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Te oranga me te haumaru ākonga: tertiary student safety and wellbeing – consultation now open
The Ministry of Education (MoE) has today opened consultation on a proposed code of pastoral care for the safety and wellbeing of all tertiary learners, and is asking for your feedback. It proposes a new disputes resolution scheme for domestic tertiary students, and law changes to clarify tertiary organisations’ responsibilities to learners.
Education New Zealand Manapou ki te Ao (ENZ) encourages the broader tertiary sector including our partners, agents and stakeholders both onshore and offshore, to take part in the consultation process and to share their feedback with MoE. Submissions are due by midnight 21 May, with the new code implemented from 1 January 2022.
The proposed Code, led by MoE and administered by NZQA, clarifies the shared responsibilities government, tertiary education providers, whānau and the wider community have for learners’ wellbeing and safety. It draws on the interim Code for domestic tertiary students and the pastoral care code for international students. The proposed changes address inequalities and strengthen support for Māori learners and whānau to achieve their education aspirations.
About the proposed changes
- An on-going code of pastoral care for all tertiary and international students will be developed this year for implementation from 1 January 2022.
- Simplifying the current situation, the proposed code will apply to all domestic and international students in tertiary education, regardless of whether they are full-time, part-time, in apprenticeships or employment, learning on-campus or on-line.
- There are no substantial changes proposed to the requirements for schools enrolling international students.
- A proposed dispute resolution scheme for domestic tertiary learners and providers to settle contractual or financial disputes that are unable to be resolved using provider or sector complaints processes is being developed in parallel with the new code.
- Disputes can have big educational, financial and emotional impacts on learners and their whānau. A stronger dispute resolution scheme will help resolve issues and make the tertiary education system fairer and more accessible for everyone.
- Supporting the proposed changes are a set of proposed law changes that will make sure the new code and dispute resolution scheme are supported by legislation and fit for purpose. They will make sure the code and dispute resolution scheme consistently focus on learner wellbeing and safety, and make it easier for providers to implement the code.
- The new code and dispute resolution scheme will be implemented in 2022.
About the consultation
- Consultation is open 7 April – 21 May.
- Everyone’s views are invited, especially students, whānau, communities, the broader tertiary sector including our partners, agents and stakeholders and those working or volunteering in the tertiary and international education sector.
- MoE is seeking feedback on the proposed code for the wellbeing and safety of all tertiary and international learners, a new dispute resolution scheme for domestic tertiary learners, and proposed legislative changes to clarify and streamline providers’ responsibilities to learners.
- The Education and Training Act 2020 requires the Minister to consult before issuing a code. The Ministry has launched this consultation on behalf of the Minister.
- Learn more about the consultation and have your say on the Kōrero Mātauranga website. Te oranga me te haumaru ākonga | Learner wellbeing and safety.
Interim code changes
- On Wednesday, 31 March 2021, the Minister issued minor and technical changes to the interim code. These include updating the expiry date of the interim code and references to the Education and Training Act 2020, and being clearer about what the Code Administrator must do if it uses powers to enter student accommodation (clause 33).
- Tertiary providers don’t need to do anything differently, and NZQA will ensure that it meets the new requirements. You can view the updated Education (Pastoral Care of Domestic Tertiary Students) Code of Practice
- These changes follow from Parliamentary review of the interim code by the Regulations Review Committee.
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Site reading
And that each website and digital resources helps our international education industry reach hundreds of thousands of international students and parents, education agents, education providers and exporters and people involved in education each year. Monthly visitors to Education New Zealand’s (ENZ’s) websites studyinnewzealand.com and educationnz.govt.nz, total 184,036 and 5,826 respectively. In the three weeks that it has been live The Brand Lab has attracted 2,656 visits, and growing.
Across government, international education now features in a number of ways. We’ll take a look at each of these in turn, and then provide a couple of examples of how you can use these resources to help make connections, enhance your marketing and, ultimately, grow your business.
Studyinnewzealand.com The site studyinnewzealand.com replaces newzealandeducated.com and is designed as a place for international students and parents to find information about the unique benefits of studying in New Zealand. Its ultimate purpose is to drive quality traffic to the websites of New Zealand institutions and those of education agents. Visitors to this website can read about what it’s like to learn, live and work in New Zealand, and get practical information on getting started i.e. getting in touch with an institution or contacting an education agent.
The New Zealand Education Story video is a feature of this site.
Educationnz.govt.nz ENZ’s industry website is educationnz.govt.nz and its purpose is to provide you with information, news, research and an event calendar to support your knowledge of trends and opportunities, and upcoming marketing events and activities.
The Brand Lab The Brand Lab is a sub-domain of educationnz.govt.nz and is a veritable treasure trove of easily-accessed tools and resources – including The New Zealand Education Story – you can use to enhance the marketing of your institution, programme, product or service.
New Zealand.com New Zealand education also features prominently – alongside Tourism New Zealand, New Zealand Trade & Enterprise, Immigration New Zealand – on the homepage of newzealand.com, a site managed by Tourism New Zealand.
The purpose of this site is to provide a gateway through which anyone who is interested in finding out more about New Zealand – as a tourist destination, as a place to do business, as a place to live and work and, most significantly for you, a place to study – can find the information they need. The newzealand.com website also has a link to The New Zealand Story.
The New Zealand Story – a film tells the world about the best New Zealand has to offer – can be viewed and downloaded through this site. Education features strongly in The New Zealand Story, particularly in its third chapter ‘Open Minds’.
newzealand.com is delivering hundreds of new visitors daily to studyinnewzealand.com.
The New Zealand Story also has an asset library that provides tools and resources to assist New Zealand exporters in telling a clear and consistent message about New Zealand to their international audiences.
Summary In summary, the site and film that tells the story of New Zealand as a whole are newzealand.com and The New Zealand Story.
The sister site and film to these – those that tell the story of New Zealand education as a whole – are studyinnewzealand.com and The New Zealand Education Story. These sites, along with the tools and resources provided in The Brand Lab, are designed to help you – our international education industry – tell a clear and consistent story of the unique benefits of New Zealand education to your audience. This paves the way for you to follow with the distinctive attributes of your particular education offering.
Providing you with information and news on marketing activities and events, research, trends and opportunities for professional development is ENZ’s corporate website educationnz.govt.nz
ENZ welcomes ideas and feedback on our digital platforms. Please contact Kathryn McCarrison (General Manager Marketing & Channel Development) at Kathryn.McCarrison@enz.govt.nz
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Health and wellbeing resources for international students and staff working with international students
These resources can complement your own health and wellbeing resources for students and staff.
NauMai NZ has a range of health and wellbeing advice and information including:
- Feeling lonely, homesick or depressed?
- Stay well, stay connected
- Making friends in New Zealand
- COVID-19 updates
- Getting a doctor, dentist, or sexual healthcare
The NauMai NZ WeChat mini programme provides the same information in Chinese.
Study In New Zealand health and wellbeing Instagram Live sessions. Hear from international students and subject experts as they share their advice and experience:
- ‘Looking after your health and wellbeing’
- ‘Preparation for the academic year’ (academic and wellbeing focussed)
SIEBA’s resources for mental health and wellbeing. Find information, advice, downloadable resources and links off to expert sites.
Asian Family Services’ Project Connect; Health, wellbeing and safety resources.
- Find advice and guidance to better understand and manage personal wellbeing, and much more.
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Welcoming students and tourists to New Zealand as China re-opens borders
The successful local engagement – which was held both in person and via live stream – had nearly 60 school principals and educators attending in person and attracted more than 21,000 views (you can watch the presentation in Chinese language here).
The study tour forum was a part of the 2022 Redefine Asian International Schools and Education Conference (RAISE) in Guangzhou (postponed from December 2022 due to COVID outbreak). The RAISE Conference attracted 500 senior school leaders and teachers from more than 200 bilingual and international schools to discuss together the future of the international education in China.
The forum saw ENZ’s Senior Market Development Manager – Greater China, Felix Ye present an overview of New Zealand education for attendees. While Tourism New Zealand’s Strategic Relationship Manager, Alfred Li, and South China Trade Manager, Sandy He, shared an update focused on tourism in New Zealand.
Three Auckland-based operators from the education and tourism industry participated virtually and shared their knowledge. Gordon Chang, Founder, Southern Cross Ecotourism & Education Ltd spoke about the New Zealand ecotourism experience they offer their students. Fan Zhou, Director of Go New Zealand International Ltd spoke about how their study tour and short-term study programmes that are designed and developed for New Zealand schools, deliver both fun and education. Lisa Li, General Manager of China Travel Service (NZ) Ltd talked about their offering with over 20 years of award-winning tour services to Chinese customers.
ENZ’s Regional Director Greater China, Michael Zhang said marking the first day of China’s borders re-opening with a forum to promote Aotearoa as a study and travel destination was both timely and symbolic.
“The removal of quarantine for international arrivals in China has been eagerly anticipated by the education and tourism sectors. This was another example of excellent NZ Inc collaboration – thanks again to the Tourism New Zealand team!
“We can now build on the work that NZ Inc and New Zealand providers have done while travel was restricted and step up our engagement with local partners in 2023. Chinese students and travellers are keen to get back out into the world, and we look forward to seeing New Zealand providers back in-market soon”.
Redefine Asian International Schools and Education Conference, Guangzhou
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ENZ highlights international students' contributions to New Zealand in comments to immigration settings inquiry
International students coming to New Zealand support the achievement of the Government's broader goals and objectives while contributing to an important export industry. This is one of the key messages from Education New Zealand's submission to the Productivity Commission's inquiry into immigration settings.
In the submission, ENZ says that international students should not be characterised as coming to New Zealand to seek employment, invest or run a business. Rather, international students are motivated by different drivers in deciding whether to come to New Zealand, and are different to other temporary migrants included in the scope of the inquiry.
International students bring foreign exchange to New Zealand to fund their studies and living costs, which contributes to New Zealand's economic development. The submission also discusses the broad benefits international students deliver for New Zealand, including regional development, research output, and strengthened bilateral relationships with other countries.
You can read ENZ's submission to the inquiry here (links to the Productivity Commission's website).
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New portal shows students around New Zealand
The Study in New Zealand website will soon have a regions portal to show international students what it would be like to study, live and work in different parts of New Zealand.
Students will be able to access information, search options, maps and interactive tools about New Zealand, which is divided into 15 regions for the purposes of this project.
The portal aims to increase referrals from Study in New Zealand to institutions and regional cluster websites around the country.
The Study in New Zealand website already has a New Zealand regions section showcasing tourism attractions, but it isn’t targeted to meet the needs and interests of students. The new portal, to be launched in July, will focus on letting students know about specific advantages of studying, living and working in each regions.
Education New Zealand (ENZ) worked in partnership with our regional network of representatives to identify value propositions for each region. We also set up a Regional Reference Group, consulting the group at every stage of the project.
The project is part of the Regional Partnership Programme, launched in 2013 to support the development and growth of international education in selected regions.
It contributes to one of ENZ’s key Statement of Intent targets which sets out to ‘increase the proportion of international students enrolled to study in regions outside of Auckland’.
Our new regions portal taps into a trend highlighted in a recent ICEF Monitor article, which highlights that location is an important factor in the decision to study abroad.
ICEF Monitor reported that international students considering an education institution look closely at the city or town’s key offerings including weather, cultural and recreation opportunities before committing to study there. The article used New Zealand as an example, referring to our ‘notable destination marketing-based campaign’.
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Around the world in five
Canada
Immigration, Refugees and Citizenship Canada (IRCC) has announced further details of changes to the Post-Graduation Work Permit, including the eligible fields of study for college students.
Korea
The government of South Korea has launched new immigration initiatives, including longer post-study work periods for international students, expanded opportunities for permanent residency, a new youth mobility visa, and a new visa stream for graduates from the world’s top-ranking universities.
United Kingdom
Opportunity, growth, and partnership: a blueprint for change from the UK’s universities calls for a rethinking of funding and strategies for the UK tertiary sector. The report recommends the establishment of a coordinated global strategy for UK universities, and the creation of a “Compact” between universities and government to ensure sustainable and stable levels of international student recruitment
United Kingdom and Australia
Overall satisfaction grew for the first time in two years – largely driven by significant improvement at UK and Australian institutions, according to results from Edified’s most recent annual student enquiry experience tracker. The shoppers ranked Australian and New Zealand universities as the best for sending the “most relevant and persuasive responses”, sharing content that interested them half of the time compared to one in every six communications from European universities.
United States
International students in the US will no longer be able to study abroad for longer than five months as part of what stakeholders believe could be an "unintended consequence" of a new policy change.
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Priority international partners for ‘Team Christchurch’
Three priority areas have been identified: Guangdong Province in Southeast China; The United States West Coast – Washington (including sister city Seattle), Oregon and California; and South Korea (including sister city Songpa-gu). Australia is also identified as a key partner.
Education New Zealand Manapou ki te Ao is one of many organisations who contributed to the new strategy, alongside the city’s tertiary institutions, ChristchurchNZ, Ngāi Tahu, the Canterbury Employers’ Chamber of Commerce, Christchurch International Airport Limited, Lyttelton Port Company, The Asia New Zealand Foundation, the Ministry of Foreign Affairs and Trade, and New Zealand Trade and Enterprise.
“It’s exciting to see international education as part of such a well-integrated approach that will benefit Christchurch and the wider region,” says ENZ’s Business Development Manager, Andy Walker, who is based in Christchurch.
“Personal friendships, increased cultural understanding, community connections, language skills, positive working relationships, economic growth – international education has a huge amount to contribute to the future development of international relationships for Christchurch. The efforts of the different sectors involved are amplified when we work together, and at ENZ we are looking forward to supporting this work with our international teams.”
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Virtual events around the world
Viet Nam: Career fair at Nguyen Sieu School (NSS)
Representatives from eight New Zealand providers attended a career fair at Hanoi’s Nguyen Sieu School (NSS) last month.
With no cases of community-transmitted COVID-19 for the past six weeks, Viet Nam has started to return to normal life. Schools have reopened just ahead of the end of the academic year.
Usually, the NSS Career Fair only allows in-person representatives from foreign institutions. However, thanks to ENZ’s strong relationship with the school, our institutions were represented by proxy – either an education agent or alumnus. A representative from the institution was also permitted to join via video link.
As a result, New Zealand’s presence was well ahead of our competitors like Canada (with two institutions), the UK (also two), or Australia (three).
ENZ Viet Nam Market Manager Van Banh says this is a great example of how key in-market relationships will be critical as international education looks to conduct usual activity online.
“This year’s NSS Career Fair was an exciting example of how we can incorporate digital technology into our in-person events,” she says.
North America: NAFSA eShowcase
For the first time ever, the world’s biggest B2B international education conference was held entirely online.
More than 9,000 international educators from over 100 countries were expected to attend the conference in St. Louis, Missouri over 25-29 May before COVID-19 forced organisers to take it to the digital world. In the end, over 2,000 attended the eShowcase.
Participants were able to visit ENZ’s virtual booth and engage either through chat or live video conversations at designated times.
New Zealand universities and ITPs had dedicated times to host a ‘Virtual Showcase’, which is a mechanism by which NAFSA exhibitors presented, met or collaborated with attendees via a dedicated Zoom session.
“The process of moving the largest in-person B2B international education conference in the world online has been a big learning curve, not only for ENZ and the individual booths and attendees, but for NAFSA themselves,” ENZ Director of Engagement – North America, DuBois Jennings, says.
“With no live, conference-wide chatroom or method to see a list of conference participants it felt isolating at time on the booth, which is very different from the normal, in-person NAFSA conference. However, it has been a valuable learning experience as the international education industry looks for new ways to connect virtually.”
The official NZ CEE schedule.
China: China Education Expo (CEE)
In late May, representatives from ENZ, all eight of New Zealand’s universities and the NZIST were offered a unique opportunity to engage directly with students from China and their parents.
The annual China Education Expo (CEE) is one of the biggest events in the Chinese international education calendar. But ENZ Market Development Manager, Jane Liu, says this year’s engagement through the virtual platform is greater than they would usually expect.
“Although ENZ has worked with the CEE for years, this is the first time we’ve been collaborated with them online. We can see this being useful to New Zealand institutions even after COVID-19.”
Each university provided a one-hour presentation sharing their programmes and how they can work with interested students once COVID-19 precautions have been lifted. The NZIST representative also gave a detailed introduction to the reforms the ITP sector has recently gone through.
The webinars have garnered a combined total of 1000 views, and have been recorded and hosted on WeChat so that students and parents can watch them at their leisure.
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Around the world in five
AUSTRALIA
Sydney launches draft international education action plan
Sydney has launched a draft international education action plan, including programmes and funding to welcome international students to Sydney, promote their health and wellbeing and increase employability.
GLOBAL
International students’ tuition fees are a double-edged sword
Tuition fees are among the most hotly debated issues in higher education policy discussions. At least 10 OECD countries have implemented reforms in this area since 2010, as evidence suggests foreign students are less willing to select a host country with high tuition fees.
MIDDLE EAST
Jordan to recognise overseas degrees
To help Jordian students understand foreign accreditations and encourage them to choose reputable institutions when studying abroad, Jordan is set to recognise degrees earned at universities overseas.
GLOBAL
Era of internationalisation of higher education coming to an end?
The growth of internationalisation – including massive global student mobility, the expansion of branch campuses, joint degrees, the use of English as a language for teaching and research – appears to have come to an end in Europe and North America.
INDIA
Web portal for students to combat fraudulent agents and bogus courses
The Indian government is launching a web portal to protect its international students from getting duped by fraudulent agents and bogus courses. The website will list accredited universities and supply verified information on visa norms in a range of countries favoured by Indian students.
