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• Vic pathway workshop

• J005610 0129

• Karen Rolleston

• NZIEC 2017: Call for speakers open

  ENZ warmly welcomes presentation proposals from across the New Zealand and global international education industry. Presentations can relate to any aspect of the industry.

  Check out the NZIEC 2017 Call for Presenters document and presenter guidance on the NZIEC website.

  Presentation submissions close on 28 February 2017.

  A new partnership

  ENZ is pleased to welcome ISANA International Education Association New Zealand as an official conference partner for NZIEC 2017. The partnership will see ISANA design and deliver a full breakout stream focused on enhancing the international student experience during the two-day conference.

  ENZ Chief Executive Grant McPherson said the partnership was a natural fit.

  “ISANA has a track record of helping education providers to better support international students through the adoption of strategies, models and evidence for teaching, learning and support.

  “ISANA’s involvement in NZIEC 2017 will mean that hundreds of international education professionals attending the conference can access that capability.”

  Check out all the details here.

  Exploring leadership in international education

  At NZIEC 2016 we celebrated the journey our industry has taken from small beginnings to becoming New Zealand’s fourth largest export earner.

  At NZIEC 2017 we will explore the leadership required to raise our vibrant and successful industry to further heights in years to come.

  Whether we are forging positive student experiences, developing cutting edge products and services, taking our international relationships to the next level, or delivering innovative education offerings offshore, leadership matters. 

  Find out more about our conference theme here.

  About NZIEC 2017

  The 26^th New Zealand International Education Conference is expected to attract up to 700 delegates. Registrations will open in April 2017. For more information, check out www.nziec.co.nz.

  We hope to see you at NZIEC 2017!

• iStudent Complaints update

  The iStudent Complaints scheme was set up by the Government to resolve contractual and financial disputes between international students and their education providers. It replaced the International Education Appeal Authority (IEAA).

  All 16 complaints to date have involved Private Training Establishments (PTEs) with the majority referring to providers that are declining course fee refunds after the students withdrew from their study courses. Four cases have been settled, while another two were adjudicated in favour of the education provider. The remaining cases are still going through the resolution process.

  iStudent Scheme Director, Derek Pullen, said the small number could indicate there is little cause for dispute or many students are not yet aware of the scheme.

  He noted that the scheme has highlighted gaps in providers’ internal complaints processes.

  “Under the Education (Pastoral Care of International Students) Code of Practice 2016, providers must ensure they have an effective internal process for addressing grievances, and that international students are informed about the process,” explained Pullen.

  “Providers must also make students aware of the iStudent Complaints scheme and other relevant authorities if the student can't access the internal process or is dissatisfied with the outcome.

  “Yet many of the providers we’ve dealt with don't have a documented complaints process. We urge all providers to ensure they have a clearly documented, up-to-date and easily accessible complaints process.”

  For more information see www.istudent.org.nz.

• entry6

• PMSA 2014 September round

• NauMai NZ is 2

  Since launch, NauMai NZ has had half a million page views and just under 300,000 users accessing practical resources on topics such as Visas and immigration, Personal wellbeing, Housing, and Working, not to mention learning about Māori culture, improving English language skills, making friends, living like a local or getting a part time job.

  The platform has a bounce rate of just 15% and 11,500 students have joined the NauMai NZ database.  ENZ’s AI chatbot Tohu sits on the platform, and the NauMai NZ WeChat mini programme launched late last year, ensures resources are delivered to the platform of choice for Chinese students.

  One focus in 2020 was obviously how to respond to the COVID-19 pandemic. An official COVID-19 page was launched, collating and curating trusted and relevant government information particular to international students. To accompany this page, a ‘Stay Well, Stay Connected’ page was launched, recognising the particular challenges that the pandemic brings around health and wellbeing. These pages have to date received over 90,000 views.

  Throughout 2020, content that wasn’t COVID-19 specific was also developed. Through research, we identified and developed new topics including Managing your money, Sexual healthcare and Dating, relationships and sex.

  As the 2020 academic year ended and borders remained closed, the ‘Summer in NZ’ microsite was launched, remaining live until April this year. The purpose was to inform and support students remaining in New Zealand over summer when they would normally return to their families and home country. The Student Experience team at ENZ was very aware that an unexpected summer in New Zealand may put stress on some students.

  We pulled together information from multiple sources, including from tourism operators and regional development agencies. Summer partnerships with LinkedIn and AFS New Zealand were also promoted to proactively engage students with their skill development resources.  

  NauMai NZ is still growing and as 2021 moves at pace, ongoing content development continues alongside user journey review and improvement.

  “NauMai NZ is a valuable resource enabling ENZ to communicate with and support international students – particularly during the pandemic,” ENZ Director – Student Experience & Global Citizens, Sahinde Pala, says.

  “We look forward to evolving it to better serve students’ needs, both in New Zealand and offshore, in 2021 and beyond.”

  2021 brings a complexity of challenges for students.  The challenge for NauMai NZ is to meet and address those challenges - better supporting the many students who remain studying in New Zealand and the increasing numbers of those studying offshore with a New Zealand provider, and of course being ready to welcome students when they are able to travel here in the future.

  But for now, happy birthday NauMai NZ, and a big thank you from us to everyone who has supported its development and use.

• Letter from the CE: Kiwis see the benefits of international education

  The 2018 Perceptions research announced today tells us that an increasing number of Kiwis value the sector, which is great news. More New Zealanders can see how international students impact on more than just the education provider they are attached to.

  Some of the key findings include that 73% of New Zealanders believe international education benefits New Zealand tourism, 62% believe it benefits our economy and 61% believe it benefits our international networks and trading connections.

  These positive perceptions are growing – more New Zealanders noted these benefits than in previous years.

  This is a fantastic result and reflects the hard work undertaken by education providers, regional bodies, government agencies, students and the many other champions of our sector who tell our story and showcase the many ways international education enhances our country.

  The Perceptions research findings come on top of the $5.1 billion valuation announced last week, which places international education as New Zealand’s fourth largest export industry – one that also supports close to 50,000 jobs.

  Taken together, these reports show an increased understanding among New Zealanders of how international education can help to build New Zealand's global linkages, fill skill shortages, enrich our cultural diversity and grow our regional economies.

  I’m optimistic that this understanding will grow and, by looking to the International Education Strategy to guide us, our sector can continue to deliver for all New Zealanders and provide meaningful experiences for international students.

  For more information on the Perceptions research, click here.

  For more information on the economic valuation, click here.

   

  Grant McPherson

  Chief Executive, Education New Zealand

  

   

   

   

• From the CE: Rebuilding and reshaping our sector

  The Recovery Plan for International Education, released in late July, is a plan to support the rebuild, recovery and reset of the international education sector with an eye on the future. It’s made up of three concurrent workstreams to stabilise, strengthen and transform international education.

  Since its release, Education New Zealand, with other government agencies, has been carrying out a short, focused engagement on the plan with our peak bodies and providers.

  So far, we’ve met with representatives from groups, including schools, some PTEs, parts of the university sector, ITPs and English language sectors, as well as the New Zealand International Students’ Association and EdTech NZ. And further meetings are scheduled.

  We have heard from you on a variety of topics. Naturally, the most common concern is around student re-entry. Other topics focused on encouraging cross-sector collaboration and hearing student voices as we rebuild our sector. We also know that each part of the sector has its own unique challenges and needs.

  These conversations are only the beginning of our engagement with you. There will be many more opportunities to discuss and collaborate as part of the strengthening and transforming workstreams of the Plan, and on the Government’s vision for international education.

  Next, the Ministry of Education and ENZ will co-host deep-dive workshops with sub-sectors on both the Recovery Plan and issues particular to them.

  You can read more on the overall Recovery Plan on ENZ’s website: Recovery Plan for International Education. This page will continue to be updated as our work develops.

  Here at ENZ, we have realigned our activities and resources to implement the Recovery Plan. We have launched our new business plan for 2020/2021, called Building a New Future. 

  There are major areas for us to focus on, including the retention of as many students already in New Zealand as possible, early re-entry of students, renewing and reshaping future options (such as different modes of delivery and student decision-making), and creating deeper understanding of the benefits of international education, both in New Zealand and globally. 

  I’d like to reinforce that throughout this change, the goals of New Zealand’s International Education Strategy – an excellent education and student experience, sustainable growth, and global citizens – remain our beacon on the hill.

  Finally, I’d like to thank you for meeting with us over what continues to be an incredibly difficult time. We value your honest feedback and look forward to continuing to work with you to rebuild and reshape international education,

  Ehara taku toa I te toa takitahi, engari he toa takitini

  My strength is not that of a single warrior but that of many.

  Ngā mihi,

  Grant McPherson

  Chief Executive Education New Zealand Manapou ki te Ao