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• ENZ Procurement Policy 2026 for publishing

• Queenstown Resort College wins big at ITENZ Awards

  QRC won the ‘Inaugural Supreme Award’ at the Independent Tertiary Education New Zealand (ITENZ) Awards.

  QRC also won ‘Provider of the Year’, and Chief Executive Charlie Phillips was recognised with the ITENZ Leadership Award for his contribution to education and the Queenstown community.

  The judges’ panel cited the college’s outstanding graduate outcomes and strong links to industry as key factors in its success.

  The awards were presented at the World TVET 2017 Conference in Queenstown in mid-September.

  The awards come off the back of another big win at the Tourism Industry Aotearoa’s New Zealand Tourism Awards, in which QRC took out the Industry Enabler Award for its ‘stand out’ Queenstown Ambassador Programme.

  “It is fantastic for Queenstown Resort College to be recognised at a national level by both the tourism and education industries,” Charlie said.

  “This will help further establish Queenstown as a serious study destination.”

  In the past year, QRC has introduced a Graduate Diploma in Tourism and Hospitality Management, opened its Tai Tokerau Resort College in Paihia, and purchased a culinary school, now QRC Culinary.

• Digital masterclass a runaway success

  Two New Zealand academics were among the speakers showcasing the latest technological solutions to revolutionise education at this second SEAMEO – New Zealand masterclass.  

  Professor Richard Green from the Department of Computer Science & Software Engineering at the University of Canterbury, who also co-chairs the NZ AI Researchers Association, presented on “AI is Revolutionising Sustainability, Food and Biosecurity”. Dr Suranga Nanayakkara, Associate Professor at the Auckland Bioengineering Institute, University of Auckland, presented on “Kiwrious: Keeping Kiwi Kids Curious”. The other two keynote speakers were from National Institute of Education, Singapore, and Universiti Malaya, Malaysia. 

  The event was broadcast on SEAMEO Secretariat YouTube Channel and targeted policy-makers, government officials, educators, teachers, lecturers at TVET institutions and universities in Southeast Asia and beyond.  

  “The high level of interest in this event reflects the changes that the COVID-19 pandemic has caused in the way we live, work and learn,” said ENZ’s Regional Director, Asia, Ben Burrowes.  

  “A huge part of the attraction of a New Zealand education has been our world-class teaching and learning environment. We have been focusing on teaching 21st century skills within our national education strategy. This includes soft skills enabling our students to become critical, creative and independent learners. Our use of digital technology in the classrooms is also widely recognised and remains a huge focus in our school and tertiary curriculum.  

  “This second Master Class gave teachers and educators in the Southeast Asia region an opportunity to learn more about what a New Zealand education can offer, and broaden their viewpoints on the technological disruptions arising from the COVID-19 pandemic.”    

  Officially admitted as an Associate Member Country in 1973, New Zealand's co-operative relations with SEAMEO include scholarships and provision of experts for SEAMEO Regional Centres. The first SEAMEO-New Zealand masterclass on “Education Technology and Digital Security” was held in September 2021.  

  The 2022 masterclass can be viewed from the following link on the SEAMEO Secretariat YouTube channel https://link.seameo.org/MasterClass/20220524

• Getting started with chatbots

  ENZ is the only country in the world that uses a chatbot to market to prospective international students.

  Tohu is a helpful little bot that sits on Study in New Zealand, NauMai NZ, and the Study in New Zealand Facebook page.

  It answers questions on everything from applying for a visa to what you can do for fun in New Zealand. It gives prospective students an answer to most of their questions immediately, freeing up ENZ’s social media team so they can focus on other projects.

  ENZ’s Director of Planning, Jamie Crump, has developed a whitepaper with ENZ’s chatbot agency partner, Theta, which lays out a framework for developing a chatbot.

  The five-step framework draws on Jamie’s Master of Technological Futures report, and is based on ENZ’s development of Tohu.

  Because ENZ staff can train Tohu on new information at any time, the bot is a versatile tool in our social engagement team’s toolbox. So far, Tohu has been utilised in the Ask New Anything campaign, and has most recently learnt new answers on the COVID-19 situation in New Zealand.

  “Prior to Tohu, with a social media team of two, it could take up to 24 hours for someone to get a response to their question. Now they can get an immediate response, and we know that Tohu can answer more than 80 percent of the most common questions,” ENZ International Social Media Manager, Nicole Baird, says.

  “So the team can spend time answering the specific questions, and doing more of the strategic things for our Facebook channel, rather than answering the same straightforward questions repeatedly.”

  Jamie’s initial research revealed that many people already like engaging with a chatbot, and that more and more consumers are using chatbots as a way of finding out information. For example, 48 percent of people would rather connect with a company via live chat than any other means of contact.

  Tohu is integrated with ENZ’s marketing database and automation software, Marketo. Instead of completing a form, students can sign up to the receive updates from Study In New Zealand or NauMai NZ. This feature also opens up possibilities for Tohu to become a more targeted, useful channel for prospective students.

  “The logical next step is personalisation of the chat experience, and that’s something we’re looking forward to exploring with Theta,” Jamie says.

  Read Get started with chatbots: A proven framework for chatbot implementation

• NZIEC 2018 showcases global citizenship

  Two Ministers attended: Minister of Immigration, Hon Iain Lees-Galloway, spoke about the Government’s changes to post-study work rights for international students, and Education Minister, Hon Chris Hipkins announced the International Education Strategy 2018-2030. Both Ministers spoke of the Government’s confidence in the bright future of New Zealand’s international education future.

  Master of ceremonies, award-winning journalist Miriama Kamo, kept conference moving with humour and poise. She interviewed three international students on their experiences living and studying in New Zealand.

  

  Yuki Sugito from Japan came to New Zealand after being interested in the All Blacks at the 2015 World Cup. Ada Wang from Nanchang, China, who is studying a Master’s degree at Victoria University, told us about the case she took to the Tenancy Tribunal and won. Angelique Viola talked about leaving behind a business and career in her native Philippines to study accounting at WelTec. All three are enjoying their lives and studies in New Zealand – and Kiwi food featured strongly, most especially their love for fish’n’chips.

  

   

  

  We learned from Shanton Chang about the digital journeys of international students. And we became one of New Zealand’s top trending topics on Twitter.

  Delegates enjoyed a taste of Brazil at the NZIEC Carnival on Thursday night. 

  

  NZIEC Country of Honour host, Brazilian Ambassador HE Paulo Camargo, spoke movingly of the connections between Brazil and New Zealand. 

  

  Surprise poet Karlo Mila delighted guests by pulling together two days of intense discussions in a poem specially commissioned for NZIEC 2018.

  The largest number of industry presenters inspired, debated and informed delegates across six breakout streams providing new insights for improving the student experience, making a mark online, collaborating to win – and more.

  And delegates took up the plentiful networking opportunities with gusto – many a korero was observed in the conference environs!

  ENZ gratefully acknowledges all our conference partners and exhibitors, including Lead Partner BPO Intelligence, Premium Partners Vodafone New Zealand and OKNZ and Southern Cross Travel Insurance, Partners IDP IELTS Australia, QS and Western Union, Media Partner The PIE News, Programme Partner AFS New Zealand, Espresso Partner StuMagz and Country of Honour host, the Embassy of Brazil in New Zealand. Thank you one and all.

  If you missed the opportunity to connect with our partners or exhibitors at conference, you can do so through the NZIEC website. 

  Conference delegates can provide feedback on conference through the conference app. If you have any suggestions for next year, please don’t hesitate to email nziec@verve.co.nz. 

  NZIEC 2019 will be held at the SkyCity Convention Centre on 7-8 August 2019. The theme will be ‘Navigating Our Changing World’.

  We look forward to seeing you in Auckland for NZIEC 2019!

• Consultation on proposed changes to vocational education in New Zealand underway

  A key aim is to create a more sustainable future for the Institute of Technology and Polytechnic (ITP) sector.

  The proposed reform would bring together New Zealand’s ITPs to create one new Institute of Skills and Technology, which would continue to be state-owned and funded.

  ENZ’s Chief Executive Grant McPherson encourages those in the international education sector to have their say.

  “Every year more than 18,000 international students choose to study at New Zealand Institutes of Technology and Polytechnics (ITPs) due to the quality of educational experience and career development opportunities they provide.

  “Throughout 2019, we will continue to support ITPs in market, providing global marketing campaigns, events, agent training, market intelligence, agent and media familiarisation tours, lead referrals from the www.studyinnewzealand.govt.nz website, and other resources. At a regional level, we will continue to support ITPs via ENZ’s Regional Partnership Programme.

  “New Zealand’s ITPs remain open for business and continue to welcome international students,” he says.

  Click here to see the proposed changes and to have your say.

  Public consultation is open until 5 April 2019.

• Viet Nam kickstarts 2021 with series of offline student events

  This January, ENZ’s team in Viet Nam sought out a number of opportunities for New Zealand providers to appear at in-person or hybrid events.

  ENZ has also participated in a series of multi-destination education fairs organised by SiPM and ATS at three top high schools in Ha Noi, university admission day in the northern Vĩnh Phúc province, and a New Zealand University Fair co-hosted by ENZ at Nguyen Sieu school (a long-standing partner for several New Zealand institutions).

  As travel restrictions are still in place around the world, these fairs are not necessarily aimed towards immediate student attraction. ENZ is attending these events as part of the marketing and brand protection work that comes under the third workstream of the Recovery Plan for International Education.

  Many attendees expressed a wish to study in New Zealand, especially after learning about our successful COVID-19 response.

  “Students and parents are still concerned about safety and political stability, so New Zealand is currently being viewed as an ideal destination for study when border restrictions are lifted,” ENZ Market Manager – Viet Nam, Van Banh, says.

  Viet Nam’s economy was heavily impacted by COVID, but data still shows that Vietnam recorded net positive GDP growth in 2020, which is considered an impressive achievement in the present global context. As a result, other study destinations have also kept their promotional activities warm in this market.

• Registrations open: NZ Vocational Education and Training Research Forum

  The NZ Vocational Education and Training Research Forum (NZVETRF) is a multi-sector opportunity for discussing ‘what works’ in vocational education. In 2020, the forum will be delivered fully online, including international keynotes, and a curated programme of breakout sessions, along with interest based ‘hangouts’ and expert sessions.

  The new partnership with Skills International extends the reach of the forum to an international network, to learn from and contribute to global developments in VET to support the COVID-19 recovery efforts.

  CEO of The Skills Organisation, Garry Fissenden, says vocational education and training will be a critical component of the response to the employment, economic, and social shocks caused by COVID-19 around the world. He says:

  “With New Zealand’s vocational education sector embarking on a major reform, now more than ever is a time to come together to share evidence and capability of how vocational education and training can support skills and productivity, and wider wellbeing.”

  For more details, head to the NZVETRF website.

• ENZ working with INZ

  John Goulter, General Manager, Stakeholder and Communications, says “ENZ has been continuing to monitor international and domestic market reaction to student visa processing delays being experienced”. 

  John confirms “ENZ is working with INZ to find ways to help providers through the current situation.  Both agencies have developed a joint work programme.  High level deliverables have been agreed and detailed planning is underway”.

  Priority areas for the work programme include an overarching plan focused on communicating what INZ is doing to address processing pressures and how INZ and ENZ can align activities to help providers deliver on the goals of the International Education Strategy – to attract high quality students – including:

  • Information-sharing in relation to ENZ marketing strategies
  • Developing visa application checklists to help students provide complete applications.
  • Early communication of concerns/issues identified that could affect the sector (e.g. emerging immigration risks identified in markets, where appropriate)
  • Co-developing market reports to help the sector with key information about priority markets

• Leading an International Education Quest! - Dr Jason Fox

  This was the challenge Dr Jason Fox, a modern day wizard-rogue, author and leadership adviser set NZIEC conference attendees.

  Using self-deprecating humour, and drawing on real life examples, Dr Fox challenged the audience to look at the patterns in their lives, to effect meaningful change.

  Many of us are time-poor, which Dr Fox said causes us to ‘leverage our default thinking’. That is to do what we have always done. The concern is that we use default thinking 98 percent of the time. This is “robbing us of our best thinking.”

  Defaults — established ways of doing things — are an important element of any enterprise. We need them — they save us a heap of time, and make us much more efficient.

  But lo! Dr Fox said most organisations have now become cursed with efficiency and default thinking.

  “We’re all so busy, and so what happens is… more of the same. We seek quick fixes and familiar solutions that tick the right boxes and save us time — but in doing so lead us closer down the path toward irrelevance.

  To stay relevant, we must know when (and how) to disrupt default thinking, so that we may pioneer new strategy (beyond the established path).”

  Conferences give us a rich opportunity to disrupt default thinking. He said new thinking is the most valuable thinking in a world that is undergoing profound social and technological disruption.

  Dr Fox said if you ask workers in an organisation what it is that motivates them best, the most common response was “a clear sense of progress.” This underlines the importance of celebrating small / early wins.

  In closing, Dr Fox talked about the things we do to put off meaningful thinking – procrastination, perfectionism, busyness, disorganisation, physiological sabotage, over-commitment and more.

  To conclude, Dr Fox challenged his audience, saying “we all make choices and our choices make us.”