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How NauMai NZ helps us improve the international student experience
Background
NauMai NZ provides a digital home for international students who have chosen to study in New Zealand, and provide real-world information, support and expert resources to better enhance their student experience.
Since its launch in mid 2019, NauMai NZ has had over 220,000 users and 300,000 separate user sessions with an average bounce rate of 16 percent (very positive by industry standards). The NauMai NZ database has grown to over 8,700 students.
Our challenge this year has been to ensure NauMai NZ remains fit for purpose in the face of the extraordinary events of the COVID-19 pandemic.
The COVID-19 response
The COVID-19 crisis upended our personal and professional lives. International students, far from home had to grapple with a raft of new challenges.
In response, a dedicated NauMai NZ COVID-19 page was launched eight months ago. Written in plain English, it is regularly reviewed and pulls together government information directly relevant to international students in New Zealand.
To ensure reach to the large Chinese student cohort in the country, this page was also translated into simplified Chinese.
An associated Stay well, stay connected page was launched at the same time to support student wellbeing during lockdown and beyond. It provides context for likely emotional responses, provides proactive solutions and links to expert support resources. To date, these pages have been viewed over 60,000 times.
Throughout this challenging year, other content has continued to be developed and delivered, including:
- Dating, relationships and sex
- Sexual healthcare in New Zealand
- Managing your money (including information on gambling and where to find help)
- Help from your embassy or consulate
- Being LGBTQIA+ in New Zealand
Coming soon! Summer in NZ activities
New pages will support those international students remaining in New Zealand over the summer.
These pages will highlight a range of activity and opportunities, including:
- recreation activity across the country
- links to summer programmes that have been developed for international students, and
- information to support wellbeing and connection
On Saturday 31 October, ENZ will deliver a virtual fair (‘Your Great Kiwi Summer’) for students, providing tasters on a range of summer opportunities and signposting out to further information.
Subject experts, fellow international students and alumni from our Prime Minister’s Scholarships programmes will present on the day.
Being online will ensure equity of access to students across the country. Students will be able to register for the fair via the new Summer in NZ NauMai NZ pages.
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Around the world in five
FINLAND
University World News: What makes international students want to stay on or go?
Three-quarters of bachelor degree graduates and two-thirds of masters and doctoral graduates live on in Finland for three or more years after their degree, according to new research.
NEW ZEALAND
Checkpoint: Education NZ chair details exemptions for foreign PhD students
Interview with Education New Zealand Chair Steve Maharey. "They can come from any country as long as they are involved in PhD study, or they are Masters students."
GLOBAL
University World News: Combating discrimination against international students
Our findings outline disturbing trends in discrimination and racism that must be dealt with urgently by universities in the immediate aftermath of COVID and in the longer term. While this list is certainly not exhaustive, we provide the following suggestions for ongoing social support for and inclusion of international students
UNITED STATES
The PIE News: “Perceived barriers” driving prospective students away from US
While the US higher education community has overcome many of the political and Covid-19 related challenges facing the international education sector, a great deal of “perceived” barriers remain for prospective students considering the US, which could be detrimental for recruitment efforts in the future.
JAPAN
Japan eases restrictions for international travellers, including students
Japan is opening its borders again to international students with visas for longer-term studies. The number of daily arrivals is limited for the time being with greater emphasis given to key sending markets in Asia.
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Around the world in five
New Zealand
NZ public positive on overseas student benefits and return
The report was commissioned by Education New Zealand to gauge public opinion in the context of the Covid-19 pandemic, and was conducted by research company TRA, based on a survey of 560 people as well as qualitative co-creation sessions.
United States
US begins processing student visas for Chinese students
Visa processing for Chinese students would resume this month, with plans to handle 2,000 applications a day by mid-May.
Canada
International grad stream reaches 40,000 limit in one day
Canada’s new pathway to residency for international graduates has reached its 40,000 application limit, just over one day after going live.
Global
Survey confirms that vaccination rollouts are influencing student choice
New QS global research indicates that the introduction of COVID vaccines is strengthening prospective international students’ resolve to study abroad, and that many students now want to begin their studies sooner than they had planned because of vaccine availability.
Latin America
If you are from a university, join the virtual THE Latin America Universities Summit 2021 free of charge to examine how the higher education sector across the region can develop strategies to build capacity, adapt to digitisation, increase strategic impact and improve public appreciation of universities’ role in progressing society as we look towards a new era post-pandemic.
Hosted in partnership with the University of São Paulo, this online summit will bring together leaders from across the region and their institutional partners around the world to set the agenda for the future of higher education in Latin America.
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Around the world in five
Australia
Scott Morrison prepares to let in over 200,000 students and skilled workers
Japan
Travel ban lifted but students could be a long time coming
United States
68% increase in new first-time international enrolments across the United States
Global
Agent views of Australia/New Zealand drop as United Kingdom, Canada and United States benefit
United Arab Emirates
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Updated timeframe for the re-opening of New Zealand's borders
Note: The information in this story was correct at the time of publication, however, some steps in New Zealand's border reopening plan have now been brought forward. Click here to check the current border reopening steps.
“To slow the rapid spread we have seen overseas, we are pushing out the start of non-MIQ travel until the end of February 2022”, COVID-19 Response Minister Chris Hipkins said.
You can read the full announcement from the Government here.
The Government has not yet announced the date from which any specific group of foreign nationals, such as international students, will be able to travel to New Zealand or apply for visas to do so.
Until then, New Zealand’s current border settings will remain in place. Most people outside New Zealand cannot apply for a visa unless they have a border exception. There are limited border exceptions for international students.
New Zealand suspended most offshore visa applications from August 2020 and that suspension currently extends to August 2022. The Government may decide to lift the suspension, in whole or in part, before August 2022 – in line with its decisions on the stages of the border re-opening.
It is Education New Zealand’s view that it is better for international students, education providers and agents to wait for certainty on border entry conditions before making new plans or commitments to students.
At this stage, in most cases, if international students who are now in New Zealand leave, they will not be able to return to the country for the start of the 2022 academic year. They will need to wait to apply for visas and to travel to New Zealand until the dates the Government sets for them to do so.
At Education New Zealand we understand how much international students and education providers have been through during the COVID-19 pandemic. We will keep students and providers up to date with the Government’s decisions as they are announced.
We are looking forward to welcoming international students back to New Zealand.
More information
Find out more about visas from Immigration New Zealand if:
- You want to enter New Zealand
- You want to study in New Zealand
- You are a student visa holder already in New Zealand.
Find out more about New Zealand’s response to COVID-19:
- Official government Covid-19 website
- International travel and transit
- Information for international students on NauMai NZ
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New video series: Discover the inspiring journeys of New Zealand alumni
The series showcases the journeys of New Zealand alumni from across the world, highlighting the diverse paths they have taken since graduation.
Three videos have been released so far, with the remaining set to be released through the rest of this year.
Each video offers a glimpse into the personal and professional achievements of former students who have made their mark across various industries and communities.
Alumni from all levels of New Zealand’s education offering will be featured – ranging from schools to universities and vocational education providers.
These stories are designed to inspire prospective students and their families to consider New Zealand as their study destination of choice.
You can view and download the alumni videos and photos on The ENZ BrandLab. Search ‘Alumni’ to see the latest stories.
In addition, the series is supported by a new alumni blog story each month on the Study with New Zealand website and a dedicated page for Alumni stories.
Check out the series so far
Meet Yao – classical musician and cultural bridgebuilderOur first story features Chen Xiyao, a Chinese-born guzheng player and classical musician now based in Beijing. Although he earned a degree in Business Administration, it was in New Zealand where his love of music truly flourished—thanks to the support of an inspiring high school teacher. He went on to earn a Master of Arts (with Distinction) from Wintec.
From playing in a metal band to performing with Māori musicians and even entertaining former Prime Minister John Key, Yao's journey reflects the unique opportunities and cultural exchange that a New Zealand education can offer.
Today, he teaches music for Wintec in China, continuing to share his passion and talent with others.
From New Zealand to New Delhi: Suvan’s Inspirational Culinary JourneySuvan Kitchlue began his Bachelor of Culinary Arts at Le Cordon Bleu Wellington in 2015, graduating in 2018.
Inspired by MasterChef Australia in India, he chose the school for its rare offering of a culinary arts degree at that time. He thrived in the programme, calling it the “Harvard of culinary education.”
After graduating, Suvan opened a European café in New Delhi, aiming to bring refined technique and quality baked goods to a market he felt was underserved. Inspired by Wellington’s coffee culture, he also focused on elevating his café’s coffee offerings to New Delhi.
He plans to open two more café locations, and a fine-dining restaurant.
Devika Hartono: Alumni storyDevika was born in Indonesia and moved to New Zealand in 2016 on a scholarship to study Biotechnology at The University of Waikato.
Passionate about biology since high school, she sought scholarships to expand her opportunities beyond medical school or teaching. A photo of New Zealand’s stunning landscapes sparked her interest, and she was thrilled to receive both the University of Waikato International Excellence Scholarship and the High Achievement Scholarship for International Students.
After graduating, she launched Keyoura, a skincare brand inspired by the Māori greeting "Kia ora."
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Our role
Education New Zealand Manapou ki te Ao (ENZ) is a Crown Agent under Schedule 1 of the Crown Entities Act. ENZ has a dedicated focus on international education and brings the New Zealand Government’s goals for international education to life, bringing benefits to New Zealanders and international learners.
We promote New Zealand as a study destination and support the delivery of education services offshore. We also administer scholarships to support New Zealanders studying overseas, particularly in Asia and Latin America.
Specifically, ENZ...
- leads the future thinking of New Zealand’s international education industry, and drives forward future activities for growth of the industry
- facilitates education industry capability so providers can effectively recruit and support international students
- helps the education industry to identify new opportunities for growth
- leverages the offshore promotional activities of other NZ Inc agencies - such as the Ministry of Foreign Affairs and Trade, Immigration New Zealand, Tourism New Zealand and New Zealand Trade and Enterprise - to raise the profile of New Zealand education
- works closely with other New Zealand agencies to create an environment in which international education can grow and international students can flourish
- provides information to prospective international students and their families about studying with New Zealand
- works with other agencies and the education industry to ensure international students continue to receive a high quality experience while living and studying in New Zealand
- spreads the word about the social, cultural and economic benefits of international education within New Zealand.
Our vision
Transforming lives through international education experiences.
Our outcome
ENZ aims to achieve the outcome of the New Zealand International Education Strategy (NZIES) of enabling a thriving and globally connected New Zealand through world-class international education.
The NZIES 2022-2030 sets out a path for the future of our sector. It guides ENZ’s goals and activities under two focus areas and three goals.
Over the next four years, with Te Tiriti as its foundation, ENZ will achieve its vision by:
- empowering New Zealand's international education sector
- connecting New Zealand education globally
- partnering for mutual economic, social and cultural benefits.
The Manapou ki te Ao Strategy 2023-27 has four goals aligned to the NZIES. The fifth goal – Driver operational performance – underpins the others.
ENZ Strategy 2023 - 2027
For further reading:
Our work to support Māori Crown relationships
ENZ is committed to giving practical effect to the Crown's Te Tiriti o Waitangi (Te Tiriti) responsibilities in our work and giving effect to Te Tiriti obligations in the Education and Training Act 2020. We take a wide and deliberate view of Te Tiriti to build understanding of what it means and how it can contribute to international education in practice.
ENZ is implementing He Rautaki Māori, our Māori Strategy, by weaving the following Ngā Whainga (key objectives) into our activities:
- Facilitating strategic partnerships and connections with indigenous iwi/hapu and Māori providers to deliver international education with, and for, indigenous and Māori communities.
- Embedding the principles of ENZ's Te Tiriti o Waitangi framework into all facets of operation to present the education system as valuing a Māori world view.
- Supporting public sector objectives in Māori-Crown relationships
- Continuing to weave te reo me ōna tikanga into ENZ's purpose, which is to spread the word about the social, cultural, and economic benefits of international education within New Zealand.
Who we work with
ENZ works with New Zealand’s diverse international education industry, organisations and companies that cover seven sectors:
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Consultations
Open
There are no open consultations at this time.
Closed
New Zealand Qualifications Authority (NZQA) Rules
The New Zealand Qualifications Authority (NZQA) is reviewing the NZQA Rules to reflect amendments to the Education and Training Act 2020 which came into effect on 1 August 2022, and to ensure the rules remain up-to-date and fit for purpose.
Consultation closed on 21 October 2022. Go to https://www.nzqa.govt.nz/providers-partners/rules-consultation/
New Zealand International Education Strategy 2022-2030
The Minister of Education is refreshing the New Zealand International Education Strategy. The Ministry of Education has developed a draft Strategy and was seeking your views on the proposed changes.
Consultation closed on 28 June 2022. Go to https://consultation.education.govt.nz/te-puna-kaupapahere-policy/new-zealand-international-education-strategy-2022/
Enrolling international fee-paying students under Year 9
The Ministry of Education was seeking your views on the future of enrolling international fee-paying students under Year 9 (primary and intermediate level).
Submissions closed on 11 March 2022. Go to consultation.education.govt.nz/international-education/intlenrolunderyear9
Immigration policy settings
The New Zealand Government has asked the Productivity Commission to undertake an inquiry into what immigration policy settings would best facilitate New Zealand’s long-term economic growth and promote the wellbeing of New Zealanders.
Submissions closed on 24 December 2021. Go to www.productivity.govt.nz/inquiries/immigration-settings
ENZ made its own submission to the inquiry, which you can read here (links to Productivity Commission website).
Draft policy statement: high value for international education
The Ministry of Education was seeking your views to help it define what ‘high-value’ means for international education.
Submissions closed on 24 September 2021. Go to consultation.education.govt.nz/international-education/highvalue/
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EdTech famil programme provides eyes on New Zealand for innovation
The programme included visits to Singapore, Viet Nam and Indonesia by a New Zealand delegation that included nine companies. The nine companies had a diverse range of education expertise, products and services from cutting edge Neuroscience for early childhood education to delivering TV-style drama series for English language education young adults. Six core companies participated across the three counties - Language fuel, Neurofrog, Chasing time English, StepsWeb, Jix Reality, and PipiLearning, while three additional companies already in the regions Writers' toolbox,Komodo wellbeing and Kami, joined the Singapore programme for specific elements.
The programme included meetings with the Ministries of Education of all three countries, specifically to understand the digital adoption and education roadmaps of each. Singapore shared their Transformation of education technology masterplan 2030 as a capability multiplier for educators and learners, and Viet Nam shared their focus on and investment in technology and management systems and using education technology to build the human potential of their citizens. Indonesia shared their Super App which allows for their 646.2 thousand schools, 4.2 million teachers and lecturers and 71 million students to all benefit from the large-scale acceleration of an economy moving at pace with a firm policy that ‘no one is left behind’.
Alana Pellow, ENZ’s Business Development Manager, led the delegation and said that the programme was carefully put together to ensure the visit was as much about showcasing New Zealand’s expertise and innovation in EdTech as it was to learn about what other countries and leaders in this space are doing.
“Across the three countries, the EdTech companies had the opportunity to meet and visit education providers from schoolteachers and leaders, vocational education providers and universities to education enrichment centers. They also heard from New Zealand business leaders and government agencies in each region, as well as had briefings and networking with local EdTech owners to gain a deep understanding of the economic and EdTech landscapes in each country.
“The public, private and enrichment education landscapes, which offer significant opportunity for EdTech’s, was a great eye opener particularly in Early Childhood Education (ECE), English language, literacy and English language teacher’s space.
“For example, in Viet Nam it is not uncommon for parents to spend 30% of their income on education – including after school enrichment education such is the ambition of parents for their children,” said Alana.
The private school market across all three markets is viewed as particularly significant for New Zealand. During the visit, it was noted by a number of diverse education related professionals how the New Zealand EdTech group were subject matter experts with education specific capabilities and expertise across many areas from linguistics, literacy, English language, teaching, academic R&D and collaboration with recognised and respected global experts such as – Oxford University Press, Oxford University, Royal Melbourne Institute of Technology, National University of Singapore, Institute of Technolgy Education and the University of Auckland.
Interest in New Zealand’s Education Technology was picked up by the local press in Indonesia and Viet Nam, with Viet Nam in particular seeing 17 stories feature across its various media channels. This has provided valuable visibility of New Zealand’s innovation and expertise in digital education across a wide education subsector value base from ECE and K-14 to R&D at tertiary level. Positive leads have followed and the founder and CEO of SIS and Inspirasi schools, which has schools across Indonesia, South Korea, Myanmar, and India, has already been in touch with two of the NZ EdTech companies to explore future collaboration.
Meeting with Politeknik Negeri Jakarta (VET) Indonesia.
ENZ’s EdTech delegation meeting with Mr. Nguyen Bao Quoc, Deputy Director (Digital Transformation), and colleagues at the HCMC Department of Education & Training, Ho Chi Mihn City, Viet Nam.
The delegation also attended the EDUtech Asia Policy Summit in Singapore where education, education policy makers and education technology solution providers came together from across Southeast Asia. Highlights included:
- The pace and scale at which many SEA countries are upskilling and shifting their policy and philosophy to equip their educators, citizens and systems to be meaningfully productive.
- That digital literacy training is not just the domain of learners. Educators also need high quality digital training, materials and resources.
- Artificial Intelligence is forcing a rethink on everything and in assessments, what do we care about assessing? Knowledge attainment or the deep skills for being human?
- Partnership is hard but offers competitive advantage and ‘’success’’ when human skills are done well, and many global universities are doing partnership well and reaping the rewards.
Any New Zealand EdTech and Education publisher companies interested in finding out more about the SEA market can contact Alana Pellow - alana.pellow@enz.govt.nz
ENZ’s EdTech delegation meeting with Mr. Nguyen Bao Quoc, Deputy Director (Digital Transformation), and colleagues at the HCMC Department of Education & Training, Ho Chi Mihn City, Viet Nam.
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ENZ launches new tool to help students with visa application process
Developed as a resource for both students and education agents, the video guides students through the steps of applying for a visa to study in Aotearoa, New Zealand. The video, now available in English, Chinese, Korean, Japanese and Thai, offers students helpful tips to increase their chances of a successful visa application outcome.
As we near the October and March period when Immigration New Zealand (INZ) receives its highest volume of visa applications it is important that students not only apply early for their visa but also complete their application properly to ensure it is processed as quickly as possible. INZ recommends that students apply at least three months before their intended travel date to give them the best chance of having their application decided in time.
The visa videos are free to download from Brand Lab and can be used across the marketing channels of individual education providers. The English language version of the video is also publicly available on YouTube and on the Study with New Zealand website.
