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NZIEC 2017: Call for speakers open
ENZ warmly welcomes presentation proposals from across the New Zealand and global international education industry. Presentations can relate to any aspect of the industry.
Check out the NZIEC 2017 Call for Presenters document and presenter guidance on the NZIEC website.
Presentation submissions close on 28 February 2017.
A new partnership
ENZ is pleased to welcome ISANA International Education Association New Zealand as an official conference partner for NZIEC 2017. The partnership will see ISANA design and deliver a full breakout stream focused on enhancing the international student experience during the two-day conference.ENZ Chief Executive Grant McPherson said the partnership was a natural fit.
“ISANA has a track record of helping education providers to better support international students through the adoption of strategies, models and evidence for teaching, learning and support.
“ISANA’s involvement in NZIEC 2017 will mean that hundreds of international education professionals attending the conference can access that capability.”
Check out all the details here.
Exploring leadership in international education
At NZIEC 2016 we celebrated the journey our industry has taken from small beginnings to becoming New Zealand’s fourth largest export earner.At NZIEC 2017 we will explore the leadership required to raise our vibrant and successful industry to further heights in years to come.
Whether we are forging positive student experiences, developing cutting edge products and services, taking our international relationships to the next level, or delivering innovative education offerings offshore, leadership matters.
Find out more about our conference theme here.
About NZIEC 2017
The 26th New Zealand International Education Conference is expected to attract up to 700 delegates. Registrations will open in April 2017. For more information, check out www.nziec.co.nz.
We hope to see you at NZIEC 2017!
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iStudent Complaints update
The iStudent Complaints scheme was set up by the Government to resolve contractual and financial disputes between international students and their education providers. It replaced the International Education Appeal Authority (IEAA).
All 16 complaints to date have involved Private Training Establishments (PTEs) with the majority referring to providers that are declining course fee refunds after the students withdrew from their study courses. Four cases have been settled, while another two were adjudicated in favour of the education provider. The remaining cases are still going through the resolution process.
iStudent Scheme Director, Derek Pullen, said the small number could indicate there is little cause for dispute or many students are not yet aware of the scheme.
He noted that the scheme has highlighted gaps in providers’ internal complaints processes.
“Under the Education (Pastoral Care of International Students) Code of Practice 2016, providers must ensure they have an effective internal process for addressing grievances, and that international students are informed about the process,” explained Pullen.
“Providers must also make students aware of the iStudent Complaints scheme and other relevant authorities if the student can't access the internal process or is dissatisfied with the outcome.
“Yet many of the providers we’ve dealt with don't have a documented complaints process. We urge all providers to ensure they have a clearly documented, up-to-date and easily accessible complaints process.”
For more information see www.istudent.org.nz.
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