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Students experience a New Zealand classroom in Thailand
Approximately 600 fair visitors, including students and their parents, were given a glimpse into what life is like for New Zealand students.
The fair was also attended by the New Zealand Ambassador to Thailand, His Excellency Ben King, who presided over the opening ceremony and welcomed all the participants.
A popular exhibit was the New Zealand simulated classroom experience, which showcased New Zealand’s interactive and hands-on learning and teaching methods.
ENZ Marketing and Strategic Relations Manager – Thailand Chortip Pramoolpol, said the simulated classroom experience drew a great response from fair participants and was fully booked for each of the four sessions on offer.
“The simulated classroom experience targeted students aged 11 to 18 years old".
“With Facebook Live in one of the classroom sessions, we were able to reach 43,282 people!"
“The top five locations for people to engage with the Facebook Live stream were Bangkok, Auckland, Wellington, Metro Manila and Ho Chi Minh City.
“We also launched a new registration and lead management system at the fair, which will enable us and education institutions to continue to engage with potential international students,” Chortip said.
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Evolution of ThinkNew
Almost four years after the launch of the New Zealand Education story, there is a need to further sharpen our value proposition for growth and impact.
ENZ Director – Student Experience Kaylee Butters said that while ThinkNew continues to be recognised as a brand leader in the education destination field, the brand awareness of New Zealand education is still low in many of our target markets.
“It is important that we communicate the distinctive and credible position New Zealand holds as a study abroad destination and Education New Zealand has invested over the past two years in brand research that has helped us to better understand this.
“It was a great opportunity to share this research journey with conference delegates at NZIEC and to get feedback on our direction for ThinkNew. We discussed the importance of ensuring we don’t undersell the New Zealand experience, especially for partners such as the English language sector.
“We also discussed the need to ensure our education story works both here in New Zealand and for partners focussed on offshore delivery.”
The next step will be the development of a revised brand strategy which will help us move to a distinctive position in the market that reflects our high quality education offering and New Zealand experience.
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Mapping emerging trends in education
ENZ General Manager – Student Marketing, Paul Irwin, said attendees really enjoyed tackling these big issues during the Crowdsource Café session.
“Our audience uncovered some really interesting themes and thoughts for us all to reflect on. Ideas included focusing less on competition and more on collaboration, for example the opportunity to build your own degree across New Zealand.
“We also talked about how everyone is the student of the future. There will be more opportunities for lifelong learning and there will be a greater need to upskill due to automation,” Paul said.
ENZ Regional Director – South Asia, South East Asia and Middle East, John Laxon said participants also agreed that the learner of the future will prefer personalised, flexible learning.
“The modes of delivery will change as we move towards students being able to learn anywhere, anytime.
“Another theme that came through was a move towards offering shorter programmes, targeting life-long learners.”
John said there was great discussion about moving towards diversified, individualised learning programmes that are globally recognised.
“It’s definitely an exciting time to be involved in international education,” he said.
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Around the world in five
CANADA
Canadian language programmes register modest growth in 2016
The number of students enrolled in Canadian language programmes increased by 1 percent in 2016 even as student weeks fell by 5 percent, according to a Languages Canada survey. The survey report noted that language students looking to work during study were more likely to choose Australia or New Zealand, where work and study is facilitated, as compared to Canada, where off-campus work during language study is prohibited.
UK
UK’s net migration position under pressure
Calls for a rethink on net migration targets and the inclusion of international students within that target were mounting on all sides of the UK political spectrum on August 24. As the latest news that 97 percent of international students leave after their studies filtered through, MPs and business leaders stepped up calls for Theresa May to protect the UK’s international education industry and rethink the inclusion of international students in net migration figures.
GLOBAL
Hotcourses embeds TNE into course searches
Study search platform Hotcourses has expanded its offering to include a transnational education course search. Over 3,000 programmes from 432 education providers are offered in the new expansion, allowing students to search for courses in their own country, or overseas, with a degree awarded from a foreign university.
US
US reduces visa operations in Russia
The United States has suspended all visa operations in Russia for one week and from September will only provide visa services from the US Embassy in Moscow and not at other consulates, a move likely to cause disruption for Russian agents and students. The move follows the Russian government's recent order to cut the American diplomatic mission staff by 755 people.
HONG KONG
Hong Kong’s ESF raises fees as government funding phased out
Year 2 pupils are the latest year group to face an additional fee payment of US$2,200 this year at English Schools Foundation (ESF), one of Hong Kong’s largest providers of English-medium education, as a result of the removal of a large government grant. ESF, which operates 22 schools across Hong Kong, teaching 17,600 students, is in its second consecutive year of phasing out the grant money it received from the government, which totalled US$36.5 million annually.
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IntelliLab launched at NZIEC
Further developments to the portal will provide a more interactive experience, with customised dashboards and searches.
Providers will be able to use IntelliLab via a single log-in that will also give them access to ENZ’s SkillsLab and BrandLab.
ENZ’s Intelligence Manager Andrew McPhee described the response from industry users as overwhelmingly positive.
“The recently released New Zealand International Education Snapshot (2016 full-year report) is available on IntelliLab and is proving very popular with users,” he said.
Interactive tools on the portal include TED (The Enrolments Data), which enables users to access and analyse student numbers over the past five years by market, sector, and region.
Shortly, TED will be joined by ELF, a tool that will enable users to sort student numbers by level and field of study.
All previously available student number resources (visa dashboards and student visa trends) will continue to be offered on IntelliLab under the ‘Student Numbers’ tab without users needing to register.
You can access Intellilab on this link and either register through the Registration link on the homepage header or be prompted to register when first trying to download a document via the site.
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Welcoming ENZ’s new Manager – Agents
As Manager – Agents, Dan will be responsible for relaunching the ENZRA programme and engaging with agents and providers.
Areas of focus in his role will include reviewing our online training for agents, developing ongoing communications to agents, reviewing marketing and other support provided to ENZRA agents, evaluation of agent performance, and ensuring agents are setting the right expectations for students to have a positive experience.
Dan’s new role will see him joining ENZ’s Student Marketing team in Wellington.
Over the last two years, Dan has worked with Immigration New Zealand in India and was a key contributor to ENZ’s rebalancing the market, lifting the quality of student applications and agent performance. Dan has worked closely with ENZ’s India team, attending education fairs and other education events, and also has strong industry relationships.
Dan has also worked offshore for Immigration New Zealand in South Africa, Thailand and Singapore so he brings a strong understanding of a range of markets and the role of NZ Inc offshore. His in-market experience, passion for the education sector and understanding of education agents will be a huge asset to ENZ in his new role.
Dan officially joins the team on 9 October.
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Official Information Act Requests
People in New Zealand can request government information (official information) and can expect it to be made available unless there is a good reason to withhold it.
The Official Information Act 1982 (or OIA) enables citizens, permanent residents, visitors to New Zealand, and body corporates registered or with a place of business in New Zealand, to make a request for official information held by government agencies, including Education New Zealand (ENZ).
ENZ is the government agency dedicated to helping New Zealand realise the social, cultural and economic benefits of international education.
Please note the Ministry of Education is the New Zealand Government's lead advisor on the New Zealand education system.
More information can be found at: The role of the Ministry of Education
Ministry of Education OIAs can be directed to info@education.govt.nz
If you have a complaint about a particular school, you may wish to contact the school directly or contact the Ministry of Education at enquiries.national@education.govt.nz
Making a request relating to international education
Your request should be as clear and specific as you can possibly make it. Before making a request please check our other sources of information listed below.
You can contact us in a number of ways to request information:
- ENZ.Ministerials@enz.govt.nz
- Telephone (04) 472 0788
- Postal address: Level 5 Lambton House, 160 Lambton Quay, PO Box 12041, Wellington 6144
We would like:
- your name
- contact address (email or postal)
- details of the information you want.
We may ask you for more details if we’re not sure what you are seeking. If you make your request by phone or in person, we will confirm it in writing.
The State Services Commission provides tips for requesting information and guidance on how agencies will respond.
Before making a request for information
Before requesting official information from ENZ, we encourage you to check the list below to see if the information you need is already publicly available:
How long will it take?
We are required by law to give you our decision on your request as soon as possible, and no later than 20 working days after we receive your request.
If we need more time to make our decision on your request, for example if you are requesting a lot of information, we will let you know and give you an idea of how long it will take. We will also try to keep you updated on the progress of our response to your request. You can complain to the Office of the Ombudsman if you’re not happy with our decision to extend the time.
What does it cost?
Requesting official information is free, though we can charge a reasonable amount if it will take a lot of work to supply the information requested.
You can complain to the Office of the Ombudsman about our decision to charge.
What if I’m not satisfied?
You may wish to contact us in the first instance to see if we can resolve the issue.
You can make a complaint to the Office of the Ombudsman if you:
- have concerns regarding the decision we made on your request
- were unhappy about the way your request was treated or processed.
These concerns can relate to the withholding of information, extending the timeframe to respond to you, any charges for providing the information you have requested, delays in providing you with a decision or the information, or your request being transferred.
The Office of the Ombudsman can investigate and review our decision and may make a recommendation to us if it is considered appropriate.
Responses to Official Information Act 1982 requests
ENZ publishes responses to Official Information Act 1982 requests at the end of each month. ENZ first published its responses to requests for official information on its website in April 2018.
The response from ENZ details the information being released and explains what information, if any, has been withheld and under which grounds of the Act. The response also explains that we intend to make the information publicly available. The requestor's name and address have been removed from the response.
Documents are only available in Adobe PDF format and are listed in release date order, with the most recently released responses at the top.
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Journey to transformational student experience
To tackle this challenge, ENZ and Study Auckland recently undertook an International Student Experience design project.
The goal of the design project was to provide detailed international student experience insights that can help education institutions lift their student satisfaction and referral rates, says ENZ Director of Student Experience, Hayley Shields.
Four areas of opportunity were prioritised: information provision, employability, social connectivity and shared values. From these, guiding principles were developed for how international students’ needs can be addressed to create unique value to the student experience in these areas.
Hayley says the New Zealand industry needs to focus beyond the on-campus experience.
“International students come to New Zealand to experience life beyond their studies and to grow as individuals.
“In true manaakitanga spirit, if we want to host, care for and respect our international students, we need to design programmes that are student centred.”
As part of the report, more than 80 face-to-face conversations were undertaken with students, business people and local community representatives. The students interviewed came from 16 countries in Asia, Latin America and North America.
The findings of the report were also informed by a wide range of international research projects which featured insights from leading global surveys on international student, parental and employer expectations.
The full report can now be accessed in IntelliLab here.
An example of an off-campus student experience was Study Auckland’s Rugby Have-a-Go Day for international students in July, where All Blacks players taught basic rugby skills. Through this, international students had a taste of Kiwi culture, and learned how rugby’s values can help form bonds and leadership skills. You can read more about the experience here.
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ENZ and Go Overseas bring scholarship to Europe
Ute Haug, ENZ Senior Market Development Manager, Europe, said ENZ decided to launch a pilot campaign with Go Overseas in Europe after seeing its success in the US.
“Each year, the US campaign generates an increased interest in New Zealand from US study abroad students, along with amplified social media activity around New Zealand.
“Now in the fourth year, this year’s campaign will see us bring the scholarship to Europe too, helping its students to see that New Zealand institutions offer sought-after qualifications that are well recognised in Europe,” said Ute.
Both the US and Europe scholarship campaigns will run from 8 September to 13 October.
Last year’s campaign saw 12 percent of applicants were graduate students. To capture the interest of this applicant pool, three New Zealand institutions – University of Auckland, University of Otago and Victoria University of Wellington – are each offering one postgraduate scholarship for qualified US students.
While only one winner is selected for each scholarship, ENZ Field Director, North America Alanna Dick said participating New Zealand institutions are still able to follow up with applicants interested in their institution.
“Since the start of the US campaign in 2014, participating New Zealand universities and ITPs have worked closely with ENZ and Go Overseas to follow up these student leads generated from the applications,” said Alanna
“For example, in the US last year, the scholarship was shared through a digital campaign with more than 1,500 universities and 2,600 industry professionals, resulting in more than 3,000 student applications.
To find out more about the scholarship, visit www.gooverseas.com or contact ENZ Field Director, North America Alanna Dick, at Alanna.Dick@enz.govt.nz.
You can watch a video of 2016 Go Overseas scholarship recipient Alicia Cotsoradis here.
New Zealand Study Abroad Go Overseas Scholarships
For students in the US:
- One Undergraduate Semester Scholarship, worth $15,000 plus roundtrip flight
- Three Master’s Degree or PhD Scholarships, worth $10,000 each for either University of Auckland, University of Otago, or Victoria University of Wellington.
For students in Europe:
One €12,500 Study Abroad Semester Scholarship. Applicants can apply for semester 1, semester 2 or northern hemisphere summer 2018.
Applications for all scholarships close 13 October.
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Immigration proposes visa processing changes
Immigration New Zealand is proposing changes that will see more visa processing done in fewer, strategic locations, and to specialise visa processing by customer sector, i.e. business, education, tourism.
Visa Services is currently consulting staff as well as seeking feedback from stakeholders on the proposals.
INZ General Manager of Visa Services, Steve Stuart, says the investment in INZ’s technology and the popularity of online visa applications provides the opportunity for a new approach to ensure more accurate, timely and consistent visa decision-making. Latest figures show about half of eligible applications are now made online.
“We are proposing that over the next three years, our offshore presence would reduce from 17 locations to five. There will be processing centres in Beijing and Mumbai, with our three offices in the Pacific also remaining,” Mr Stuart says.
“We will have a greater presence in New Zealand with more jobs and processing moved out of central and west Auckland into Manukau and the regions – Hamilton, Palmerston North, Porirua and Christchurch.”
Eight offices would close altogether – Ho Chi Minh, Hong Kong, Jakarta, Bangkok, Moscow, New Delhi, Pretoria and Shanghai. Processing would also cease in four other offices – Manila, Washington DC, London and Dubai. However, a presence would be retained to gather market intelligence, manage risk, carry out verification activities and maintain relationships with key partner countries.
ENZ Chief Executive Grant McPherson says INZ is a close partner and will be keeping ENZ informed of its proposed changes and the impact they may have in our key markets.
“We will be providing feedback on the proposed changes and working closely with INZ as decisions are made.”
A decision is expected by the end of the year.
