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Journey to transformational student experience
The session, presented by ENZ Director, Student Experience, Hayley Shields, and Study Auckland International Education Manager Henry Matthews, reinforced how students are at the core of our initiatives.
Hayley said that in true manaakitanga spirit, if we want to host, care for and respect our international students, we need to design programmes that are student centred.
“We are providing a good student experience, but how can move from good to great? The answer is to ask our students and to have them co-design initiatives with us.”
To reinforce the point that students are at the core of our work, James Koo and Will Kim from Niesh (a student-services start-up business serving hundreds of students a week) spoke about the brand new partnership between Niesh, ATEED and ENZ to design a solution that assists international student with global employability.
Neish’s philosophy is never to charge students for anything, and is one of those exciting approaches that happen if you ask students to design solutions for students.
“The audience resonated with the premise that focusing on the student experience can set us apart from our competitors."
The theme of student experience was prominent at NZIEC 2017.
“The New Zealand student experience was argued as a competitive advantage in the NZIEC Kiwis versus Aussies debate, and Roger McElwain from the University of Otago’s Language Centre and Foundation Year provided a great student experience soundbite in the NZIEC wrap-up video.
“There were also a number of student panels, a session on the International Student Wellbeing Strategy and a comprehensive student experience breakout programme developed by ISANA, meant the mission to put the student experience at the centre at NZIEC was well accomplished.”
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- South Korea Student fair
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Around the world in five
Asia
China urged to “go global” as NAFSA cohort returns
Chinese higher education institutions are encouraged to increase their global presence, as a significant number of Chinese universities attended the NAFSA conference in 2023. Despite geopolitical tensions, some American and European universities remain open to collaboration with Chinese institutions. Chinese HEIs are urged to diversify their portfolio and actively engage in international exchanges and cooperation.
North America
U.S. denied more than a third of student visa applications in FY2022
The USA denied 35% of student visa applications in 2022, resulting in an estimated $26.4 billion economic loss. Factors contributing to the increase include high demand, lack of non-immigrant intent, and a shift in source markets, with India surpassing China as the top source country.
South America
Brazil: Affordability will be key to unleashing demand for study abroad
The Brazilian economy is recovering, and there is a strong demand for study abroad among Brazilians. However, students and their families are facing financial challenges, making affordability a key factor in attracting Brazilian students. Scholarships, agent support, and work opportunities will be crucial in attracting Brazilian students in the coming years.
Europe
UK: operational shift in diversify drive mapped
90% of UK universities are diversifying international student recruitment, with changes in application processes, multiple rounds of applications, and the introduction of scholarships to adapt to the global market. Pre-CAS interviews, deposit requirements, and agent quality frameworks are proposed to maintain high recruitment standards and mitigate risks.Africa
Collaboration aims to help make Africa’s youth an asset
African universities unite under the Education Collaborative to transform higher education, focusing on shared curricula, student exchanges, and joint research. The goal is to make Africa's youth an asset, benefiting at least one million students by 2030. The initiative promotes leadership collaboration, incentivizing staff innovation, and embraces a dynamic approach to sustainability for transformative change.
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- FINAL.2020 06 30 Q and A Foreign Nationals Support 1
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From the CE: Accountability and balance
ENZ has experienced a challenging operating environment in recent years, and it continues to work through changing expectations. In order to best prepare the organisation for the challenges ahead, I recently initiated an organisational restructure, the decisions of which were released to staff this week following a two-week consultation process.
I have been very clear as to what I am looking to achieve and have set out the following driving principles of:
- Clear accountability for the delivery of core services and enabling support.
- Achieving a balance between New Zealand based and offshore capability.
- Improving decision making, communication and collaboration by ensuring appropriate spans of control.
- Optimising spend, where appropriate, to meet government expectations.
- Identifying and creating opportunities for investment into the future capability needed to deliver our strategy.
- Positioning ENZ to deliver at speed, with agility and reinforce a culture of high performance.
Key changes include a realignment and reduction of Senior Leadership roles by more than half, a focus on lifting the capability and resourcing of our international teams, changes for Sector Engagement and Services with a pivot toward a stronger focus on international services, and the creation of a Strategy, Capability and Performance Group. In total 28 roles have been disestablished with 17 new roles created.
ENZ now moves into a process to fill these new roles – with leadership roles to be advertised externally shortly. The new organisational structure will come into effect on 3 February 2025.
Change is never easy and I understand how difficult this has been for our ENZ team. I am very proud of the professional way everyone has engaged with this process.
I appreciate your understanding and patience for our people as we work through the implementation of this new structure. In the meantime, your key contacts and teams will remain the same. I will be able to provide a further update in the New Year.
He taonga rongonui te aroha ki te tangata
Kindness to all people is a great treasure.
Ngā mihi nui,
Amanda Malu
Chief Executive
Education New Zealand Manapou ki te Ao -
NZIEC trends in New Zealand
This was no easy feat, especially during a time of increased political activity both here and abroad, a solar eclipse and some intense Game of Thrones chat!
This year’s conference attracted a record number of delegates, so Education New Zealand’s Social Media team embraced the opportunity to build awareness of and join conversation about NZIEC 2017.
During the Conference, 10 ENZ staff members worked on a roster to share news, insights and information from the Twitter handle #NZIEC during each of the plenary and breakout sessions. Our Twitter crew also engaged with delegates who were tweeting about the event.
A Twitter wall was set up during plenary sessions to share tweets in real time during the sessions. This allowed for delegates at the conference to read and also engage on our Twitter platform with tweets currently circulating at that moment.Over the two days, tweets shared about NZIEC gained:
- 31,700 impressions (the number of people who saw tweets about NZIEC)
- 2.1 percent engagement (double the 1 percent benchmark cited for success)
- 2,742 visits to the NZIEC Twitter profile
- 80 new followers on the NZIEC Twitter page
A massive thanks to everyone who helped to make NZIEC such a social success – we look forward to 2018’s conference in the Capital!
- PMSA Asia Market Update