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New Code of pastoral care for domestic tertiary students in 2020
The Code means there will be a consistent approach to the welfare, safety and wellbeing and pastoral care of domestic tertiary students.
This follows the Government passing new legislation (the Education (Pastoral Care) Amendment Act) and releasing details of an interim Code of Practice setting out the Government’s expectations of tertiary providers.
The interim domestic tertiary code will be in place from 1 January 2020. It sets out a general duty of pastoral care that tertiary education providers have for domestic tertiary students, and specific requirements for providers that offer student accommodation. All tertiary education providers are expected to comply with the Code.
International students already have a high level of pastoral care and support in place as set out in the Code of Practice for pastoral care of international students which includes safety, wellbeing and accommodation.
International students are also supported by the International Students Wellbeing Strategy, which ensures government agencies work together to support international students to feel safe, well and welcome in New Zealand.
In relation to student accommodation, tertiary education providers will be required to support the safety and wellbeing of students and improve the consistency of standards in student accommodation.
From next year, the interim code introduces offences and penalties for serious breaches that will apply to providers and signatories to the Code for international students, including schools.
There are no changes for international students as they continue to be well covered under the Code of Practice for pastoral care of international students.
The Government will work with the sector in 2020 to develop a permanent on-going Code of Practice for 2021 and beyond. This will provide an opportunity to consider any improvements to pastoral care for international students to be introduced for 2021.
Further information:
The Code of Practice for the pastoral care of domestic tertiary students
More information on the Ministry of Education website
The Education (Pastoral Care of International Students) Code of Practice 2016 is administered by NZQA who can, with the Minister’s permission, delegate administration functions to Universities NZ.
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Supporting your international students
Through our NauMai NZ resource, ENZ is continuing to provide up-to-date information and advice especially for international students. We encourage and welcome all international students in New Zealand to join NauMai NZ.
COVID-19 testing
COVID-19 related care – including diagnosis, testing and treatment – is provided free of charge to anyone who requires it, including international students. This is irrespective of citizenship, visa status, nationality, NHI number or level of medical insurance coverage. See more information on free COVID-19 testing.
Some countries require travellers to confirm a negative COVID-19 test before they leave New Zealand. If your student is in this situation and requires a test prior to departure, they can organise this through Healthline or their GP, but they will need to pay for it. See questions and answers on pre-departure COVID-19 testing.
covid19.govt.nz has help and advice in several different languages, including simplified Chinese, Hindi and Korean.
Financial support
This is a really difficult time for a lot of people financially, including some international students.
The Assistance to Foreign Nationals Impacted by COVID-19 Programme opened on 1 July 2020. Any foreign national in New Zealand – including international students – may apply for this support if they are experiencing temporary hardship due to the effects of COVID-19.
If they are eligible, students will receive support to help them meet basic needs like rent, electricity, food and clothing. Each applicant’s circumstances will be considered at an individual level to ensure support reaches those who need it most. Eligibility is established through a series of checks on visa and employment status, savings, outstanding debts and alternative sources of income or in-kind support.
If you know of a student who is in need of temporary hardship support, please encourage them to apply at this link: https://foreignnationals.services.govt.nz/
There may be opportunities for people, including international students, who are in extreme hardship to return home through the Foreign Nationals Programme. If you know of a student who wants to return home but can’t afford the flights, then please encourage them to apply to the Programme for this additional assistance.
If they require assistance with translation support or have questions about criteria and eligibility, they can call 0800 RED CROSS and ask to speak with the Visitor Care Manaaki Manuhiri team.
Visas
Ongoing border closures and travel disruption around the world are making it challenging (and in some cases impossible) for students to return home. If you have international students whose visa is due to expire in the next few months and they are unable to leave New Zealand on the date originally planned, then please make sure they have applied for a new visa.
If they do not apply for a new visa before their current visa expires, they will become unlawful and this will affect any future travel plans. Students also have the option of applying for the COVID-19 short-term visitor visa.
Embassy and consular assistance
If you have an international student in hardship and their situation is not likely to improve in the medium to long term, then they are advised to consider all their options, including returning home.
Students should contact their home country embassy in New Zealand for up-to-date information and advice on travel information or special requirements when returning home, such as medical certificates or quarantine arrangements. Read more information on embassies and consulates.
Thank you for your ongoing support of international students in New Zealand and for sharing this information with them.
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International students welcomed to New Zealand

James Hargest College’s new international students meet their homestay families at the airport (the stuffed lion toy (school mascot) has all the emergency contacts in its school bag!)

Whakatane High School performed a powhiri for its new German, Austrian and Swiss students.

International students at Mount Maunganui Primary School

International students at Mount Maunganui Primary School

International students at Mount Maunganui Primary School

International students at Mount Maunganui Primary School

International students at Mount Maunganui Primary School

International students at Mount Maunganui Primary School
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International IT graduates connect with industry
Tip:
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Work-ready programmes are a great way to connect employers with local talent
Each of the international graduates delivered a 60-second pitch to the room, followed by an informal networking session to talk further with employers about work opportunities.
The event was organised by ATEED (Auckland Tourism, Events & Economic Development).
The graduates are participating in a 12-week software development boot camp delivered by Industry Connect, an initiative that prepares graduates for the New Zealand IT market. Each student received a full scholarship, thanks to a joint funding agreement between ATEED, ENZ and Immigration New Zealand. Five graduates from the programme have already secured permanent jobs in the tech sector.
Study Auckland Manager, Nick Arnott, said through these networking events, ATEED hopes to retain the best international graduates in the region by promoting skilled employment pathways – particularly in high-growth sectors such as IT.
“It's great to see the graduates throw themselves into networking with employers, and also to see how interested the employers were in hiring diverse talent,” said Nick.
"It really showcased the human side of the work ATEED is doing to transition international graduates into skilled employment.”

CVs of international graduates
Greg Scott, ENZ’s General Manager, Industry Development said the programme is indicative of a wider change happening in international education.
“International students are starting to seek more from their education than just a qualification – career outcomes, soft skills, and work experience are more likely to sway their decision on which location and institution they should choose for study.”
Greg said the number of employers attending the networking event was a testament to the growing interest in talented international graduates.
“More and more employers are seeking people that aren’t only tech savvy but have cultural knowledge and language skills too.
“It demonstrates that Auckland's tech sector is hungry for skilled international graduates. Most likely, other sectors are too.”
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Around the world in five
Chile
Māori and Mapuche concert at UAHC
China
Build a strong security line during study abroad-China Overseas Chinese Network
India
University Of Auckland: University Earns Double Top Ranking for Sustainability
University of Waikato Announces Scholarships Worth NZ$ 500K for Indian Students
Indonesia
New Zealand Education Minister shares tips when facing the pressures of studying abroad
Third Year, KIWI Challenge 2022 Entrepreneurial Competition is back
South Korea
Right time to elevate New Zealand-Korea educational partnership: minister
Thailand
New Zealand Education Guidance with Scholarships Free Registration 5 Nov 2022
United States
Outbound US study abroad down 91%
Viet Nam
PM Ardern meets Prime Minister of Viet Nam for Prime Ministers’ Summit
More learning opportunities for students with New Zealand Schools
Vietnam, New Zealand Agreed to Expand Cooperation
Nearly 1,000 students participated in the New Zealand Education Fair 2022
ENZ: Connection through education
How has New Zealand's advanced education changed young people?
Things I wish I knew before studying in New Zealand
International
Agents: demand set to ‘exceed’ pre-pandemic level
Immigrants and international students boost exports
It is a wonderful time to be international students
Australian visa grants to Indian subcontinent students plummet
Survey shows growth in climate-related university courses
New Zealand
International student opens up on loneliness of studying in NZ
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Around the world in five
India
Foreign Minister Nanaia Mahuta off to India to promote education, trade, tourism
New Zealand Foreign Minister Hon Nanaia Mahuta is currently in India promoting New Zealand’s education, trade, and tourism interests.
The United Kingdom
From celebration to despair over international students
As demand soars for international education in England, reports of changes to post study work rights for international students is causing concern for the education sector.
International
Industry leaders share their 2023 international education predictions
Education New Zealand Manapou ki te Ao Chief Executive Grant McPherson shared his 2023 goals and predictions for key international education trends alongside other leaders in the sector.
Nepal seeking to become international education hub
Nepal is vying to become a hub for international education, according to the Minister of education Shishir Khanal.
New Zealand
Chinese students rush to return to New Zealand campuses after distance study crackdown
China has reversed its temporary rule allowing foreign universities to deliver online courses to students within China, thousands of students are expected to arrive in New Zealand quickly for semester one of the year.
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Student speakers at NZIEC 2018
WelTec student Angelique Viola came from the Philippines to study accounting here, leaving behind a secure job and taking a leap of faith. After graduation, her goal is to find employment as an accountant in New Zealand.Three things I’ve enjoyed about being an international student in New Zealand:
1. My tutors were supportive and made me feel comfortable to ask them questions. It helped me cope up with my studies and boosted my confidence. Other support, like the free shuttle bus provided by my school, was also a big help.
2. It is the first time that I encountered a study break during the school semester. That one-week break helped me to cool off before the final exams.
3. The Work-Ready Wellington programme helped me learn about New Zealand’s working environment.
Three things I’ve found hard about being an international student in New Zealand:
1. Finding a part-time job related to the field I am studying.
2. The cost of transportation is quite expensive.
3. It’s challenging to find an institution that offers free seminars/training to enhance specific skills I am lacking.
The one thing that would have made the biggest difference/improvement in my experience is…
I am taking a Graduate Diploma in accounting and it would be beneficial to have on-the-job style training and to learn software such as Xero or MYOB in the curriculum. This would definitely help me in my job hunt since most New Zealand employers are looking for experienced individuals.
Yuki Sugito left Japan to study at Wainuiomata High School – party driven by the appeal of the All Blacks at the 2015 World Cup. He has become involved in kapa haka, competing in the national championships with his school group. He plans to study tourism management at the University of Otago, and also wants to teach Japanese to Kiwis.Three things I’ve enjoyed about being an international student in New Zealand:
1. I like learning about New Zealand culture. At school, I participate in Kapa Haka and get to learn the significance of Māori traditions.
2. New Zealand school is less strict than Japan and I can relate to the teachers and build good relationships.
3. I can practice my English every day.
Three things I’ve found hard about being an international student in New Zealand:
1. Learning English is hard. In Japanese we don’t pronounce “r’s” and “l’s”. Also, the slang New Zealanders use is hard to get used to.
2. In New Zealand you have to self-manage your time. In Japan you “must” do things, in New Zealand you “should” do things, but no one makes you do it. You have to be motivated to achieve.
3. The NCEA system is different and hard. The system in New Zealand means if you don’t get your credits you can’t go to university. In Japan, the universities don’t operate like this.
The one thing that would have made the biggest difference/improvement in my experience is…
The classes for each subject in school are longer than in Japan. I wish New Zealand had at least a 10-minute break between classes. In Japan, classes are 50 minutes long with a small break in between which makes you feel recharged to learn the next subject.

Jingxin 'Ada' Wang is originally from China, and studied a master’s degree in accounting at Victoria University of Wellington. She enjoys travelling and has embraced hiking since being in New Zealand.
Three things I’ve enjoyed about being an international student in New Zealand:
1. Excellent international student insurance – I don’t need worry about any accidents.
2. Help from the international students centre, they give you the best advice no matter what issues you struggle with. There are also lots of discounts for international students such as gyms, barbershops and restaurants.
3. I went to a Work-Ready course organised by Wellington Council, which made it easier for me to find employment after graduating.
Three things I’ve found hard about being an international student in New Zealand:
1. The Kiwi accent was very hard to understand at the beginning, and it was difficult for people to understand my own accent.
2. It’s hard to find delicious and authentic Chinese food in New Zealand.
3. Winter is my nightmare, and the weather here is always so rainy, windy and cold!
The one thing that would have made the biggest difference/improvement in my experience is…
I wish I had more support from my university about New Zealand etiquette and taboo. International students need to mingle into New Zealand culture and society and know the appropriate way to speak and to behave.
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2017 ISB results: Universities and ITPs
The ISB is a global study that investigates the decision making, expectations and experiences of international students including their arrival experience, the support they receive from their education provider, the quality of education provided, and their living experience in country.
Universities sector
Among the 5,487 international students surveyed from six New Zealand universities, 90 percent were satisfied with their institution experience overall. This is the same percentage as the last wave of the study in 2015 and in line with the global benchmark.
International students in New Zealand placed higher importance on several work- and visa-related factors than the global average: 77% considered ease of getting a visa to study as important (8% above the global average), 65% considered opportunities for permanent residence as important (6% above the global average) and 73% considered opportunities to work while studying as important (5% above the global average).
Of the four major components of the survey, universities outperformed the global benchmark on three dimensions:
New Zealand Universities
Global Benchmark
Learning overall
88%
87%
Living overall
86%
87%
Support overall
90%
89%
Arrival overall
91%
89%
And 81% international students in New Zealand would recommend their university to others, which is slightly lower (-2%) than international students globally.
ITP sector
Some 3,470 international students from 13 New Zealand ITPs were surveyed, and overall satisfaction remains high at 89%, similar to the proportion in 2015 (+1%) and in line with the global benchmark.
International students who come to New Zealand ITPs place relatively high importance on employment and employability factors both during and after study: opportunities for permanent residence were rated 12% above the global benchmark, ease of getting a visa and opportunities to work while studying were both 11% above the global benchmark and opportunities for full-time work following their studies was 10% above the global benchmark.
Of the four major components of the survey, ITPs outperformed the global benchmark on three dimensions:
New Zealand ITPs
Global Benchmark
Learning overall
87%
87%
Living overall
90%
87%
Support overall
89%
88%
Arrival overall
92%
90%
Despite high satisfaction, students’ likelihood to recommend their institution to others has fallen to 76%. This is 5% below the global benchmark and a 3% fall since 2015, continuing the downward trend from 82% in 2013.
Each participating education provider in the ISB survey receives a customised report based on their own international student survey results, which they can use to make informed decisions to enhance the student experience and drive successful recruitment and marketing strategies.
ENZ, who funds the survey, receives overall aggregate results for each education sector but does not have access to individual provider results.
Click here for the summary Universities report.
Click here for the summary ITP report.
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Around the world in five
Canada
Canada’s language sector looks to joint pathways to rebuild trust and growth
Canada’s language education sector has been hit hard by a combination of pandemic disruption, policy change and closures, but a new Joint Pathway Program is emerging as a focal point for renewal.
Global
Five things we learned from this year’s International Student Barometer
The latest edition of Etio’s International Student Barometer finds that a strong majority of students rate their study abroad experience highly. Career impact remains a primary driver of student decision making and the survey highlights room for continued improvement in career services and outcomes for foreign students
Australia
How many international students are studying in Australia?
The PIE compiles the most recent data on the number of international students in Australia, including those in the post-graduate work stream, along with insights into the leading source markets.
Germany
Germany’s international student strategy pays off as the Big Four retreat
For decades, the global map of international education looked remarkably stable. Students seeking a degree abroad overwhelmingly chose one of four destinations: the United States, the United Kingdom, Canada or Australia. Together, those countries built vast international education industries worth tens of billions of dollars annually. But the map is beginning to change.
Malaysia
IDP adds Malaysia to higher education portfolio
Global higher education-focused agency group IDP Education has expanded its portfolio of destinations with the addition of student placements into Malaysia.
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COVID-19 update for education providers
Thank you for your ongoing support and care for international students at your institutions.
Please read below for the latest advice from the Ministry of Education for Alert Level 4. For information especially for international students, visit the COVID-19 page on NauMai NZ.
Advice for COVID-19 cases in tertiary education providers or accommodation
Read the latest guidance in the Ministry of Education 23 August Tertiary Provider and International Bulletin
Guidance for school hostels for all alert levels - Ministry of Education
International students are eligible for COVID-19 vaccination
As a reminder, international students, as temporary visa holders, are eligible for a COVID-19 vaccine as part of New Zealand's national vaccine programme.
The Government has expanded the list of essential workers eligible to receive a COVID-19 vaccination to include people who work in accommodation services (including tertiary accommodation providers). Children aged 12-15 are also now eligible for the vaccine.
Full details are available on the Unite against COVID-19 website: COVID-19 vaccines | Unite against COVID-19 (covid19.govt.nz)
Stress counselling and support
During this time, it's natural to feel emotionally and physically drained.
You’re not alone in this and you don’t need to cope on your own. Friends and family members can help you to cope.
You can also get help and information from:
- your education provider
- your GP or local community health centre
- Youthline at 0800 376 633 or youthline.co.nz
- Need to Talk by calling or texting 1737
In an emergency always call 111.
Information in different languages and the Golden rules for Alert Level 4
Information is available in a variety of languages on the Unite against COVID-19 website, including Chinese, Hindi, and Japanese.
The Ministry for Ethnic Communities | Te Tari Mātāwaka have released videos in different languages about the ‘Golden rules for Level 4’. Please share this link to the videos with your networks to support our community.
Financial support for businesses
The Government has activated a range of supports for businesses. Find out what financial support you can get for your business on the Unite against COVID-19 webpage.
https://covid19.govt.nz/business-and-money/financial-support/financial-support-for-businesses
Student Hardship for International Learners
There is also support available for international students which is available below:
- Support for international students which is available until 30 August - https://www.education.govt.nz/news/emergency-benefit-international-students/
- If you've got a temporary visa and are in financial hardship, the Emergency Benefit is available until 31 August https://www.workandincome.govt.nz/covid-19/temporary-visa-holders.html