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ENZ expands annual agent co-investment initiative for 2020
Successful proposals have been selected, and co-investment activities are already underway in Latin America and Greater China. Activities include counsellor training, virtual campus tours and a new digital publication for prospective students.
In the coming months, the selection process will begin in the Malaysia, Indonesia, Viet Nam, Thailand and Philippines markets.
The selected education agencies will be running their co-investment activities between August and December, so that institutions are able to virtually attend activities or contribute information during what is usually the peak promotional season in-market.
The initiatives recognise that although students are not being recruited to begin study in New Zealand now, they are seeking information for study destination decisions which begin years before their international study experience commences.
ENZ’s agent co-investment initiatives promote a high quality student experience by supporting those agencies with proven high visa approval rates in our target markets, which is particularly important as students require transparent and reliable information on their study plans during COVID-19.
“These initiatives are a wonderful way to support ENZ recognised agencies (ENZRA), and the ENZ team is intending to continue offering them in various markets to keep the New Zealand story alive and nurture existing relationships,” says ENZ Manager Education Agents, Geneviève Rousseau Cung.
“They also supplement the global ENZ agent webinar updates being provided across all markets, and tailored ENZ workshops, seminars and training sessions for agents in priority markets.”
China
Education International Cooperation (EIC), one of the largest international education agencies in China, was one of the eight successful ENZRA agencies chosen by the selection panel as a partner in the Agent Co-Investment Initiative.
One of the deliverables is a press conference and promotional campaign for the 2020 Study in New Zealand Report that includes data from an EIC-conducted survey and an analysis of EIC’s internal application data.
The report is one of the first produced by a Chinese education agency and gives students and parents a clear guide to studying in New Zealand. EIC reported high praise from families and New Zealand institutions on the 2018 report, which is one of the motivations for continuing the research and press conference annually.
“I believe the data will provide some important information and thinking for ENZ and New Zealand institutions, and strengthen the in-depth understanding of the Chinese market,” EIC Director of Australia & New Zealand – Division of Student Recruitment, Celia Liu, says.
“To coincide with the release of this report, EIC will also invite New Zealand institutions to participate in promoting the virtual event on 12 September.”
Latin America
In Latin America, student interest in New Zealand has increased due to the excellent reputation gained since the beginning of the pandemic in March. In order to show our commitment to agents in-market, we’ve selected projects from 14 ENZRA agents:
- Five from Brazil (Australian Center, Information Planet, Up Study, Yazigi and YES)
- Three from Chile (Global student, Hain y Viaja Estudia)
- Six from Colombia (Babel Studies, Extudia, SEA, Student Connection and Viva en NZ)
The activities proposed range from the creation of a digital magazine for prospective students, online campaigns to virtual events, all of which began in July and will end in September. Some projects are also supported by a New Zealand institution, for example, YES Intercâmbio from Brazil is working with Massey University and Southern Institute of Technology (SIT), and Hain Chile working together with AIS and Western Springs High School.
At this time of uncertainty, other initiatives that are part of the ENZ Agent Co-Investment include contingency plans to account for the changing international education landscape. ENZ’s team in Latin America remains in close contact with our agency partners around any proposed changes to the submitted plans to allow flexibility and support while maintaining the integrity of the ENZ Agent Co-Investment Initiative.
“We are pleased to support and work with agents in these initiatives, which help to maintain the New Zealand education brand alive and relevant as we enter what is expected to be a hyper-competitive scenario in the next years,” ENZ Director of Education for Chile and Colombia, Javiera Visedo, says.
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Registrations open: NZ Vocational Education and Training Research Forum
The NZ Vocational Education and Training Research Forum (NZVETRF) is a multi-sector opportunity for discussing ‘what works’ in vocational education. In 2020, the forum will be delivered fully online, including international keynotes, and a curated programme of breakout sessions, along with interest based ‘hangouts’ and expert sessions.
The new partnership with Skills International extends the reach of the forum to an international network, to learn from and contribute to global developments in VET to support the COVID-19 recovery efforts.
CEO of The Skills Organisation, Garry Fissenden, says vocational education and training will be a critical component of the response to the employment, economic, and social shocks caused by COVID-19 around the world. He says:
“With New Zealand’s vocational education sector embarking on a major reform, now more than ever is a time to come together to share evidence and capability of how vocational education and training can support skills and productivity, and wider wellbeing.”
For more details, head to the NZVETRF website.
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Education consultancy Edified to offer another round of Energiser Grants
Edified is a specialist higher education consultancy that works with educational institutions in the UK, Australia and New Zealand.
Applications are now open for grants to support students and graduates with a vision and a plan to improve education in their community. A total of three grants are on offer, for a project in each of the following categories:
- To improve any type of education
- To improve education in safety, health or wellbeing
- To improve education for women or about gender equity
EEGs are open to people of any nationality (domestic and international) who are currently studying at, or have graduated in the past five years, from an Australian, New Zealand or UK Higher Education, Vocational or English Language institution (part-time, online and offshore campuses accepted). Your project can be delivered in any country in the world.
For further details on eligibility, past winners and how to apply, visit www.edified.com.au/post/energiser-grants
Applications close on 31 October 2020.
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Around the world in five
CHINA
Studying Abroad (magazine affiliated with Guangming Daily)
The August issue of this Mandarin-language magazine shines a spotlight on New Zealand as an education destination. It features interviews with both New Zealand's Ambassador to China and Mongolia, Clare Fearnley and ENZ Director for Greater China, Miranda Herbert.
GLOBAL
‘How to live in a pandemic’: The university class we need during COVID-19?
The COVID-19 pandemic has demonstrated that health is a deeply interdisciplinary issue, demanding expert responses from a cross-section of fields: the arts, public health, social work and K-12 education among them.
AUSTRALIA
Australia visa data raises questions about student swerve
Australia’s latest offshore visa application data which revealed varying declines from important source countries has raised important questions about international student behaviour, and whether or not they are deferring to alternative destinations.
GLOBAL
What we have lost: International education and public diplomacy
Entangling universities with geopolitics can mean a bad student experience has a far broader cost.
GLOBAL
Online testing will become “the norm”
Online secure exams are becoming increasingly popular because of the Covid-19 pandemic, and in the future online testing will become the norm, according to LanguageCert’s chair of the Advisory Council.
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Summer plans: what students need to know
Under current border settings, tertiary-level international students will need to make careful and informed decisions about their plans for the summer period.
Any international student who chooses to return home (or otherwise leave New Zealand) over the summer break needs to be aware that they are not eligible to re-enter the country to continue study in early 2021 under current border settings. Students facing hardship will need to reconsider whether they should continue to stay in New Zealand or are better to return home.
International students currently in New Zealand who intend to continue to study in 2021 have the following options at the end of this academic year:
- Remain here over the break and continue their New Zealand study next year
- Find additional summer school study programmes
- Return home and continue their New Zealand study online next year, if their institution supports this option
- Return home and cease their New Zealand study.
Study providers are asked to ensure they are familiar with their ongoing Code obligations over the summer period, and to assist students to understand their options.
Education New Zealand wants to complement and spread the word about the excellent work the sector and regional economic development agencies are all currently undertaking.
We are also mindful that remaining in New Zealand will bring challenges for students and so supporting student connection and wellbeing is also a focus over this time.
At ENZ we are:
- Creating new NauMai NZ pages, specifically aimed towards keeping students in New Zealand over the summer.
- The aim of these pages is to provide a central repository of activities and opportunities, addressing key themes of study, recreation, skill development, and connection with other students.
- They will signpost out to activity happening at a regional and national level, as well as highlighting ENZ-led online initiatives.
- These pages will be live at the end of September
- Hosting a Summer in NZ online virtual fair for international students in NZ on 31 October, where regions and contributing organisations will have a chance to showcase summer activities that they are developing and delivering. Students will be able to register via NauMai NZ at the beginning of October.
- Activating a variety of communications channels to direct students to NauMai NZ and the Summer in NZ fair to maximise awareness of summer opportunities and to gently encourage consideration of further study to those whose programmes may be finishing.
- Facilitating online events and opportunities to support student wellbeing and connection over the summer period.
We look forward to showcasing the fantastic experiences for students here in New Zealand over summer 2020/2021, building their capability, and supporting their wellbeing and connection to Aotearoa New Zealand. Further information will be available in the coming weeks.
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From the CE: Rebuilding and reshaping our sector
The Recovery Plan for International Education, released in late July, is a plan to support the rebuild, recovery and reset of the international education sector with an eye on the future. It’s made up of three concurrent workstreams to stabilise, strengthen and transform international education.
Since its release, Education New Zealand, with other government agencies, has been carrying out a short, focused engagement on the plan with our peak bodies and providers.
So far, we’ve met with representatives from groups, including schools, some PTEs, parts of the university sector, ITPs and English language sectors, as well as the New Zealand International Students’ Association and EdTech NZ. And further meetings are scheduled.
We have heard from you on a variety of topics. Naturally, the most common concern is around student re-entry. Other topics focused on encouraging cross-sector collaboration and hearing student voices as we rebuild our sector. We also know that each part of the sector has its own unique challenges and needs.
These conversations are only the beginning of our engagement with you. There will be many more opportunities to discuss and collaborate as part of the strengthening and transforming workstreams of the Plan, and on the Government’s vision for international education.
Next, the Ministry of Education and ENZ will co-host deep-dive workshops with sub-sectors on both the Recovery Plan and issues particular to them.
You can read more on the overall Recovery Plan on ENZ’s website: Recovery Plan for International Education. This page will continue to be updated as our work develops.
Here at ENZ, we have realigned our activities and resources to implement the Recovery Plan. We have launched our new business plan for 2020/2021, called Building a New Future.
There are major areas for us to focus on, including the retention of as many students already in New Zealand as possible, early re-entry of students, renewing and reshaping future options (such as different modes of delivery and student decision-making), and creating deeper understanding of the benefits of international education, both in New Zealand and globally.
I’d like to reinforce that throughout this change, the goals of New Zealand’s International Education Strategy – an excellent education and student experience, sustainable growth, and global citizens – remain our beacon on the hill.
Finally, I’d like to thank you for meeting with us over what continues to be an incredibly difficult time. We value your honest feedback and look forward to continuing to work with you to rebuild and reshape international education,
Ehara taku toa I te toa takitahi, engari he toa takitini
My strength is not that of a single warrior but that of many.
Ngā mihi,
Grant McPherson
Chief Executive Education New Zealand Manapou ki te Ao
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Registrations open for ENZ Market Update Webinar – China
ENZ's team in China has organised an industry webinar to introduce new team members, and offer local market updates and insights from external experts, including one of China’s largest education agencies.
The team will share information around the initiatives they are progressing in-market and opportunities for New Zealand institutions to be involved.
This is a great opportunity for New Zealand education providers to receive local in-market intelligence from ENZ staff and hear from Chinese education agents.
ENZ Market Update Webinar – China
When: Monday 28 September 2020, 3pm New Zealand time/10am Beijing time
Please register at the link below:
https://enz.zoom.us/webinar/register/WN_m2v3xniOTz2eNp7j6tN_Qw
And email any questions you’d like covered in the webinar to the ENZ China team at china@enz.govt.nz.
- MaiENZ
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Terms & Conditions
GENERAL
The MaiENZ industry portal and its websites are owned and maintained by Education New Zealand (ENZ), a Crown Entity funded by the New Zealand Government.
The following terms and conditions of use of MaiENZ and its websites form a contract between you and ENZ for your use of its websites and associated material, Assets and content (Terms).
ENZ may revise these Terms by giving you notice. ENZ will notify you of any changes by displaying the changes on its websites, and by continuing to use this portal and ENZ’s websites after such notification, you will be deemed to have accepted the changes.
Interpretation
Where a logon is obtained by an individual for use only by that individual, in these Terms, the words ‘you’, ‘your’ and ‘user’ refer to that individual.
An ‘Asset’ describes any item listed in the Brand Lab i.e. image, logo, photograph, video, PowerPoint template or campaign creative.
‘Usage Rules’ refer to the specific terms that accompany and apply to the use of each individual Asset or category of information, and may include usage instructions, requirements, limitations, or descriptions.
Copyright and permission to reproduce
Unless otherwise indicated, copyright in all material available on any of Education New Zealand sites is owned by Education New Zealand. You can reproduce this material free of charge without further permission, as long as you:
- Reproduce the material accurately;
- Do not use the material in a derogatory manner or a misleading context; and
- Acknowledge the source and copyright status of the material.
- Comply with all applicable laws (including the Privacy Act 1993) and its respective publicly available privacy policies (as may be amended from time to time) in relation to access to, possession, use and disclosure of data available on our websites
Third party materials
Some information on ENZ’s websites is the intellectual property of third parties.
ENZ has obtained a licence or consent from these third parties for the use of that material on its websites and by registered users. Your rights as a registered user in relation to ENZ-provided information are defined by, and limited to, these Terms.
Liability and indemnity
You warrant that you shall not at any time take any step or make any omission that brings the reputation or good standing of the author of the information, ENZ or New Zealand into disrepute. In addition, you must acknowledge the author of the information in any use of that information.
You will defend and indemnify ENZ against all costs, expenses and damages incurred in connection with any claim against ENZ arising out of or related to: (a) a breach by you of these Terms; (b) the use of the information either alone or in combination with any other material; or (c) any claim by a third party related to the use of the information either alone or in combination with any other material.
If ENZ becomes liable to you for any form of loss or damage, ENZ’s liability to you arising out of all claims for loss or damage under these Terms will not exceed in aggregate $1.00.
Disclaimer
The information is provided to you on an ‘as is’ basis. ENZ does not give any warranty or other assurance as to the accuracy, completeness or fitness for any particular purpose of the information appearing in its websites. To the fullest extent permitted by law, ENZ disclaims all responsibility for any damages or losses (including, without limitation, financial loss, damages or loss of business, loss of profits or savings, direct and indirect or consequential damages or losses) arising in contract, tort (including negligence) or otherwise from the use of, or inability to use the information or from any action or decision taken as a result of using the information.
If, for any reason whatsoever and at its sole discretion, ENZ wishes to or is required to terminate this licence, it may do so immediately by giving written notice to you. On receipt of this notice you must, as directed by ENZ, return all copies of downloaded information to ENZ or destroy all copies of that downloaded information that is in your possession. You must also provide a written undertaking that no further copies of the information are or will be used or retained by you for any reason.
These websites may contain links to third-party websites that are not under the control of ENZ. ENZ does not endorse and is not responsible in any way for any information, content or material that is available on such third-party websites.
Trademarks
The name, logo and tagline THINK NEW and EDUCATION NEW ZEALAND are trademarks of ENZ. You are not permitted to use or reproduce, or allow anyone to use or reproduce, these trademarks for any reason without ENZ’s express written consent.
Or
The trademarks appearing on ENZ’s websites belong to us, our suppliers or our licensors. You must not use or reproduce or allow anyone to use or reproduce those trademarks for any reason without, in the case of our trademarks, our prior written permission or, in the case of third-party trademarks, the written permission of the owner of the relevant trademark.
Confidentiality
All information provided, or made available, as part of ENZ’s websites is the confidential information of ENZ. You must hold and maintain all confidential information in strict confidence, except where disclosure is permitted under the terms of a licence.
Availability of websites
You agree that ENZ’s websites:
- May not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes); and
- ENZ may, at any time and for any reason, make its websites, or any part of its websites unavailable to you.
Other
ENZ may update or change any information on its websites, at any time, without notice (but will give you notice when there is a change to the Terms). In the unlikely event that an unauthorised person makes changes to these websites, ENZ does not accept responsibility for those changes. Errors are subject to correction.
These Terms will be governed and interpreted in accordance with the laws of New Zealand.
Access to services
You will be permitted access to resources as long as you have validated your email address for your MaiENZ account and then according to the criteria for the following labs or services.
IntelliLab
- You are a New Zealand education provider, education agent or government worker.
- Your email address is part of a domain belonging to an ENZ-trusted organisation.
Skills Lab
- You are a New Zealand education provider.
- Your email address is part of a domain belonging to an ENZ-trusted organisation.
My ENZ Marketing Insights
- You are a New Zealand education provider.
- Your email address is part of a domain belonging to an ENZ-trusted organisation.
- You have a search listing on the Study In New Zealand website.
Enrolment Opportunities
- You are a nominated individual (usually from the admissions team) from a New Zealand education provider.
- Your email address is part of a domain belonging to an ENZ-trusted organisation.
Account revocation
Your account will be revoked for:
- Misuse of data, and/or
- Not adhering to these terms and conditions.
Suspension for services
Your access to some services may be suspended for:
- Misuse of data for that service, and/or
- Not adhering to the terms and conditions of that service.
Or, in accordance with ENZ’s rights to amend, suspend or terminate access to services for New Zealand international education providers, your access may be suspended if you do not meet the following conditions:
- Signatory to the Education (Pastoral Care of International Students) Code of Practice 2016;
- Registered by the New Zealand Qualifications Authority with a Ministry of Education identification number; and
- For all non-university Tertiary Education Organisations (TEOs), the maintenance of a Category 1 or Category 2 status under External Evaluation and Review (EER).
Use of Data
- Compliance with Law: Each party shall comply with all applicable Laws (including the Privacy Act 1993) and its respective publicly available privacy policies (as may be amended from time to time) in relation to its access to, possession, use and disclosure of the Data.
- Necessary consents: Each party warrants that it has all necessary authorisations and consents required to disclose Data to the other party for the Purpose.
- Revocation of consent: To the extent any Prospective Student notifies a party that they wish to revoke their consent to the sharing of Data between the parties for the Purpose, the notified party shall promptly inform the other party of such revocation of consent and both parties shall as soon as practicable cease accessing, using, sharing, transferring or otherwise disclosing any of the Data that relates to the relevant Prospective Student.
- Permitted uses of Data: Subject to compliance with the terms of this agreement, either party may copy, modify or create derivative works from any Data, in order to receive the benefits of this agreement and achieve the Purpose. For clarity, any such derivative works and the use of any data comprised in such works, shall also be subject to the terms of this agreement.
User responsibility
If you create an account on the MaiENZ, you are responsible for maintaining the security of your account.
You are responsible for taking reasonable steps to maintain the confidentiality of your username and password. You must immediately notify ENZ of any unauthorised uses of your information, your account or any other security breaches.
Brand Lab
Terms of use overview
All assets are free to use as long as the full terms of use, licence rules and usage instructions are followed.- Use of assets must inure to the benefit of Education New Zealand in some way.
- All assets must not be used past the Expiry date of Licence of the particular asset.
- All use of assets must comply with the Brand Guidelines and any Usage Rules both of which form part of these Terms.
Copyright and permission to reproduce
ENZ is willing to license the use of The Brand Lab’s Assets to you only if you accept all of the following Terms.Please read these Terms carefully because downloading and/or using the Brand Lab’s Assets will be deemed to be your acceptance that you are using The Brand Lab’s Assets on the following terms.
The Assets and all of the content on the Brand Lab website is protected, including, without limitation, by copyright and other laws of New Zealand, international conventions and similar laws abroad. Copyright and other intellectual property rights in the Assets, is owned or controlled by ENZ or its licensors.
ENZ grants, and you accept, a licence to use the Assets on a royalty free, non-exclusive and non-transferable basis subject to the following conditions:
- You comply with ENZ’s Brand Guidelines, the Usage Rules and these Terms, including without limitation the permitted use requirements set out below.
- You may only use the Assets for the purpose of promoting New Zealand as an education destination.
- Material produced by, or on behalf of, you, which features any of the Assets, must be predominantly distributed outside New Zealand.
- The Assets must not be used for paid advertising.
You agree and acknowledge that:
- You neither have nor will obtain any right, title or interest in or to the Assets, except to the extent any rights to use the Assets are specifically granted or confirmed to you under these Terms; and
- You will only use the Assets in a commercially responsible manner and style that will protect and enhance the prestige, image, reputation and goodwill of the Assets and ENZ.
Permitted use
The rights granted to you by ENZ vary according to the category of the Asset. In addition to the Usage Rules accompanying each Asset, ENZ requires you to comply with the following use requirements for each of the listed Asset categories:ASSET CATEGORY PERMITTED USE USE THAT IS NOT PERMITTED Library images All use by ENZ, ENZ’s partner government agencies and educational institutions worldwide is permitted. Hero images All use by ENZ, ENZ’s partner government agencies and educational institutions worldwide is permitted other than use for television. These Terms do not grant you any rights to use the ‘hero images’ Assets in any television broadcast. Video Non-broadcast and promotional use is permitted including use on a website which is ‘click to view’, YouTube channel, DVD screening to internal audiences, public relations and editorial use.
Audio and visual edits and caption change-outs are permitted, provided that they do not affect the original performance.
These Terms do not grant you any rights to use ‘brand video’ Assets in any television broadcast. All other Assets (not specifically allocated to any of the categories listed above) All use by ENZ, ENZ’s partner government agencies and educational institutions worldwide is permitted. If there is any inconsistency between these Terms and the Usage Rules accompanying each Asset, the specific Usage Rules accompanying each Asset will prevail.
Media Centre
NOTE: If you use any content from this website, we reserve the right to share your published content with our industry partners and stakeholders. These would be relevant parties and not for commercial use.
Embedded content
Embedded content (including embedded images and embedded video content) on this website are embedded from a third party-hosted site. Embedded content is subject to the licence terms of the location at which such content is hosted or the licence terms imposed by the owner of such content. Embedded content may be used or linked to only in accordance with the terms of the relevant licence. You are liable for any consequences of failure to comply with those licence terms.Copyright clearance and permission to use
Images on this website that are made available for download must not be used in paid marketing or advertising and some images are only available for editorial use outside New Zealand. An image should feature the credit as shown and where practical. If an image is not downloadable, you may request our consent to use certain material.NOTE: Editorial content may be used verbatim or edited by international media to tell a New Zealand education story. While we do not demand a credit for written content, a link to studyinnewzealand.govt.nz is encouraged.
Intellectual property
The materials displayed on this website are protected by copyright and other laws of New Zealand and under similar laws and international conventions abroad. You acknowledge and agree that all copyright and other property rights that may exist on this website including text, illustrations, infographics, photographs, video, music, sounds, layout, designs and source code belong to us or to our licensors (together, ‘our intellectual property’).Except as permitted in the ‘embedded content’ or ‘copyright clearance and permission to use’ sections, or with our prior written permission in other cases, you may not in any form or by any means: use, copy, modify, adapt, reproduce, store, distribute, print, display, perform, publish, communicate or otherwise deal in any way with our intellectual property; or commercialise any information, products or services obtained from any part of this website.
Enrolment Opportunities
Background
a) ENZ has developed an application programme interface that securely stores and shares information regarding Prospective Students and their Enrolment Opportunities at NZ education institutions, where the Prospective Student has expressly consented to ENZ sharing that information with the relevant education institution.
b) The application programme interface also enables education institutions to securely send information back to ENZ about the status and progress of each Enrolment Opportunity shared by ENZ. The institution agrees to provide this information as a condition of using this service.
c) ENZ has agreed to provide the institutions with access to the application programme interface to enable the institutions to access and use the ENZ Data for the Purpose and in accordance with the terms of this agreement. The institutions are required to share institution data with ENZ through the application programme interface for the Purpose and in accordance with the terms of this agreement.Privacy
- The Information includes personal information as defined in the Privacy Act 1993 and is provided to your affiliated institution for the limited purpose of allowing you to contact the Student in relation to their shortlisted study option, or any other course you offer; and
- assess the Student’s potential value to you/your affiliated institution as a student if they were to enrol, to inform the level of contact you/your affiliated institution make with the Student or Enquirer.
- understand and asses any research or statistical analysis reports commissioned by ENZ in relation to student applications or enquiries.
For the avoidance of doubt, the Information must not be used for the purposes of assessing Students’ applications for admission to their shortlisted study option, or any other course you offer.
In receiving the Information, you agree to:
- use the Information only for the purposes authorised above;
- take all appropriate technical and organisational measures to prevent against the loss, unauthorised or unlawful processing, access, or use of Information;
- hold, store and secure the Information in accordance with your own privacy policy;
- immediately notify us of any updates to your email address;
- immediately notify us if you become aware of a privacy breach;
- immediately return, destroy, or otherwise deal with the Information in accordance with ENZ’s instructions in the event that ENZ suspends transferring you Information, and provide evidence to ENZ to demonstrate that you have done so; and
- otherwise deal with the Information in accordance with the Privacy Act 1993 and the information privacy principles contained within it, and the EU General Data Protection Regulation (to the extent applicable).
ENZ requires you to ensure all staff, subcontractors and agents who deal with Information are made aware of and comply with these obligations.
My ENZ Marketing Insights
Reports
If access to a report is granted and the receiver is not its intended audience, this report should not be shared and ENZ should be alerted as soon as possible.Data Breach
Report
If either party becomes aware of any loss, unauthorised or accidental access to, use, alteration, destruction or disclosure of the Data, or any action that prevents a party from accessing the information on either a temporary or permanent basis (Data Breach), that party shall as soon as reasonably practicable after becoming aware of the Data Breach, report the Data Breach to the other party.Cooperation and Mitigation
The parties shall in good faith cooperate with each other in relation to the response to and remediation of any Data Breach, and agree to use reasonable steps to:- address any applicable reporting requirements relating to the Data Breach; and
- mitigate any effects of such Data Breach.
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Privacy Policy and Social Media Transparency Statement
This website and associated sites are created by Education New Zealand, a Crown Entity funded by the New Zealand Government. Follow these links for ENZ's Privacy Policy and Social Media Transparency Statement
Privacy Policy
Copyright
Unless otherwise indicated, copyright in all material, products and services available on this site is owned by Education New Zealand (ENZ). You can reproduce this material free of charge without further permission, as long as you:
- Reproduce the material accurately;
- Do not use the material in a derogatory manner or a misleading context; and
- Acknowledge the source and copyright status of the material.
Unless we give you written permission you may not reproduce, adapt, copy, distribute or incorporate in any other work, in whole or in part, any trade mark appearing on this site, including any Education New Zealand logos or trade marks that appear on this site (including the 'Education New Zealand' logo and the 'New Zealand Educated' logo).
Linked sites
This website may contain links to third party websites that are not under the control of ENZ. ENZ does not endorse, and is not responsible in any way for any information, content or material that is available on third party websites, or the privacy practices of any such third party and its website.
ENZ Digital Privacy Policy
We are committed to complying with the Privacy Act 2020 (New Zealand), and any other applicable privacy laws and regulations, when collecting, using or dealing with any of your personal information.
Like many organisations we collect information about our users for the purposes of:
- Providing you with services that we offer.
- Improving our digital platforms, marketing material and strategies, and to provide you with a better experience when you use our digital platforms and when we provide you our services.
- Giving you a personalised user experience.
- Conducting research and other statistical and data analysis associated with our functions
We collect information about you when you communicate with us, register an ENZ account, visit or use this site or any other online platform, service, application, website or messaging service that we subscribe to or use (each being a digital platform).
What personal information do we collect about you?
If you register an ENZ account we may collect personal information about you including your name, email address, date of birth, gender, nationality, country of residence, qualifications, your intended study plans and preferences, what education agent you are working with (if any) and information relating to your visa applications or enrolment status.
Where you have provided us with your express consent, we may collect information relating to your visa applications directly from Immigration New Zealand.
AgentLab:
While you use our services, we may collect any of the following further information from you:- Your name, email address, residential address, telephone number, gender, date of birth and password.
- Your bank account number and other financial information.
- Information about your education, work experience, skills and qualifications.
- Information on your business such as your company name and number, company size, business type and professional profile.
- Information that you provide to us when we communicate via writing, email or phone.
- Details of your browser, domain name and IP address, and the details of any website you linked from to our website.
- Information obtained from third parties in accordance with this Privacy Policy.
- Other additional information required from time to time.
Unfortunately, if you choose not to provide information when we ask for it, you may not be able to use our website or the services we offer.
Enrolment Opportunities:
We may also collect aggregated information generated by our systems, which tracks traffic to, and within, our Website or Platform, but does not relate to you personally. We are providing a service to the school/education provider that you submit an application to through the Platform and so we are collecting and processing application information solely on such third party’s behalf. Additionally we may be provided information about you by Education New Zealand through the My StudyNZ website API.Other:
We may also collect information relevant to our Digital Platforms, our marketing strategies and our services, including information on:- IP addresses
- Search terms
- Pages accessed and links clicked
- Dates and times of visits
- The immediate previous site visited
- Operating systems (eg Windows, Mac)
- Web browsers
- Internet activity, whether on this website or any other
Where we use this information for statistical purposes, all users are anonymous and not personally identifiable from the information.
How do we use your personal information?
Personal information collected through any Digital Platform or the ‘Join Us’ , 'Subscribe', 'Contact Us' and any other form on this website, or from Immigration New Zealand will be collected by Education New Zealand and will be used to provide you with any service that you have requested, for our legitimate interests, or in accordance with your consent, including for the purposes of:
- For research, surveys, and other statistical or analytical purposes in connection with our functions.
- Meeting any of our legal or other regulatory obligations.
- Providing your personal information to Education New Zealand’s agents, education providers and institutions.
- Facilitating communications between Education New Zealand, you and/or its agents, education providers and institutions.
- Education New Zealand’s communications, and marketing and promotional information and materials about Education New Zealand, its programmes and activities, and its agents, education providers and institutions.
Use of cookies
A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive, then sent back to the server by your browser each time you access certain sections of our Digital Platforms.
Like many organisations, Education New Zealand uses cookies to store and track information about you when you are on our Digital Platforms so that we can provide personalised services that better match your needs and interests. We also use cookies, including Google Analytics for the Advertising Features Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting and DoubleClick cookies, to collect information on how you use the website.
Third parties including Google Analytics use this information to perform statistical analysis of user behaviour and demographics. We may use this analysis to understand the key characteristics of visitors to any Digital Platform on an anonymous and aggregate level which assists us to improve and personalise your experience with Education New Zealand. We also use the information provided by third parties including the Google Analytics Remarketing service to better target our online advertising including based on your previous visits to any Digital Platform, and to present you with relevant advertising on third party websites. Education New Zealand may disclose the information collected by cookies, in an aggregate (not personal) form only, to Google and third parties including advertisers or potential advertisers.
If you do not want information to be collected by cookies there is a simple procedure in web browsers which allows you to manually disable the cookie function. If you want to know how to do this, please look at the help menu on your browser. Additionally, you can modify your privacy settings to choose how your personal information is managed by Google. For more information please see here.
Education New Zealand uses a number of Digital Platforms that are operated by third party platform providers to interact with you, including social media platforms (for example Facebook). You can also register an ENZ account using sign-in services provided by third parties, including certain third party social networking platforms. When you visit a Digital Platform that is operated by a third party, or log-in using a third party’s sign-in services, the platform provider may also collect your information (this is outside Education New Zealand’s control). Collection and use of this information will be governed by the terms and conditions of that platform, including its privacy policy. Please refer to the relevant third party platform provider websites for more information. ENZ does not endorse the use of any third party platform nor does it take any responsibility for the privacy practices of any third party platform provider.
Other than as stated above, information will not be shared with third parties outside of Education New Zealand (or its affiliates and related parties) except where required by law. We may also disclose your personal information if and to the extent we are required to do so by law or at the request of a government agency that has authority to compel us to disclose your personal information.
Munchkin cookie
We embed a Munchkin Javascript snippet on our site. When visitors come to a site, we place a cookie in the visitor's web browser (if there wasn't already one) and send messages to our servers about that visitor's web activity. It is a first party cookie and is only visible for us.
Munchkin automatically gathers the following information:
- Page Visits
- Link Clicks
- IP Address
- Referrer
- Our cookie ID
If you prefer that we do not place this cookie on your web browser you may opt out by clicking the Do Not Track (DNT) feature in your browser. This prevents tracking for your particular browser and device.
Who will we share your personal information with and why
We may share information that we collect about you in accordance with, and for the purposes set out in these terms, and we may share information about you with:
- Education New Zealand's agents, education providers and institutions if you have completed any forms or submitted any enquiries connected to that third party and consented to such disclosure.
- Our service providers that we have engaged to provide a service to us in relation to our functions, this website or any service that we have agreed to provide you. For example, we may share information about you with a service provider that we have engaged to provide technology services or customer support services.
- Any other organisation or person that you have authorised us to disclose your information to.
- Immigration New Zealand.
Information we share with our agents, education providers and institutions will be processed, stored and secured by the relevant organisation in accordance with their own privacy policy. These agents, education providers and institutions are located either within the EU (agents) or New Zealand (education providers or institutions). Before you consent to us disclosing your personal information to our agents, education providers or institutions we recommend that you review their privacy policies and agree to the terms on which they will process your personal information.
Any personal information that we disclose to our third party service providers to enable them to perform a service for us will be processed in accordance with our obligations under the Privacy Act 2020 and the principles of the GDPR. Where any personal information is to be transferred outside of the EU or New Zealand for the purpose of processing, we will ensure that appropriate technical and organisational measures are in place to ensure the third party service provider protects the data to the same standard as required under the GDPR (e.g. the information will be transferred to a country with adequate privacy laws, to an organisation who is certified under the US/EU Privacy Shield, or we will enter into standard contractual clauses (as approved by the European Commission) with those service providers.
We may disclose information about you if, and to the extent that, we are required to do so by law, or at the request of a government agency that has authority to compel us to disclose information about you.
Retention of personal information
We only keep your personal information for as long as required to provide you with the services you have requested, for the purposes outlined in this privacy policy, and for any legal purposes for which we are required to keep the information (i.e. audit purposes).
Your acceptance of these terms
By registering an ENZ account, submitting information to Education New Zealand (including the ‘Join us’ or by completing or submitting an enquiry form, 'Contact Us' or/and any other form on this website) or by using, or communicating with us through any other Digital Platform, you agree to the collection, use and disclosure of your information as described above.
If you have provided your child or dependent’s personal information to us, you confirm that you are authorised to do so.
If you do not agree to the terms of this policy, you will not be able to register an ENZ account, Education New Zealand will not accept your form or enquiry, and your information will not be processed or referred on to Education New Zealand’s agents, education providers and institutions.
Where you have given your consent to specific purposes of processing, you may withdraw your consent at any time by any of the following means:
- To stop receiving marketing and promotional information and materials about Education New Zealand, its programmes and activities, you can click the unsubscribe facility in any of the electronic communications that we send you.
- To opt out of the use of cookies or other profiling/analytic tools, you can change the settings on your device.
- To close your ENZ Account you can contact us at the details set out below and we will do this for you.
Your rights
You have the right to view and change any personal information Education New Zealand holds about you at any time.
You have the right to object to the processing of your information, request that we delete your personal information, and/or that we transfer your personal information to another organisation.
Information will be held by Education New Zealand. You may request access to, correction or deletion of your personal information held by Education New Zealand by writing to our Data Protection Officer at Level 5 Lambton House, 160 Lambton Quay. PO Box 12041, Wellington 6144, New Zealand, or by contacting Di Solomon on +64 4 472 0788 or privacy@enz.govt.nz.
If there is a reason under the Privacy Act, GDPR or other applicable law for us not to comply with your request, we will notify you in writing setting out the reasons for the refusal (except to the extent it would be unreasonable or unlawful to do so) and advise you of the mechanisms available to you to complain about our response.
For more information about your rights or to make a complaint about our privacy practices you may contact either the Office of the Privacy Commissioner (New Zealand) or your local supervisory authority.
Immigration New Zealand Data Agreement
Where you have provided your express consent, personal information collected through any Digital Platform (on this website) will be collected by Education New Zealand and will be used for the purposes of providing your personal information to Immigration New Zealand to request and receive updates on the status of any student visa applications you have submitted. This will enable us to provide a more personalised digital experience, and enable us to undertake certain research and statistical analysis associated with our functions.
Additional terms relating to registration of an ENZ Account
You can choose to create an ENZ Account to collate and store information relating to your student application.
It is your responsibility to maintain the confidentiality and security of any information that may be used to access your ENZ Account, including your password.
ENZ reserves the right at its discretion to suspend, modify or terminate access to your ENZ Account at any time with or without notice to you.
Any information that you rely on through use of an ENZ Account is entirely at your own risk. You are solely responsible for the actions you take in reliance of the information available on or accessed through your ENZ Account.
ENZ Accounts are provided on an "as is" and "as available" basis. ENZ does warrant that ENZ Accounts will be free from errors, timely or secure.
Exclusion of our liability
You acknowledge and agree that:
- to the maximum extent permitted at law, any and all liability of Education New Zealand and its directors, officers and employees to you under or in connection with these terms and conditions, this website or your use of this website is excluded; and
- the exclusion in paragraph (a) applies regardless of whether liability arises in contract, tort (including negligence), equity or by statute or other legislation, and whether such liability is for direct, indirect, consequential or punitive losses or damages, or loss of profit, income, data, business opportunity or anticipated savings.
It is up to you to ensure you are protected against viruses, worms, trojan horses, spyware, malware or other items of a destructive or harmful nature.
Your indemnity
You agree to indemnify, and keep indemnified, Education New Zealand and its directors, officers and employees against any and all actions, claims, proceedings, losses, liabilities, damages, costs and expenses (including legal costs) suffered or incurred by any of those persons arising out of or in connection with:
- your use of this website; and
- any breach by you of these terms and conditions.
Severability
If any provision of these terms and conditions becomes or is held invalid, unenforceable or illegal (whether partly or in full) for any reason, that provision (or part of that provision) will be severed from the remaining terms and conditions, which will continue in full force and effect.
Governing law
These terms and conditions, your use of this website, any information contained on it, and any dispute arising out of such use of this website are subject to the laws of New Zealand. You submit to the non-exclusive jurisdiction of the courts of New Zealand in relation to these terms and conditions, your use of this website and any dispute arising out of such use of this website.
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Social Media Transparency Statement
This transparency statement explains how ENZ uses and engages on social media in accordance with the Public Service Commission’s Guidance for State services official use of social media.
How we use social media
We use social media to:
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promote New Zealand as a study destination globally and support the delivery of education services offshore.
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promote ENZ’s offshore government-to-government activities – including activities of other New Zealand government agencies such as the Ministry of Foreign Affairs and Trade, Tourism New Zealand and New Zealand Trade and Enterprise, and Immigration New Zealand – to raise the profile of New Zealand education
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provide information to prospective international students and their families about studying with New Zealand
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promote our work with the international education sector to ensure international students continue to receive a high-quality experience while living and studying in New Zealand
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spread the word within New Zealand about the social, cultural, and economic benefits that international education brings to the country
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inform the New Zealand public of ENZ-administered Prime Minister’s Scholarships that enable New Zealanders to have enriching learning experiences overseas
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share news and updates via our digital channels (news, images, publications, videos) with the international education sector in New Zealand
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share information about careers and job vacancies at ENZ
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promote and repost articles, updates, and publications that are relevant to our key messages, objectives, promotions, or updates.
Engagement
We welcome feedback and ideas from our followers and will try to join these conversations and respond as promptly as we can where possible.
All social media accounts are monitored from 8am – 5.30pm on weekdays and sporadically outside these hours. We will respond to private or direct messages, as soon as we can, during business hours. If you have an urgent query, please contact us directly.
We may choose to repost, @mention, or post information by other organisations and/or individuals for the interest and information of our followers. However, we do not endorse or guarantee the accuracy of this information.
We may follow/like organisations and individuals that are relevant to our organisation. This does not imply endorsement or guarantee the accuracy of their information.
At times, people employed by us may engage on platforms such as LinkedIn and other online channels. Any opinions or views expressed on these platforms belong to the individual staff member. Our staff acting in an official capacity will identify themselves and state that they are representing Education New Zealand Manapou ki te Ao.
Read more about engaging with us on social media here: Engage with us on social media [link to be added]
Enquiries and complaints
Members of the public have the right to raise any concerns about ENZ’s information gathering activities or use of social media. If you have any enquiries about our information gathering and social media activities, or believe we have not acted in accordance with the Transparency Statements above, you can contact us at the following address:
Level 5, 160 Lambton Quay
Wellington 6011
New Zealand
Tel: +64 4 472 0788If your query is about our information gathering, please email: enz.ministerials@enz.govt.nz.
If your query is about our use of social media, please private or direct message us on the social media channel of concern, or email: media@enz.govt.nz
All concerns and complaints will be dealt with in a timely manner.
Engage with us on social media
We welcome interaction with you on our social media accounts. The information below sets out how we use social media and the terms under which we invite you to engage with us.
Join one of our social media channels and take part in the conversation:
Terms of use for social media accounts
Before you engage with us through our social media channels, we encourage you to read each channel's terms of use as well as our terms of use below.
What not to post
Please remember that our channels reach people of all ages and backgrounds. We ask that your comments are respectful to ENZ, its staff, and other users.
With this in mind, here’s what NOT to post on our social media pages:
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Abusive or derogatory comments about others – we will hide these posts immediately and repeat posts of this nature will result in you being blocked from posting to our page.
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Defamatory, libellous, false, or misleading comments – as above.
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Posts containing swear words – please be courteous when posting to our page.
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Promoting a belief, cause, or business – please don't use our pages for promotion of any kind.
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Personal information – about yourself or others, such as private addresses or phone numbers.
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Content that is not relevant to ENZ or its work.
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Content that has political bias – we are a politically neutral organisation, and we will not enter into any discussion related to politics.
We may, at our discretion, report, block or ban anyone who posts the above content or comments, or who breaches these terms of use or the terms of use of a social media channel (see below).
Monitoring
We reserve the right to report or remove (as appropriate) any posts or comments that may affect our neutrality or that do not comply with the:
By using or accessing our social media pages, you are considered to have consented to the conditions of use of that particular social media channel and our individual page or account. These terms of use apply to all our social media channels, unless otherwise specified.
Posts made by others to our social media channels are the responsibility of that person or organisation. They don't necessarily reflect the opinions or policies of ENZ.
Copyright
Crown copyright
The material we make available on our social media accounts is protected by copyright owned by ENZ on behalf of the Crown. Unless indicated otherwise for specific items or collections of content (either below or within specific items or collections), this copyright material is licensed for re-use under the Creative Commons Attribution 4.0 International licence.
In essence, you are free to copy, distribute and adapt the material, as long as you:
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attribute it to ENZ and abide by the other licence terms
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reproduce the material accurately
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don't use the material in a derogatory manner or a misleading context
Please note that this licence does not apply to any logos, emblems and trademarks or design elements. Those specific items may not be re-used without express permission. To enquire about using such items, contact media@enz.govt.nz
Copyright of third parties
Our social media accounts may provide links to other websites or embed material which may contain information that is the copyright of third parties and subject to restrictions on use or reproduction.
You must get permission from the copyright owner to use:
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copyrighted materials from other websites, or
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material on our social media pages that is protected by the copyright of a third party.
Permission to use copyrighted materials from other web sites must be obtained from the copyright owner and cannot be obtained from ENZ.
Licence
By submitting, posting or displaying your content on any of our social media accounts, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide licence to use that content.
Disclaimer
The contents of our social media accounts are intended for informational purposes only. We shall in no event accept any liability for loss or damage suffered by any person or body due to information provided on these sites or linked sites.
The information on our social media sites and all government web sites is provided on the basis that persons accessing the website undertake responsibility for assessing the relevance and accuracy of its content.
These terms of use may be updated at any time without notice.Contact us
Email media@enz.govt.nz if you have any concerns or questions about our social media engagement, or any particular post.
