following points:

  • agent performance data based on total student visa application volumes
  • data that is market specific, about global performance, or covers any date range
  • information that includes, where possible/relevant, reasons for declined decisions
  • INZ will also disclose any instances of fraud or misrepresentation by the agent regarding any applications they have represented.

  Complete performance data could help providers to make more informed decisions about agents they work with, INZ says.

  Naming an agent on all offers of place also has its advantages. It allows INZ to accurately record the agent involved in each application, requires agents to declare themselves on student visa application forms and allows each provider to monitor and record the agent they have issued an offer of place to.

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• ENZ hosts Kiwi orientation for Tokyo students

  ENZ hosted an orientation for 33 high school students about to embark on a year of study in New Zealand at the New Zealand Embassy in Tokyo last Friday. 

  From education to lifestyle, representatives from ENZ and MFAT spoke to the students about everything New Zealand has to offer.

  The students are part of the “Next Generation Leadership” programme organised by the Tokyo Metropolitan Board of Education. Under this programme, some 200 high school students in Tokyo are selected annually to receive scholarships for one year of study in the US, Canada, Australia – and as of this year, New Zealand, which will receive 40 students starting February.

  The New Zealand study orientation included an interactive Q&A session discussing pathways to New Zealand universities (including ITP and PTE options), outdoor activities available in New Zealand and how computers and technology are incorporated in the classroom. One student made a speech in English during the day, expressing her excitement for her adventures in New Zealand.

  Ahead of Japan’s hosting of the 2019 Rugby World Cup and 2020 Olympics, the Tokyo Metropolitan Board of Education has been busy working with the city’s school sector to promote international education and student exchange.

  To further strengthen its relationship with the Board, ENZ will be securing a new partnership under the Arrangement on Education Cooperation. The partnership is set to be signed by ENZ and the Board next month with a reception to be held at the New Zealand Embassy in Tokyo.

  

  Misa welcoming students to the orientation

  Misa Pitt, ENZ’s Senior Market Development Manager – Japan, said the partnership with the Board of Education in the nation’s capital is a significant milestone for ENZ Japan.

  “This partnership will provide a fantastic opportunity for us to promote future expansion of the existing student/teacher training programme in New Zealand as well as to support the Board’s new initiative on inbound student recruitment to Japan.

  “We look forward to working with SIEBA, English New Zealand and other groups to introduce the exciting new programmes available in New Zealand.”

• Canterbury conference showcases the power of regional collaboration

  Organised by Christchurch Educated and with major sponsorship from China Southern Airlines, it was fitting that the theme for the event was ‘Strength through collaboration and social responsibility’.

  Since 2015, the Canterbury region has been supported by ENZ’s Regional Partnership Programme (RPP) in conjunction with the Canterbury Development Corporation and the Canterbury Leadership Accord. Canterbury is implementing an ambitious growth strategy that will see student enrolments soar from 11,000 to 25,000, and the economic value more than triple from $291 million to $937 million. 

  ENZ’s Programme Manager for the RPP, Greg Scott, said Christchurch Educated is showing how international education will contribute to an exciting future for Christchurch and the wider Canterbury region.

  “International education hugely benefits our regions as an enabler of economic growth, community development, cultural diversity and global connections,” said Greg.

  “Regional centres have the capacity for a wide variety of educational, social and cultural opportunities for international students. It is important that we continue to enhance value propositions for all regions across New Zealand.”

  

  Tom Hooper, CE of the Canterbury Development Corporation

  Canterbury Development Corporation’s Chief Executive, Tom Hooper, presented Christchurch’s future as a culturally diverse “city of opportunity” that attracts and retains younger, more entrepreneurial migrants. Tom also emphasised that international education is a key enabler to meet a projected skilled workforce gap of 75,000 over the next 15 years. Christchurch Deputy Mayor, Andrew Turner, opened the day by emphasising the importance of international education for the future growth and diversity of Christchurch, noting that more than 50 percent of recent skilled migrants had previously held a student visa.

  During the day, participants engaged in a variety of workshops on topics such as the future of work, social enterprise in international education, design thinking, social media, agent management and panels on student wellbeing and the Code of Practice.

  Bree Loverich, Programme Manager at Christchurch Educated said the conference demonstrated the strength of collaboration in Christchurch and how the rebuild is allowing their city to respond beyond recovery.

  “Through our speakers and workshops, we explored global challenges and predictions of industry disruption, including automation and digital technology,” said Bree.

  “The not-so-distant future will require us to innovate in order to attract a new breed of international student – collaborative thinkers and doers looking for communities of likeminded people.”

  

  Francis Valentine, Founder of Mind Lab, presenting on the future of learning

• Make the most of international student success stories

  Richard Kyle, ENZ’s Industry Development Manager, said these stories are valuable assets for schools and should not be overlooked for marketing campaigns.

  “Proof points are truly valuable assets for schools, and personalised ones such as student success stories are gold when working with agents and families who are considering study destinations,” he said.

  “These success stories promote your school as well as the quality of New Zealand’s education in general, including the qualifications on offer such as NCEA.”

  Here are just a few examples of international students succeeding in New Zealand:

  Craighead Diocesan School, Timaru: Thirada (Yaya) Channawichote from Thailand is a talented artist and graphic designer and was awarded a New Zealand Scholarship in Design and Visual Communication. She received endorsements all through her NCEA studies, and was recently awarded scholarships to study Painting in the US at MICA University.

  Pukekohe Christian School: Ren Monn Lee from Malaysia achieved a Top Achievement Award at the recent International Cambridge Awards Ceremony. Ren Monn received the top mark of any student in New Zealand in the June AS Geography exam, having completed the year-long course in just six months.

  Marlborough Girls’ College: Minji Kim from South Korea gained Excellence at NCEA Level 2 and has been selected as the International Prefect for the school for 2017. Minji is now focussed on gaining excellence again in Year 13.

  James Hargest College: Kawinwit Kittpalawattanapol was awarded a Scholarship in English and Tadsapon Wiwitawan was awarded a Scholarship in Photography (both students hail from Thailand).

  Cambridge High School: International student Charles Zha was awarded in Mathematics with Calculus and received the highest number of NCEA Level 2 excellence credits in Year 12 at the school.

  Congratulations to all students for their achievements, and we look forward to hearing many more success stories in 2017.

• GP practice for international students

  Caring Clinic is focused on meeting the needs of international students and migrants from Asia, providing services in Cantonese and Mandarin as well as English, and offers innovative services including Skype consultations after hours and e-prescriptions.

  The new clinic has been welcomed by the Auckland Agency Group (AAG), a cross-agency collaboration of central and local government agencies formed to lead communication with international student groups, ethnic communities and providers in Auckland. 

  Hayley Shields, ENZ’s Director of Student Experience and Chair of AAG, said the new clinic reflects the shift to make support services more attuned to students’ cultural needs.

  “More than 60 per cent of international student enrolments are in Auckland, and it’s important for students to be able to access culturally appropriate healthcare services.

  “This is one of the key objectives in the New Zealand International Student Wellbeing Strategy.”

  Dr Jessie Liu and Dr Ruoh Sim, the two principal doctors at Caring Clinic, came to New Zealand as teenagers and both studied medicine at Otago University.  

• Student wellbeing strategy launch

  The new strategy aims to protect and enhance New Zealand’s reputation as a safe and welcoming study destination. It was officially launched at Ara on 13 June by Tertiary Education, Skills and Employment Minister Paul Goldsmith.

  Hayley Shields, ENZ’s Director of Student Experience says the new strategy was the outcome of extensive consultation with the sector as well as with international students about what would make the most difference to them.

  “Students that I spoke to at the launch were really pleased to see the new strategy, and to know that their wellbeing is considered so important for their student experience,” she said.

  Ara Chief Executive Kay Giles together with Ara staff and international students, representatives of government agencies, Christchurch Educated, and the local community took part in the launch.

  Development of the new strategy was led by the Ministry of Education.

  Read the International Student Wellbeing Strategy.

  Read Minister Goldsmith's announcement.

• Giving students the right immigration advice

  Many international students say they have been promised a pathway to work or residence in New Zealand. However, education provider staff or agents need to be licensed to give advice on pathways to work visas or residence visas in New Zealand.

  A person is exempt from the licensing requirement if they are outside New Zealand and advise on student visas only.

  This means that when education providers and agents are offshore (such as at education fairs) they can advise on and assist with student visa applications. However, they cannot advise on any other visa type including guardian visas, visitor visas, working holiday visas, work visas or residence visas.

  However, there are other ways that education providers or agents can help international students with immigration matters.

  As an education provider or agent, you can:

  Provide publicly available information

  • Send a link or refer to information on Immigration New Zealand’s (INZ) webpage
  • Point out the requirements listed on a visa application form
  • Print out INZ’s checklists and refer to those

   Assist with completing a visa form

  • You can assist a student to complete a visa form, but only if the student directs you by providing the answers
  • You can’t advise them on the best answer if they ask you for help
  • If they ask a question, you can refer them to the answer if it is on the form or on the INZ website.

   Translate or interpret

  • You can translate or interpret INZ information or the client’s from one language to another
  • You can’t add your own views to this translation or interpretation.

   Work with a licensed immigration adviser

  • You can have a licensed immigration adviser on staff or a local licensed adviser you call on from time to time.

  Direct students to

  • The INZ website www.immigration.govt.nz
  • The IAA website to find a list of licensed advisers www.iaa.govt.nz
  • The New Zealand Law Society Website to find a lawyer www.lawsociety.org.nz
  • Community Law Centres www.communitylaw.org.nz
  • Citizens Advice Bureaux www.cab.org.nz

  The IAA can provide copies of its Guide to Licensed Immigration Advisers in English, Chinese, Korean, Samoan, Tongan, Hindi and Punjabi.

  For more information email info@iaa.govt.nz or visit www.iaa.govt.nz.

• 2017 ISB results: Universities and ITPs

  The ISB is a global study that investigates the decision making, expectations and experiences of international students including their arrival experience, the support they receive from their education provider, the quality of education provided, and their living experience in country.

  Universities sector

  Among the 5,487 international students surveyed from six New Zealand universities, 90 percent were satisfied with their institution experience overall. This is the same percentage as the last wave of the study in 2015 and in line with the global benchmark.

  International students in New Zealand placed higher importance on several work- and visa-related factors than the global average: 77% considered ease of getting a visa to study as important (8% above the global average), 65% considered opportunities for permanent residence as important (6% above the global average) and 73% considered opportunities to work while studying as important (5% above the global average).

  Of the four major components of the survey, universities outperformed the global benchmark on three dimensions:

  	New Zealand Universities	Global Benchmark
  Learning overall	88%	87%
  Living overall	86%	87%
  Support overall	90%	89%
  Arrival overall	91%	89%

  And 81% international students in New Zealand would recommend their university to others, which is slightly lower (-2%) than international students globally.

  ITP sector

  Some 3,470 international students from 13 New Zealand ITPs were surveyed, and overall satisfaction remains high at 89%, similar to the proportion in 2015 (+1%) and in line with the global benchmark.

  International students who come to New Zealand ITPs place relatively high importance on employment and employability factors both during and after study: opportunities for permanent residence were rated 12% above the global benchmark, ease of getting a visa and opportunities to work while studying were both 11% above the global benchmark and opportunities for full-time work following their studies was 10% above the global benchmark.

  Of the four major components of the survey, ITPs outperformed the global benchmark on three dimensions:

  	New Zealand ITPs	Global Benchmark
  Learning overall	87%	87%
  Living overall	90%	87%
  Support overall	89%	88%
  Arrival overall	92%	90%

  Despite high satisfaction, students’ likelihood to recommend their institution to others has fallen to 76%. This is 5% below the global benchmark and a 3% fall since 2015, continuing the downward trend from 82% in 2013.

  Each participating education provider in the ISB survey receives a customised report based on their own international student survey results, which they can use to make informed decisions to enhance the student experience and drive successful recruitment and marketing strategies.

  ENZ, who funds the survey, receives overall aggregate results for each education sector but does not have access to individual provider results.

  Click here for the summary Universities report.

  Click here for the summary ITP report.

• International students welcomed to the capital

  More than 300 students from over 20 countries attended the official welcome to New Zealand’s coolest little capital last week.

  The event was held at the Michael Fowler Centre and organised by WREDA (Wellington Regional Economic Development Agency).

  Wellington City Mayor Justin Lester was on hand to give the students a warm welcome alongside current international student Khang (Kyle) Phan from Massey University.

  The students learned about Kiwi culture through a series of interactive and fun activities. Students were introduced to Māori culture with a Kapa Haka performance from local Wellington group, Te Kapa Haka o Pukehuia. They also had a chance to cuddle puppies and bunnies with SPCA staff, learn juggling and tricks from the Circus Hub, try on police vests and hats and have a go at rugby alongside a few Hurricanes players.

  As well as celebrating Kiwi culture, the event was a chance to celebrate students’ own cultural backgrounds. Many prizes were given out on the day including a free helicopter tour to the student who was judged best dressed in the traditional clothes of their home country.

  Chloe Kincaid, WREDA Project Coordinator for the event said that international students are an important part of the Wellington community.

  “Each year, thousands of international students find a second home in Wellington, bringing a rich cultural diversity to our schools and community,” said Chloe.

  “This event is another way for Wellington to welcome and celebrate all of our wonderful international students.”

  

• INZ student visa processing update

  Immigration New Zealand’s (INZ) Palmerston North Area Office (PNAO) is coming out of the peak processing period for onshore student visa applications, with the last of the March visa applications still to be processed.

  The standard processing timeframe for a student visa application is 20 working days for an online application, and 25 working days for a paper-based application.

  Kimberley Polata, PNAO Head of Operations, said her team is working on applications received within the last 20 days and is committed to clearing these applications by the end of April.

  Progress has already been made towards this, with PNAO sending out nearly 1,800 visa decisions in the last week alone, she said

  “There are approximately 1,100 visa applications where further documentation or information has been requested from the student, and this is required in order to compete the application.”

  Ms Polata asks that education providers check in with their students who are still waiting for their visa decision and ask them to check their email and online applications for communication from INZ.